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My partner and I recently chose your hotel for a romantic getaway, drawn by its breathtaking views. While the setting lived up to our expectations, several service and wayfinding issues spoiled our stay.||Impersonal Greetings|Upon arrival at both the restaurant and bar, we received only “hellos” with no warm welcome or guidance. A brief introduction to the menu and facilities would help guests feel valued from the start.||Poor Spa Signage|Although the spa elevator takes you to level –2, there are no directional signs once you step out||Disrespectful Sauna Behavior|We were dismayed to see guests entering the sauna with shoes and no towels to sit on, talking loudly inside, then leaving towels spread across benches for 5–10 minutes while stepping out to shower—effectively “reserving” spots and preventing others from sitting. To preserve the sauna’s tranquil atmosphere, please consider posting clear guidelines: leave shoes outside, always sit on your towel, keep voices low, and remove towels promptly when you leave the sauna.||Despite these issues, we’d like to highlight that the spa manager was absolutely delightful. She listened attentively to my concerns and, as a gesture of goodwill, offered us two complimentary hydromassage baths and provided a set of quality creams. Her professionalism and kindness went a long way toward restoring our confidence in your service.||Breakfast Check‑In Confusion|There is no clear point to register room numbers for breakfast.||We hope you will address these areas—staff training on guest welcomes, improved signage throughout the property, and clearer etiquette guidelines in the spa—so that future visitors can fully enjoy the Radisson Blu’s remarkable surroundings