maureendT9593LU
Google
If you are planning a wedding and considering staying here, please proceed at your own risk. After I left here, I found other hotels that were way better and way cheaper than what I spent here for the experience I had.||||After paying millions of naira, it became very clear that this establishment prioritizes money over integrity, professionalism, or guest experience.||||My experience was extremely unpleasant from the start. I checked in two hours after the official check-in time, only to be told that the specific room I had booked and fully paid for a month in advance was suddenly unavailable. Interestingly, once I requested a refund, the room “magically” became available. This alone raised serious concerns about honesty and transparency.||||On the day of the wedding, the issues escalated. We were suddenly asked to pay ₦400,000 just to take pictures, despite the fact that my reservation contract clearly stated ₦150,000 for photography, which I had already reviewed and agreed to handle upon arrival. Keep in mind, I had already paid for three rooms for two nights, totaling nearly ₦4,000,000, well in advance. There was absolutely no attempt to be accommodating or respectful of the prior agreement.||||To make matters worse, when I was checking out, they refused to return the ₦100,000 photo deposit, claiming it could not be released until everyone in all the rooms had checked out. This was never communicated beforehand and caused unnecessary stress during an already busy time.||||It was one issue after another, and honestly, I don’t even have the energy to list every detail. What made this most frustrating is that I was very clear and intentional with communication, strictly using email so everything would be documented. All communication was active, clear, and confirmed on my end, yet on the wedding day, no one communicated properly or took responsibility.||||After paying such a significant amount, I truly felt cheated and taken advantage of. The hotel doubled the photography price on the wedding day, knowing we needed the space and were under pressure. That alone speaks volumes.||||I would never recommend this place for important or once-in-a-lifetime moments like a wedding. They introduced stress I did not have with any other part of my wedding planning, and that is unacceptable.