samardadgar
Google
Guest Feedback||Hello,||I would like to share some feedback about my stay. Please don’t take this as anger, but as constructive criticism.| • In the room there is no drinking water, only an empty carafe. I find this inconvenient, because if I get sick, the rule of not having bottled water in the room feels unreasonable. Going out to the corridor at night just to drink water is uncomfortable.| • In the bathroom, there is no small bin. At the same time, you are environmentally conscious enough to put an empty carafe in the room, forbid bottled water, and ask guests to go to the corridor dispenser to fill it themselves. But you did not provide a bathroom bin, nor an SOS button in case someone gets locked inside. So, in a way, you are “environmentally friendly” enough to leave the carafe empty, but not considerate enough to provide basic safety and hygiene.| • Also, if I lock the bathroom door and the lock gets stuck, there is no emergency button, no SOS or alarm. This feels unsafe, because if I were to get trapped inside with no one around, nobody would hear me.| • Another point: at 8:00 in the morning, while I was still sleeping, the housekeeping staff were cleaning the next room very loudly, slamming doors and speaking without lowering their voices. Guests may be unwell or simply need to rest, so such noise so early in the morning is disturbing.| • Another serious issue: the phone in the room has no functioning buttons. Nowhere in the room does it say how to reach the reception, and none of the buttons work. I wanted to call and ask for help with my luggage, but it was impossible. There is also no refrigerator in the room, not even a minibar. In the end, I had to carry my luggage by myself, because there was no working phone and no information about a reception number.| • Furthermore, although I spoke English clearly and even gave my request in writing, the waitress in the restaurant did not follow what I asked. Normally I never write complaints anywhere, but since the morning I experienced one issue after another in this hotel. There was also an event in the hotel, but no table had any sign indicating this. I sat down with my heavy luggage—without anyone offering to help—and the waitress came and told me rudely not to sit there, to move far away. I could not explain that I was alone and unable to carry the luggage again, and she made me feel as if I were ignorant or out of place. But there was no sign, no reserved label, and no people at that table. Of course, if nobody informs me and nothing is written, I will naturally sit where it seems available.| • I went to reception to share this, calmly, and said that it would be better for the hotel if they take such feedback into account. The receptionist told me simply to “send an email.” I explained I wanted to show it immediately, not wait for an email to be ignored. She read my notes, said “we are sorry,” and nothing more. She did not offer to help with my luggage, did not ask if I needed anything else.| • All of this adds up: the broken phone, no instructions in the room, no fridge, no minibar, no bin in the bathroom, no SOS button, no basic guest support. Yet the hotel presents itself as “environmentally conscious” by leaving an empty carafe and forbidding bottled water. But this is not real care—it feels careless and only business-driven. It gives the impression: here is a bed, lie down, and nothing more.||This does not fit the standards of Radisson Blu. From the outside, the hotel looks very beautiful, and when I first arrived, I even thought I had made the right choice compared to the Atlantic Hotel, where I had been staying before. But now, I regret that thought. The Atlantic Hotel did not treat guests this way. This Radisson Blu in Bremen, despite its nice exterior, feels incredibly neglectful inside.||I am not angry, but these experiences made my stay exhausting and disappointing. I strongly suggest that you review and improve these issues, because guests deserve better.||Thank you for your understanding.
