Quintocanto Hotel & Spa

This hotel is perfectly located! The staff is phenomenal. The hotel is in a ZTL area and we were arriving by car. They have staff readily available to meet you at your car and park it for you. They get it for you any time you need it. We used the hotel at the beginning and end of our vacation, and both sides they brought all of our baggage from the car to the room door. Great place.

This hotel is in serious need of renovations, we can't understand how it has 4 stars seeing the state of the room, corridors, lights, etc. Even the plates, bowls and glasses of the restaurant are broken! And they keep using them! Also we didn't realise they were broken when we first took them and served our food. The room was in very poor condition, it smelt like dust, everything felt really old, there were scratches in almost all surfaces like the tables, walls, even the tv! There was no elevator to access our room, our bed was extremely uncomfortable, the air conditioning was very noisy, and the room service was very poor. They turned up to clean our room at 2pm when we were trying to hide from the extreme heat in Palermo. Having to leave our room after lunch while is that hot was extremely inconvenient. The location is great, the staff is really friendly and helpful, and the breakfast is tasty. However, whether you are an early riser or need to arrive late in the night, the hotel will be closed and you'll need to ring to be granted access. Overall we were extremely disappointed, we were hoping to find a much modern hotel as showed in their pictures.

Well located hotel, welcoming Family Suite. Abundant breakfast. Compliments to Serena and Davide for their calm continuous availability. We will definitely return next year!

Quinticonto Room Break-In & Robbery While asleep in our room during the night thieves broke in and stole a purse with credit cards and cash. When reported to staff at the front desk there was little concern and no apology. The hotel did recover a change purse that was inside the purse but not the purse, the cash was gone and credits cards unsuccessfully used by the thieves. At the end of the day I asked about the purse. The new staff were completely unaware, apologetic and directed me to file a police report so the hotel could access hotel security footage. I went to the police station and delivered the report to the same seemingly unconcerned morning staff and they promised to contact me when they reviewed the footage. It has now been eight days, nothing from the Quintocanto so I decided to file this review. There are no deadbolts or inside secure locks on the rooms, only a key card lock to enter. If you choose to stay here I would block the door for your personal safety. The hotel did comp our parking charges. The Valet staff are friendly. Google maps directs you to the hotel on pedestrian streets and the hotel staff were no help getting to or from the hotel.

We came for the day spa as an early Valentine's day morning. We had the spa area to ourselves for an hour and then a couple's massage for an hour. The facility was wonderful, clean, and in good repair. The staff were kind, professional, and did an excellent job. Both massage therapists knew some English. Highly recommend and plan to return. Location is great too. Just be aware that it's in the ZTL, so driving costs money and parking is a pain.

Our room was broken into and my wife's purse was stolen while we slept in the early hours 04:00 on 23 May. I reported this to the Quintocanto management and after speaking with several staff learned I needed to file a police report before they could view the security footage. I filed the report with the local police station and provided a copy to the front desk. They promised they would review the footage and get in-touch with me. It is now 7 July and despite several inquiries from me I have not heard from the Quintocanto. If you stay here block your door and Be on Guard.

Location is super practical. Situated in an old late 18th century building. A bit of a maze to get to the top floor. Lovely staff super useful and friendly. Very large room under the roof, hard to cool down as it was surely over 40 degrees during the day. Small terrace with view on the nearby church was great. Good linen and towels. Room a bit tired. No complementary mineral water. Breakfast reminded us of a US motel, even though the waiter was very attentive and friendly. |Doesn’t need much to be a 4 review, instead of a fact based 3. Would still recommend for the location.

Avoid this hotel. I had a laptop and an iPad stolen from my locked room In July 2004 . The balcony door which was in a secure courtyard had been broken into. The hotel at first advised their insurance would cover the loss, but after 3 months only offered half the money and then finally went quiet on me. The Police were very helpful, but is seems odd that only these 2 items were stolen. Inside job?? . We could see the items (icloud) located less than a kilometre from the Hotel. Not happy to have been strung along fopr 6 months