Lauren W.
Google
⭐⭐ Radisson Barbados – Disappointing 10-Night Stay
We stayed at the Radisson Barbados for 10 nights and unfortunately the experience was very disappointing.
The breakfast buffet was extremely basic and felt more like a budget hotel than a Radisson. Every day it was largely the same: deep-fried bacon, scrambled eggs, sausages, beans, fish cakes, plantain, a few tiny pastries, melon, grapes, kiwi, and a couple of other fruits. There was a basic omelette station. After a long stay, the lack of variety became very frustrating. One member of staff in the breakfast area, Jeanette, really stood out as friendly and helpful — sadly she was the exception.
Housekeeping was very poor. My sons were actually told off by cleaners for their room not being tidy — they are on holiday. Towels were not replaced, water was not restocked, and we were left without toilet roll on more than one occasion.
The pool is extremely small, with no towels provided and not enough loungers. The beach area also lacked sufficient loungers. Most of the beach staff were rude and argumentative. One staff member named Shane stood out positively; the rest made interactions uncomfortable rather than welcoming.
We also had a frustrating experience with food service at the beach. We ordered three pizzas to our sun loungers. There was confusion over the order, and we were told that “in their culture” a margherita is considered a vegetable pizza, despite our friends clearly ordering margherita, pepperoni, and vegetable. The staff member made a mistake but refused to acknowledge it or resolve the issue, which again came across as argumentative rather than customer-focused.
The rooms are very basic, the beds are very small, and overall the rooms feel tired and outdated. To make matters worse, security accused my husband of lying about which room we were staying in, which was completely unacceptable and embarrassing.
This hotel could be amazing, as the location is good and we hired cars to get around easily. However, the hotel needs a full refresh, and the staff urgently need proper training in all areas of hospitality.
Overall, this was not the standard expected from the Radisson brand, and we would not return unless significant improvements are made