O e
Google
There were a number of things during my stay that didn’t quite meet the standard I’d associate with a five-star hotel. The main building felt a bit worn in places, with scuffs and marks that took away from the overall impression.
Service was inconsistent. Some staff were excellent, but others seemed a little unsure, which led to a few moments that left me a bit miffed — for example, being shown to my stored luggage and picking it up myself, with help offered only afterwards. Not awful, just not what I’d expect at this level.
Food was mixed as well. My room service breakfast was incorrect; I’d ordered a breadbasket with croissants and snacks but received toast instead. The Indian restaurant was fine, though milder than expected. Again, not terrible, just not quite five-star.
The spa was clean and well maintained, though several facilities weren’t working during my visit. I also realised I hadn’t been told about all the hotel facilities at check-in, and noise travelled easily from neighbouring rooms if their balcony doors were open.
Individually, these things didn’t ruin my stay, but together they left the experience feeling below the standard advertised. I don’t think I’d return, though I did appreciate the elements that were done well.