RAC Monkey Mia Dolphin Resort

We would highly recommend for what is the ‘end of the road’ - well it seemed like it after our 500km drive. We advised hotel we’d be late arrivals, they were super accommodating. We were in a sea facing room, incredible location, beautiful views, bathroom was tired but clean. Room was just what we needed for a peaceful and pleasant stay. Food was wholesome, the dolphins did not disappoint, go for 2nd session, it’s less busy. And watch for the random Emu’s roaming the resort. - would stay again but probably fly in.

We stayed in a canavan. So can’t say much about rooms. $72 for the night. Toilets and showers clean. Has multiple bbq and kitchens (need your own pans and utensils). Has laundry. Beach; sand/shell hard to walk on with bare feet in places, but one of the best places to see wildlife. Emus running free, dolphins on the shore. Night time pub and restaurant all good and good price. Night stroll along beach great for star gazing. At night the sea shore comes to life so just be careful. You don’t need to pay the dolphin experience if you don’t want just stay outside the rope area. You don’t feed the dolphins you just watch which you can do outside the rope like everyone else. The dolphins are around from about 0700 near the jetty.

Definitely not for me. If I’m paying those prices for a resort I want to spend all my time at the resort and feel comfortable enjoying all ammenities including having a drink at the pub. Why are locals telling me I should make the half hour trip to Denham instead because the staff at the resort are difficult?! You need to add some Aussie charm back into such a nice place or pay your staff better and perhaps then they won’t be so miserable!

My family and I have been travelling around Australia for the past eight months and have stayed at more than 30 caravan parks and resorts during that time. Without hesitation, RAC Monkey Mia is the worst facility we have experienced. The amenities were unacceptable. The toilets were consistently in a disgraceful condition and clearly not cleaned to an appropriate standard. Basic hygiene and cleanliness should be non-negotiable at any accommodation provider, particularly one operating under the RAC brand. The food from both the restaurant and the pub on site was of extremely poor quality. In addition, the staff were rude, unhelpful, and appeared inadequately trained. This points to serious deficiencies in management. Poor service standards and unmaintained facilities reflect a clear failure in leadership and operational oversight. We have stayed at several other RAC Parks & Resorts locations across Western Australia, and they have consistently delivered high standards. That makes this experience even more disappointing and concerning. I strongly urge RAC to conduct an immediate and thorough internal review of this park, including its management practices, staffing, and maintenance standards. The current state of this resort is damaging to the RAC brand.

Garden view room was perfect for our stay. We could see the beach from our room and it was just a short walk away. Room was clean and comfortable, the staff were friendly and helpful. The dolphin experience was amazing!

Edit- They’re reply is a lie the manager em who is replying to all bad reviews has a vendetta against a family friend who was also with us. Her Ex bf left her for my said family member and now is using her management power to get people kicked out.. when I see her outside of work hours she will be saying different… but to have a manager like this is and act like this is embarrassing grow up em ….DO NOT RECOMMEND THIS CARAVAN PARK - not kid friendly - rudest/untrained management At the start of our trip it was exciting we seen all the hype social media does to this place and we thought why not take our family there. Got there within an hour we had the manager harassing us about the kids playing loudly.. they’re being kids it was 6pm on a Friday the caravan park had others being well louder. 2nd day we were enjoying the pool.. young teenagers actually doing flips. Soon as I did a flip I was bullied and harassed my management saying if I do it again I will be kicked from the caravan park.. wow 3rd day we went to the pub for lunch. Meals were horrendous. Not cooked properly served pretty much cold. It was a disgrace. I feel the manager Em was unprofessional and she had it out for our family soon as we came through the gates. She should be re trained in a reception role instead of management. or maybe stepped down, with attitude like that place will lose a lot of tourist. I have stayed at a lot of RAC tourist parks and this one is BY FAR THE WORST experience I’ve ever had.. they should be embarrassed

We recently stayed here and left feeling disappointed. The level of customer service and communication from management did not reflect the premium pricing and RAC reputation. Staff came across as unhelpful and at times avoidant. At a resort of this size, you would normally expect staff to acknowledge guests in passing & create a welcoming atmosphere, but we did not experience that at all. The experience felt overhyped by social media and in reality, came across as more of a standard caravan park than the resort style destination it’s portrayed to be. After reading several reviews from the past couple of months, it seems other guests have had similar experiences. It’s disappointing to see consistent feedback without noticeable improvement.

TOTAL TOURIST TRAP. Yes its a beautiful spot but we dont like been misled or ripped off which is exactly what happened. They say you must have a permit to experience the dolphin discovery & staff will check that everyone has a permit..that is not true,they check a handful out of at least 100 people,you think your doing the right thing by adhering to all the signs that clearly say..wait on the boardwalk with your permit to be checked by staff..there were people everywhere on the sand & jetty when staff asked everyone to get on the boardwalk for a briefing most didnt & when they let the ropes down it was charge of the light brigade,people pushing & shoving & nothing was said to them so we got to see nothing,,total waste of our time & effort,there is no organisation at all,so disappointing that we did the right thing & got punished. Staff had no control,they dont check all people for permits,people were commenting that the didnt get a permit & got to see the dolphin's..so unfair. Only staff get to feed the dolphins so saying they pick a random visitor is a lie. Ocean view room looks like its had a bit of a freshen up but needs a lot of TLC,no microwave or toaster only tea & coffee making facilities & a small fridge. Cleanliness was lacking throughout the whole resort. View was fantastic. Food , beverages & general store were a total ripp off. Take your own supplies. Majority of staff are internationals with working visas so they dont care about much & are very average on doing there jobs. Expected a lot more,very very disappointed in the dolphin experience which is a major selling point for this place but we were let down dramatically. Tip..dont stop at the billabong roadhouse as it is putrid,drive 50klm down the road & stop at the overlander its a lot better,same fuel price,better food options & a LOT cleaner. Been seen will never return & could not recommend. Overated & Overpriced.

We stayed at the resort for 3 nights on a powered site. We drive 12 hours from Margaret River so were relieved when we arrived that the sun was shining and there were lots of facilities on site. Our only qualm was that there was nowhere to empty our waste tank & the water hook up was bore water, not drinking water. Getting past that, we were lucky enough to see Dolphins every day of our stay!! Also multiple times a day, during the morning feed, in the afternoon when sunbathing and in the evening when eating dinner. We had one meal at the Monkey Bar, which was more casual and the food was great. (Happy hour wine not so much!). We also had one evening meal in the restaurant, which I must say was outstanding. The portions were huge and the quality was exceptional. I think if I lived in the area I would definitely be going there for meals. All staff that we came into contact with were very polite and friendly. You can purchase a wifi code from reception at very reasonable prices. I would recommend this resort to friends and family.

This place caters for all, campers, back packers, self contained to motel style. Enough activities in the area to keep you busy for a few days.