Raffyk-Ancy
Google
We were very disappointed with our three nights at this establishment and left feeling frustrated and unhappy, with the feeling that we had paid far too much for what we got.||The location is ideal for taking beautiful photos, but it is also completely impersonal. Very quickly after our rather flattering first impression, we felt like we were in an empty, soulless setting. ||In addition, we had a series of problems that were poorly handled by an arrogant manager and an overwhelmed reception desk. ||Among other things:||- A total lack of personalised service by a reception desk that forgot our requests from the previous day: for example, an extension cord needed for a medical device was removed and never returned to us. ||- In the hotel restaurant, a 3-year-old child watched a screen with the volume turned up to maximum throughout the evening meal, under the indifferent gaze of his parents, while a pianist tried to play for the guests. Nothing was done, despite the obvious disturbance and our repeated requests, even though children under 12 are not allowed in this hotel!||- We had two TVs and three air conditioners in our room: when we arrived, all the remote controls were mixed up. It was impossible to operate any of the devices, and it took until the next day for the situation to be resolved. With the Thai temperatures, the first night was not exactly pleasant...||- An outdated bathroom sink drain: permanently closed, we had to dip our hands into dirty water and hold the drain in our hands while the sink emptied.||- A room promised by the manager that we were never given, with no explanation provided, even though he had personally told us that it was much better than the one we were initially given. ||- Breakfast involved waiting, was very (too) limited and of mediocre quality: pastries and bread from the day before, soft-boiled eggs "on demand" that were almost hard-boiled, and a ridiculously small plate of fresh fruit||- To cut a long story short, I would add a multitude of details that are unacceptable in an establishment of this price range (e.g. mouldy tile joints, exposed electrical wires in medieval electrical conduits, stained floor tiles in the bathroom, etc.).||The only good point is that the bar and restaurant service is attentive.||In summary, our experience during these three nights makes it incomprehensible that this establishment, which offers poor value for money, has been awarded two Michelin keys. We strongly recommend avoiding it.