Christina Meetoo
Google
Top-rated on all counts. Great assistance from the front desk, especially Mr Brook. Have gave extremely valuable advice on my second day, insisting that I should go the airport in person to check whether my suitcase (which had not arrived with my flight the day before) had finally arrived. I had called the airline several times and was told they could not see my suitcase in their systems and that I had to wait, and call back again. The suitcase had in fact arrived on day 2 and was sitting on a belt in a hidden spot. Had Mr Brook not insisted on my going personally, who knows if I would have ever gotten the suitcase back? I can't thank him enough as well as the driver who took me to the airport.
The hotel itself is great, with excellent rooms, very secure too, great variety of tasty food including a healthy choice, kind and prompt service, and good conference facilities. There's a gym and a fee-paying spa (would have been good to give a price list in the rooms though). Only one thing missing was a swimming pool.