N8536HLdaniellem
Google
We have been surprised at a few things that seem in bad taste and strangly petty at the hotel across our 5 night stay.|Firstly, we wondered if we could ask if we may be able to microwave something in the kitchen open hours and were told that we would need a room upgrade to a room that has a microwave for that and the kitchen didn't do it. Totally ok if they dont do it, but there was a bit of attitude in the way we were told, and we didn't know. Often, hotels give an air of ' come ask if you dont know, it's ok to ask us.'||On the second day of our stay, at 11 45am / 12pm, we requested whether we could have the sheets changed as we had spilled a little food on it ( helpful for the hotel because then a stain won't set in, helpful for the us so that we don't have a red sause wet patch on the bed). We were told housekeeping shifts had finished, and they had gone home for the day. We asked if we could change the sheet ourselves and if they would be ok to give us a top sheet to do this. Reception said this was fine.|Then, when we left the room to go downstairs and get it, we saw several rooms on our floor that were still having housekeeping services, including the room next door. When we went to reception, we requested if just our top sheet could be changed as housekeeping was still happening in the rooms on our floor.|The person at reception said,' Well, perhaps they don't like you.' We had stayed 1 night, surely that couslnt be the case. That was our first interaction with them.I could see this was a joke, but it did seem a little strange. When we came back to the room, we saw the whole bed had been redone. This was much appreciated but not quite necessary. |We ate and drank in the hotel bar, ordering big meals like the steak, but then we're told it would cost an additional $1.80 per sause we ordered. Thst seems rich, when the meal is expensive, to make us pay additionally per ketchup or Mayo addition. It seems in poor taste. ||At a different point, we were playing cards in the lobby/ lounge area, we has asked if we were to order uber eats, would it be acceptable to eat that here rather than the room. We were told this was fine. this area is seperate to the bar/ restraunt. We had our own drinks with us and we were told to leave- not told 'we couldn't have them so would we mind getting rid of them', not told 'you can only drink in this area if you order at the bar', not told, 'unfortunalty you can't have those here but you can order from the bar and drink them here', we were just told to leave, as guests staying in the hotel that were actually unaware we were not supposed to do that. That felt quite shocking and a bit aggressive. ||These are the bigger ones, and there were a few times of being brought meals and needing to remind them we would also like cutlery, please, or other small things at check-in. It seemed like the staff didn't want to be there, and absolut were not I threshed in small gestures to make the stay pleasant and make us feel welcome. ||The beds were comfortable and the place was clean, he location was also good. But i wouldnt come back as these things above felt unnecisarily rude. Especially as we were quite polite and tentative when requesting things.
