Radisson Ambassador Plaza Hotel & Casino San Juan

Stayed there a few years ago after we got an upgrade from another hotel next to construction. The People were very nice, completely accommodating. The rooms were full with all necessary amenities. Anything we needed was quickly taken care of. Small Casino, but that's not why we were there. Rooms were spacious and clean. The view from the balcony gave us a spectacular view of the ocean! Sleeping was like a dream with the sleep numbers beds. Many things available within walking distance. Returned our rental car! We would definitely stay again the next time we were in PR!

Not a horrible hotel overall. However, the beds are only semi comfortable while the sofa is fairly gross. While the staff is nice and very accommodating, they really need to work on some of their policies. We were in a situation where neither of our room keys worked, the housekeeper was next door so we informed her. She promptly let us in the room with out even checking that it was in fact our room. Then we went to the front desk to get new keys made. She made new keys for us and even gave us a 3rd key 'just in case'. She never even validated that it was our room. I could have said it was a different room and completely robbed someone.

My friend and I came all the way from Minnesota and we Loved this hotel! When we checked in Joan helped us and he couldn't have been more friendly! The room was absolutely beautiful, newly renovated and very clean. The breakfast in the ambassadors club was ok, nothing fancy at all. A hot item like eggs would have been nice but didn't bother us much. The pool and view was excellent! We would definitely recommend this hotel.

FIRST THE BAD: This hotel is extremely outdated. My room still had an old tube television. It also did not have a hairdryer-- something I thought was standard in all hotels. The restaurants in the lobby didn't appear to have anything I wanted to eat and the "casino" is a bunch of slot machines. There was a wet spot right outside my room the entire time I stayed that seemed to get bigger by each passing day. THE GOOD: The hotel staff, especially Daniel, was extremely pleasant and helpful. We had questions about where to eat and what to do and the staff was a tremendous help. The location-- Condado-- is perfect! The beach, restaurants, and night life are all within walking distance. Overall, the good does not outweigh the bad. I suggest you pay a little more and stay at the Marriott or the Hilton-- both on Ashford and with direct beach access.

This is by far the worse hotel on the island. The rooms are gross, dirty run down carpets, beds not comfortable, the old hump back 27in T.V. , broken armour so watching TV was a task. AC sounded like an airplane engine, we asked for an upgraded suite and they showed us one with a pull out sofa that's "upgrade". Don't waste your money!! Stay at Hilton hotels we will never come back!!

Stayed there in Feb 2015 prior to a cruise and left my jacket there. At the end of the week, I called, and they couldn't find it. When I mentioned that I had made the jacket, they "found" it in an "upstairs closet." They sent an email with a lost-and-found form, which I filled out and sent back with my credit card info. About a month later, when I hadn't received it, I sent an email asking for a tracking number. No response. A few weeks later, I sent an email to the manager. Still no response. And still no jacket. UPDATE: 7/30/2016. Still no jacket. I ended up making another similar one. I get compliments on it all the time, and I'm sure that whomever is wearing the one in San Juan also gets compliments.

Although I didn't spend much time in the hotel except to get dressed and sleep I will say it was a great place to stay. I went for my birthday and Joan Hernandez was so polite and such a sweetheart. He wished me a happy birthday and all. If I ever return to Puerto Rico and stay in Condado I may stay here again.

I stayed at another hotel on the same street and this one was definitely not as nice as the first, but the price difference was the reason I stayed here. For the $$ it was the way the go....no beach, but the staff were really friendly and nice...I would stay here again because the price ya just can't beat for the location...The complimentary Drinks from the bar helped too...I would come back.