Radisson Blu Hotel, St. Gallen

I arrived in the early evening, checked in and went to the room. I opened the door and was about to step inside when I saw there were used towels on the floor. I initially thought perhaps the room hadn’t been cleaned yet but then I noticed a man’s underwear lying around.||I don’t know if the owner of the underwear was still there as I immediately shut the door and went back to reception. However, the room was clearly occupied and it is only by pure luck I didn’t walk in on someone just getting out of the shower.||The receptionist was very apologetic and immediately offered an upgrade, however this was very unnerving for me, as a woman travelling solo.||I didn’t sleep, thinking every noise in the corridor outside my door might be somebody about to come in, having been given the wrong room key.||I may not travel every week for business but I do travel a fair bit and I have never had an experience like this. It might not have been quite so shocking in a less reputable hotel chain.||I still don’t have an adequate explanation as to how this happened and what steps will be taken to ensure it doesn’t happen again, as such, it has put me off Radisson (and hotels in general as, from now on, I will always be nervous of the situation recurring and having some random stranger burst into the room.

The whole hotel is great, I stayed there with my wife for 2 nights and everything was perfect. We especially liked Tarik and his team, everyone was very courteous and helpful. We would be happy to come back again

The hotel is getting old and needs to be renovated. The staff are very interested in providing good service. Breakfast was great and Tarik at the reception was very friendly and helpful. Always recommended.

The best receptionist in Switchland is definitely SILVIU!! It was first time to visit and stay in this hotel with a group. And i was really impressed that SILVIU prepared my group's keys very simple and clarity, so we could check in quickly. Also i asked to him about the best way to reach the st.gallen city centre, and he prepared free public transport card for my group as well. He smiles, trying to help people and his preperation is perfect! This hotel is just away 10 mins (700m) from the st. gallen city by walk. (Just 1 stop by bus) Restaurant, bar and casino are in the hotel. Staffs of the restaurant were also great and food was fantastic 👍 Wish i could come back again, and highly recommendable!! Thanks

Great stay despite a misunderstanding regarding number of guests in the family room (upgraded to junior suite😉)||Overall pleasant and helpful staff, with the exception of one…||Easy access to public transport.

All Staff are very friendly, great breakfast and good location! The rooms need definitely a renovation.. Big praise to Tarık who helped us from reservation to departure, always helpful, smiling and very guest-oriented! Greetings from Istanbul. We will be coming back!

It seems to be an older Radisson Blue and the guests come either way so not much effort has to be made anymore. Cleanliness and staff are lacking

Pros: |1. Good location away from the busy area of the town yet in close walking distance to the main market place, museums, restaurants and other attractions.|2. Decent breakfast offerings. Good attentive hosts who do their best to ensure your day is off to a good start. |3. Complimentary pass to access a local gym nearby. The hotel’s own fitness center is really next to nothing and consists of a couple of pieces of basic equipment. ||Cons:|1. As many reviewers have previously mentioned, the air conditioning system is pathetic to say the least. The window wouldn’t open fully. Be prepared to sweat a lot if the weather outside is warm. For this reason alone, I wouldn’t return here as a guest at least in the summer. |2. Experienced something extremely worrisome around 1:30pm Saturday afternoon on the day before my departure. Was working in my room with the privacy requested sign posted outside my door. Heard a quick soft knock immediately followed by the door lock being unlocked. The door then was pushed open till it was stopped by the security latch that was engaged at the time. I ran to the door and saw nobody through the peephole. Opened the door and went out to the hallway. Whoever tried to enter the door was long gone. Called the front desk about it who nonchalantly offered to make me a new key if wanted. I guess unwanted illegal entry to guess rooms isn’t something surprising or alarming to the staff. I felt that I couldn’t trust any of the employees there. Provided my feedback via the customer survey requested by Radisson after my stay.