Gabe T.
Yelp
I grade hotels on: Building, Location, Service, Comfort
Building
Wow is the only way to describe this place. They went to great pain to make this look like an old world Mediterranean home and it worked. From the exposed brick to the curated statues, they did this right! I give the actual building 6 stars!
Location
Seemed like a really good location. I don't know Guadalajara very well. For that reason I cannot expand of the location with a great deal of authority. What I can say is everything we wanted to see was about 15 to 20 min away and I rather stay here than in those places. I also needed basic things like, ATM, connivence store, money exchange, barber and 2 am hotdog. All of those things were less than 2 blocks away so, winner.
Service
Top notch. The doorman, wait staff and even building staff, everyone was accommodating and willing to go the extra mile without even having to ask. The brightest spot was the concierge, Jaime. He will get you anything you want 24 hours a day without even blinking an eye. He set me up with a tour guide that was worth more than what we actually paid.
Comfort
I reduced it by 2 stars but could have easily take 4 stars away. The bed was not just hard it was just springs. I still have back pain from sleeping on that bed. Then the mosquitos!!! I was bit all night! So much so that I couldn't sleep. The reason is, the hall is open to the outdoors and there is an ivy on the wall. Add to that the doors and windows do not close properly and there you go. Mosquitos!