wei jing xu
Google
Unfortunately, this has been by far the most disappointing Radisson experience I've ever had. Don’t be misled by the elegant dining room photos or the prime location—what looks good on the surface doesn’t reflect the reality.
The staff were not only unhelpful and discourteous, but one even attempted to gaslight me during a discussion. Additionally, the in-room Wi-Fi was frustrating at best. Despite advertising "premium Wi-Fi," the signal consistently dropped unless we stood near the door. A staff member eventually had to come to our room and connect our phones to a hidden TV network just to get a more stable connection. While that helped somewhat, the connection continued to drop intermittently, and the speeds were so slow it made even basic browsing an annoying chore.
What’s worse is that we are currently still here because the staff have been either unwilling or unable to process our refund, and no hotel manager has been available—or willing—to address the issue until after the holiday period. Unfortunately, this means we have another night to endure, further spoiling what was meant to be a relaxing Easter break.
It’s genuinely baffling how a hotelier under an international brand like Radisson can operate with such low standards. You expect better—at the very least, competence and courtesy.
I take no pleasure in writing this, but sometimes the truth just needs to be told.
