Roonu
Google
Dear Radisson Blu Marina Hotel Management,
I am writing to express my dissatisfaction with my recent stay at your hotel in Delhi. After a long flight, we arrived at the hotel at 1:00 AM with our three-year-old child, who had vomited on her clothes just before our arrival. Upon reaching the hotel, our luggage was scanned on the ground floor, and we were instructed to proceed to the reception on the first floor for check-in while the staff brought up our luggage.
Shortly after, the reception staff informed us that a sharp, knife-like weapon and some odd items had been detected in our luggage. Exhausted and dealing with an unwell child, we went back to the ground floor to address the issue. We explained that we had passed through both Singapore and Delhi immigration without any issues and questioned the accuracy of your scanning system.
Despite our fatigue, we agreed to open the luggage for inspection. However, we were uncomfortable with the reception staff and security manager closely observing the number lock on our luggage, as it felt intrusive. We requested that they step back, and they complied. Upon opening our luggage, it was revealed that the items in question were merely keychains purchased in Singapore.
In another instance, the security claimed that a weapon-like item was detected in my luggage, which contained my clothing. I requested a lady staff member to assist me in my room for the inspection. After thoroughly checking the luggage, the lady staff confirmed there was no weapon. Despite this, the security manager persisted with his suspicions.
While I understand the need for security checks, the situation could have been handled with more kindness, courtesy, and common sense.
Additionally, during breakfast, there appeared to be a shortage of staff. Tables were not cleared promptly, and food orders were frequently delivered to the wrong tables despite providing table numbers when ordering. This lack of proactive service was disappointing.
Furthermore, when we requested extra bath towels at night, the reception assured us they would be delivered in five minutes. After waiting for over an hour and making two follow-up calls, we finally received the towels only after my husband expressed his frustration with the service.
Overall, our stay at your hotel in Delhi was unpleasant and disappointing, which is not what we expected from a five-star establishment. I hope you take this feedback seriously and make necessary improvements to ensure better service for future guests.
