Anat D
Google
The hotel is nice and beautiful, location is fine. Service is an issue. The toilette was not properly cleaned for two days in a row (first day I suspected second day it wasn't working and I knew). The shower head wasn't working ( just the hand held douche.) my partner could not shower. This is the junior suite (he had to switch over to the bathtub). There aren't any seats to sit comfortably (just ones that have no back). Breakfast is OK, lacking salad options. Baked goods are really good.
The main problems are service, had to ask some things twice and even three times (toilette wasn't working and the maid did not pick up on it. Asked twice in front desk. Missing chairs - asked twice).
Kids beds were not made on arrival) paid full price, OF COURSE) and front desk says it costs 130/170 GEL per day, to add them. I've had my fair share of hotels around the world, never heard of this amazing ask. Hotel is literally paid for sleeping arrangements. Literally.
When I approached to ask about this (after hearing what they said), they nicely said they will set up the beds for free.
The beds and linens are great. Indoor pool is lovely.