R hotel experiences et Umami

The hotel is beautiful...perfectly maintained, spacious room, perfect bed ...perfect bathroom. And very affordable....a pleasure. Now the service...do not ask for a drink after your 1000 km trip, you obviously annoy their rules...they ll give it to you out of pity...do not show up 10 minutes before bkfst close, you annoy them...they already started to clean and they give you a table by pity...do not try to work on a table in the lobby, they are none...you ask for a table at the restaurant (50 of them, not a chance they are fully booked on a thursday)...that annoys them as well...They can offer you a meeting room at 100 euros though if you do not want to work in a sofa for 6 hours....I left and went to a local tavern, was warmly welcome at last in Remouchamps, they disconnected nicely a TV for my laptop... I am not complaining on the staff here, they were actually really trying to heIp but they are just locked up! I am saying this is another example of this abnoxious management that does not care at all about service, treating their employees as mere executing rules robots because some guy who never did set foot in a hotel knows better what to do than them. R hotel is everything that is wrong with this dehumanized world. Making you believe you are special for your instagram shot, while treating you as a sheep in a supermarket. Let your staff do their work!

Super rude and bad hotel staff lady that was working this morning. I parked my car at the Tesla Supercharger and wanted to use the restroom. A Dutch couple before me was allowed, but I was not. The lady who was working today refused to let me use the restroom, even though I was with my child.

Had a really great stay at R Hotel Experiences. The room was clean, comfy, and just what I needed. The staff were friendly and always ready to help with tips. Breakfast had plenty of good options too. Plus, the location is really convenient. Definitely would stay again!

Great hotel and a high level restaurant! Lunch menu for 32/36 euros is good value as well

Nice hotel but with a few points of interest… Staff is just very nice and speaks very well English. The room was clean on the first sight but in the caulk was mold….. and the floor was sticky. Breakfast is very nice and delicious! Wellness: Pool is great! Jacuzzi is great! Sauna as well! But the steam room was completely out of maintenance. 3/4 of the tiles where missing or on the ground……. Parking space enough! Gym is also very diverse, but it’s a bit of a bummer that it’s all shared with normal people of the town that has a membership for the gym.

Very friendly and kind personnel. The room and bathroom are spacious enough. We slept better in the bed than ours at home.|Big screen TV, but available Flemish channels were not from good quality to view.|Big bikeshop in the building for sportive bikers. The hotel is an ideal base to start your trip. ||The restaurant Umami: congratulations to the chef and his team for preparing tasty food. ||Thanks to all for the friendlyness. We will advice this hotel to family and probably will return when we need some rest en "reform" time.

As many others have mentioned, the hotel is quite dirty. The rooms and spa are not well-maintained and feel rather run-down. I also wouldn’t recommend the massage—it was not enjoyable at all. The location is quite good though.

Very disappointing experience. We booked two twin rooms (4 beds) as we are travelling with colleagues. We got to the hotel and checked in, at no point were we told that the twin beds we booked were unavailable. Instead the booked us into 2 double rooms. Given that we were 4 guys (2 of which we just met this day) this was not appropriate. When we spoke to the reception they said all they could do was charge us for 2 extra family rooms, almost tripling the cost of what we booked. At this point it was 11 pm and options were limited for us. We proposed they split the beds in the rooms or even would accept camp beds, but they refused and insisted on us paying for 2 more family rooms. Given that they had availability and it was 11pm, it’s my opinion that they could have offered us a free upgrade to the family rooms. We very clearly booked 4 beds and the website is still showing 4 beds available to book, but they failed to solved the problem. Extremely poor service and a very frustrating experience given the circumstances. The lady on the front desk was outright rude, If i owned the hotel Id make sure she wasn't customer facing. Fortunately, the manager (who seemed absolutely lovely) stepped in and solved the issue by remaking the double beds as 2 twins. Perfect and an easy solve. This process spoiled what otherwise would have been a nice experience in a nice hotel.