Mahsa Shahbazi
Google
We stayed for two nights at RAC Cervantes and wanted to share our experience — both the positive and the areas we felt could be improved.
Firstly, we truly appreciate the kindness and support from the team on our first night. The weather was extremely cold and rainy, and allowing us to sleep in the game room made a big difference for us. That gesture was thoughtful and helped us feel safe and cared for.
However, we were quite disappointed with how things were handled the following day. As we were trying to decide whether to stay for our second night or head home, we felt pressured and pushed to leave the campground. That experience was frustrating and upsetting, especially considering we had paid for two nights and were still within our booking rights.
We also noticed inconsistencies regarding the campground's pet-friendly policy. While we respect the rules about no pets in the kitchen, there was no signage indicating pets were not allowed in the game room. Being asked to take our dog out without prior notice or clear signage added to our frustration.
Overall, while we value the welcoming support we received during our first night, we believe all guests should be given equal opportunity to enjoy the facilities without feeling rushed or excluded. Clearer communication and consistent pet policies would greatly improve the experience for future visitors.
Thank you for taking the time to consider our feedback.
Warm regards,