Radisson Blu Hotel, Tromso

If you are wondering which hotel to choose – look no further. This is the one! I have to start with the hotel staff – the service at the reception was simply perfect. A special thank you must go to William, as our wonderful experience of the Lofoten Islands began with his warm hospitality. We were exhausted after a long journey, but he immediately cheered us up. He provided us with a wealth of useful information, told us all about the hotel, and greeted us with his signature line: "Welcome to the best hotel; you made the right choice!" Everything about this hotel is flawless: the perfect location, the beautiful rooms with panoramic views of the bay, the impeccable beds with incredibly comfortable mattresses and pillows, the spotless cleanliness, the cozy lighting, and the immaculate bathrooms equipped with everything you need. The hotel lobby is also a beautiful space to relax and warm up after a long day. And of course, the breakfasts were absolutely amazing! I would like to thank the entire hotel team for their excellent service, and especially William. It was because of his hospitality, care, and charm that we chose to book this hotel again just a few days after our trip had ended! Everything was perfect. 10 out of 10!

Wonderful stay. Big, light rooms, heavy curtains, clean and a fast working elevator. Breakfast very good with a lot of possibilities. Nice staff. Perfect location of the hotel for a vacation in the area. The roof areas could need some cleaning, we had a lot of dirt in front of our windows.

Wonderful stay at Blu Raddison. We went to Tromsø to see northern lights. Hotel was great location to everything in town of Tromsø. Easy to walk to everything. Edith and Master at the front desk were very helpful and great to work with! Highly recommend staying there!

We stayed at the Raddison Blu hotel for 8 days. We enjoyed our stay so much. The staff were all so helpful helping us navigate the city and get to where we wanted to go. The breakfast each morning was so beautiful and delicious. Lots of varieties and healthy. And we had an early morning excursion, they made us a to go bag, but we had to ask in advance. Beautiful landscape and town, in the middle of all the action, but it is quiet and peaceful. The hotel is heated, and sometimes became to hot. But they offered fans and we cracked a window. Love this hotel so much.

The staff at this hotel is wonderful. Christian and Edith were especially friendly, kind, helpful and professional. But each staff member did a great job providing friendly and efficient assistance. The breakfast buffet is fantastic, loaded with a variety of options. The only suggestion for the hotel in terms of improvement is to provide more lighting in the rooms, and provide all rooms with the ability to adjust the air conditioning/hearing unit. Overall, it's a great hotel in a perfect location in lovely Tromso.

Location, staff, amenities! I have to start with the warm welcome we received by Amalie at the front desk. She is extremely kind, knowledgable and helpful. The location of the property couldn't be better. Close proximity to EVERYTHING in town and nearby bus stops if you're looking to go further. Cozy rooms, great views and 24/7 assistance. Highly recommend!

Perfect location for visiting Tromso; the staff was friendly, the rooms immaculate and spacious plus when we arrived late, they had already made up two extra beds for our party and left us a lovely welcome note. Breakfast was extensive and delicious and the gym was equipped with a rower. The sauna was a perfect place to relax. Overall, a wonderful experience.

Perfect location and a great staff. Upon checkin I was greeted by Edith, she explained me everything patiently and answered all my queries. One of the best front desk staff I have ever met in my life. ||Hotel is cosy, rooms are average in size but neat and clean. Beds are very comfortable. ||Will surely stay again.

My time at the Radisson in Tromsø was very pleasant. My spouse and I stayed for a few nights in one of the smaller rooms which did feel a tad bit cramped, so if we could do over our experience we probably would've paid extra for the next size up room. The location was extremely convenient, it's close to the water/boat docks and next door to most tourism agencies. As far as amenities go, we only visited the hotel gym on the last day of our stay but it was very spacious with lots of free weights and machines. There's also a balcony connected to the gym which makes for a nice lookout, you can see the Arctic Cathedral across the water which is very beautiful and lit up at night. We didn't try the breakfast while there so I cannot speak to that, but overall, it was a nice stay and I would definitely come back again!

Stayed here over the winter holidays for an aurora hunt. This hotel is nicely positioned in the center of the city. The convenience of staying here is a lot of tours will pick up in the lobby. The complimentary daily breakfast is pretty good - lots of variety and plenty of fresh juices; beats eating outside as Tromso is not exactly a culinary destination. The roof top view (where the gym is located) is grand. You can open the door to go on the balcony where you get an awesome view of the city. Definitely check it out if you are staying here.

I appreciate that this hotel offers a special room type catering to solo travellers. It's called the "cosy small room" and the name is accurate. Critically, it gets the job done by lowering expenses, while maintaining the quality you'd expect from a full-service hotel. Service was great and a hot buffet breakfast was included in my room rate. I had an early flight the second morning, so they prepped me a cold breakfast in a paper bag to take away.

I didn't actually stay in this hotel, but I did utilize their tour service desk and the lady that assisted me went above and beyond in helping me to find just the right tour to do the afternoon I was there. The lobby is clean and the staff is very friendly. There is a small café in the lobby area where you can enjoy an assortment of hot and cold drinks. The hotel lobby itself exudes a warm atmosphere

Absolutely horrendous service. The lack of professionalism and sympathy we received from the Tomsø Radisson Blu staff was appalling. My aunt and I made a non-refundable booking to stay at the Radisson Blu hotel in Tromsø for four nights. This because we were certain that we would go on our trip that was only a few weeks away with flights booked and everything. So we booked the hotel via booking.com (a service we have been using for years and trust). Unfortunately, a week before the trip my aunt got ill (high fever and couldn't leave bed). Two days later we receive the devastating news that her childhood best friend and neighbour of over 40 years died. My aunt was too ill to even attend the funeral much less get on a plane and fly to Tromsø. While being very sick with barely any voice to speak my aunt went back and forth speaking to the Radisson staff and to Booking.com explaining the situation to them and trying to reach an agreement. Ideally we just wanted to move the booking by a few weeks to give her recovery time. The hotel staff showed such little sympathy. [We called the hotel to cancel and they said that if it were up to them they would cancel but this had to be done with Booking.com, as the reservation was made with them. Booking.com said that they would be happy to cancel the reservation or change it with approval from the Radisson Blu. The Radisson blu denied approval. Every time we spoke to the hotel staff it was a different excuse as to why it could not be cancelled (Booking.com, hotel policy, booking.com commission and other conflicting excuses). ] No one would take responsibility for it being Radisson Blu policy. No one could explain why we could not do it. We could not even speak to a manager to get a coherent answer. We would have appreciated a sincere explanation of the cancellation policy but were not even afforded that. The whole time the staff seemed indignated and fixated on the fact that we made the booking via booking.com rather than on the Radisson website directly. The fact that we were unable to receive a straightforward and direct response on a motive why we could not alter the booking just goes to show the lack of effort. I have never experienced such condescending service. Especially during such a difficult time we would have appreciated a little bit of humaneness from the staff's part. For a hotel chain that prides itself in making "memorable experiences" for their guests, this most certainly was a horrendous one.

Good hotel; breakfast ist OK but could be better. It's clean but a bit old-fashioned and could be refurbished.