Dhabayh Alkindi
Google
I truly appreciate the hospitality and the overall ambiance of the hotel. However, I believe it’s important to share some honest feedback regarding my recent stay.
Unfortunately, the service was noticeably slow. Simple requests took too long to be addressed, and during check-out, I was left waiting for nearly an hour — which was quite frustrating and unexpected from a hotel of this level.
Additionally, I was disappointed with the description of the sea view. What was advertised as a “sea view” turned out to be a partial glimpse from a distance, barely visible from the room. In reality, the hotel faces another street, and to actually reach the beach, we had to walk about 4 to 5 minutes — which wasn’t clearly mentioned beforehand.
While I understand that no place is perfect, I believe honest communication and timely service are key to a great guest experience. I truly hope my feedback will be taken into serious consideration for future improvement.
Kind regards,
Dhabyah