Radisson Hotel Papirfabrikken Silkeborg

NICE ROOMS EXCELLENT SERVICE My wife and I spent a night here in FEB 2026. The staff are all very kind and attentive - smily. Very nice. There is a bar in connection with the reception. The breakfast buffet is very good. Overall an excellent stay.

This hotel resides in a recently renowated historic industrial location right next to a nice flowing river and city center in a short walking distance. Customer service and hotel employees were very friendly making yourself warmly welcomed. Room was pleasently quiet when you turn off the ac unit. A recommendation if you are planning to visit the Silkeborg.

Anni provided stellar customer service despite our late night arrival, answering questions from our American party about the local area, the language, and the basic cultural customs! She upgraded our room and explained that the hotel would be shutting down in a few days for Christmas, something we hadn't been aware of. Christian was more difficult on the night shift, getting short with us after we decided to book online for a better rate once we pulled out our phone calculator and determined the price (he only gave it to us in Danish crowns) to book in person was prohibitively expensive compared with booking online. Elisabeth was as pleasant as Anni when we met her in the morning shift, helping point is to breakfast and easing our check-out process. Overall, a very positive experience.

15 January 2026, around 11:00 a.m. We were sitting in the hotel lobby having coffee. The lobby was completely empty. Two staff members approached us and asked which country we were from. After we answered that we are from Ukraine, we were informed that the entire lobby was “reserved” and asked to leave the area. There was no information about any reservation anywhere. A request for guests’ country of origin by staff of an international hotel is inappropriate and indicates bias. This constitutes an abuse of authority. Zero rating. 19 January 2026 After the hotel’s response, I would like to clarify that we were directly asked which country we were from before being told that the lobby was reserved. There was no visible information about the booking — not outside the hotel, not in the lobby, and not at the reception. We were also not informed of any restriction when ordering coffee. When requesting compliance from guests, the hotel must first clearly fulfil its own responsibility to inform guests in advance.

15 January 2026, approximately 11:00 a.m. We were sitting in the hotel lobby having coffee. The lobby was completely empty. Two staff members approached us and first asked which country we were from. After we answered that we are from Ukraine, we were informed that the entire lobby was “reserved” and asked to leave the area. |There was no information about any reservation anywhere. A request for information about guests’ country of origin made by staff of an international hotel is highly inappropriate and indicates bias. |This constitutes discrimination and an abuse of authority. I am giving this experience a zero rating.

The Best Staff & Service on my travels. The Breakfast is fabulous and just what you need to start your day while staying in Beautiful Silkeborg, Denmark 🇩🇰 Thank you Mr F. Cole

Great location, fine beds, plenty of parking nearby and home baked bread for breakfast in a buffet that seemed okay. Coffee machine was broken the morning we were there though.

Great location, riverview from my room was very nice. Clean room, good bed. Very good breakfast buffet.