Radisson Blu Media Harbour Hotel, Düsseldorf

Friendly staff, the superior room with rooftop view is bright and spacious, breakfast selection and quality is adequate (just the fresh fruit sometimes didn’t look very appealing, especially the pineapple. But that’s first world problems really). The sauna is also great if you want to relax after walking around a lot or simply because it’s so cold outside. They would even turn it on for you early with like 20 minutes notice. The gym has the basic machines, but was completely empty every time I have been there.

I will not stay here again. I arrived evening 14th January at 21.00 and asked for wake-up call and taxi to be organised for the following day. None of which happened. I woke up by my own alarm, late, and had to order a Uber. While checking out I mentioned they must have forgotten - there were zero apologies. Also, the girl in the reception in the evening said the restaurant was open still (at 21.00). This I quickly learned was incorrect. It was closed and the bar could only offer nuts and drinks. No in-room service. The hotel was fully booked (supposedly) but no one had thought to turn on heating. It took 2h to heat my room from the moment I entered. If this was the only room left, why not prepare the room by putting on some heating? Last but not least, the breakfast is simple, full of processed food and costs 26 euros. The most expensive breakfast in a European hotel or same level unless à la carte. Never stay here again.

My room had power not working on one side of the room, bathroom still had a bottle from the previous guest and the room smelled a bit strong of the cleaning. One elevator was broken. The rooms were nice otherwise. Breakfast was good, parking was an experience. Tightest car park I've ever experienced but got out without a scratch. Would recommend maybe parking elsewhere, probably cheaper too. Hotel looks good otherwise and the location was very good for me.

My stay at this hotel was extremely disappointing and far below the standards expected from a Radisson-branded property. First of all, the rooms were unbearably cold. The heating system was completely ineffective. Even with the heater set to the highest level, the room never became warm. The situation was so uncomfortable that I had to complain and request a room change. Unfortunately, even after changing rooms, the problem remained exactly the same. The new room was also freezing cold, and I was forced to stay in these conditions. This is absolutely unacceptable for a hotel in Germany, especially during cold weather. The second and even more serious issue was the extremely rude and unprofessional behavior of the staff. On Friday, the second day of my stay, I went for breakfast at around 9:30–10:00 AM. A male staff member at the reception (European, blond hair, wearing a suit, appearing quite formal) told me very coldly and rudely that because it was Friday, breakfast ends at 9:30 AM. This is shocking. Which hotel ends breakfast at 9:30 AM? I have stayed in countless hotels around the world, and almost all of them serve breakfast at least until 10:30 or even 11:00 AM. The way he spoke to me was disrespectful and arrogant, as if he was taking his frustration out on me. When I said that I would at least like to buy a coffee and drink it there, he repeatedly responded with a very aggressive tone: “No. We have nothing. No. Nothing at all.” No explanation, no courtesy, no basic respect for the fact that I was a paying guest at this hotel. Overall: • Freezing cold rooms • Completely ineffective heating system • Extremely rude, disrespectful, and unprofessional staff • A stressful and very unpleasant experience This hotel does not deserve its brand name and is absolutely not worth the money. I strongly advise anyone who values comfort, respect, and basic hospitality standards to avoid this hotel.

Overall a mediocre stay. The team as well as housekeeping need to step up their game. One receptionist was very friendly and professional. The other one uninterested and rude. Rooms are ‘design’. Renovated but with cheap materials and not thought through. One can see the toilet from the whole room. If this is your thing, wonderful. It wasn’t ours. Rooms are poorly cleaned and start to show wear and tear. Temperature in the hallway is way too high, like in a retirement home. Breakfast staff untrained and unprofessional. Poor selection compared to other Radisson hotels. Not recommended.

I’m usually a loyal Radisson Blu guest, but this stay was extremely disappointing. During my time at the hotel, a tote/paper bag with two brand-new and sealed packs of cigarettes (a gift) went missing from my room. When I reported it, the reception told me the cleaner might have thrown it away by mistake — which is unacceptable. I sent an email with all the details and even attached the receipt, but no one ever replied or followed up. The staff didn’t seem to care or take any responsibility, and I felt completely ignored. I expected a higher level of professionalism and care from Radisson Blu, especially regarding guests’ personal belongings. Sadly, I can’t recommend this hotel after how this situation was handled.

Room was on the larger side with a large glass window and decent view. The bed was super comfortable and breakfast also good. The shower also deserves special mention - good pressure and one of those wide shower heads that just worked well. I'll stay there again when in Dusseldorf for sure.

I will never return to this hotel. The rooms were fine location is interesting but the staff and service terrible. I was billed for 4 nights of parking even though I informed them I could not enter their Parkhaus behind the hotel. I kept getting an error code. When I called the front desk long distance and informed them they merely cold transferred me to a line that is not picked up and no answering machine! We called central number in Berlin and they could not transfer the call because „Düsseldorf “ not answering! Need I mention emails which are not answered too? At this point can only go to the credit card and block the extra charge.

Usually a Starwood person (or Air BNB), but had to find a place last minute to stay in Dusseldorf end of last year. Was pleasantly surprised by this hotel. Hotel bones had modern / clean feel. Breakfast was included with room and was a typical American breakfast buffet (not continental). Location is a bit away from anything noteworthy (quite a hike to the more interesting parts of the city), but overall not a bad place to stay. Onsite parking.

I am so grateful that radisson was able to give me a room as soon as I got there in the morning. This location is fantastic. You can catch the tram and busses around the corner. The staff was awesome. They were very helpful and nice. I cannot explain how breakfast was one of the best radisson or hotel experience I had. They made my DUS trip amazing.