Debbie Gamble
Google
DO NOT STAY AT THIS HOTEL FROM HELL! I don't even know where to start about this horrible scam of a hotel. So for our last 2 nights in beautiful Ireland we decided to rent the Suite with a balcony, one of the most expensive besides the Presidential suite. I definitely didn't mind shelling out over $400 per night plus parking, but this was a big failure on my part and should have spent a little more and chosen the Shelbourne or intercontinental. We wanted to have something a bit nice on the last 2 days, boy was I wrong! The mental, and physical tolls this place took is still with me especially the physical. After a 4.5 journey we were excited to get to our hotel, relax, have a spa, and nice dinner. I had called the hotel before booking to make sure they had on-site parking. Upon arrival the lot said full, so I go inside and spoke with Amar(I believe that's her name) I quickly asked about the parking and was told we would have to park out front for $4/ hour or drive 5 minutes away, again I called to make sure because I have medical issues. She was very callus, and noticed I was having extreme distress, so I asked to cancel and was told NO! I go out to speak with my husband and he comes in with me. I asked to speak with the manager and he popped out to the garage and said its not full. Amar was standing right beside the manager and had no interest in even asking him or checking herself! That problem was solved. Then on up to the room, when I opened the doors 4 of the, I was shocked because motel 6 was nicer than this awful place. This was NOT what I booked according to the pictures on the website, not even close! Dirty, dingy, floors were awful, toilets didn't flush, both toilet seats were loose. I promptly went down to talk to the manager and he said he would do something and did not! He said it was a new renovation 🤢 Lies! The room we booked had a comfy vibe with a sectional and we got concrete furniture (we bounced when you sat on it) awful just awful! I was assured Maintenance would be there to service the 2 toilets with the seats coming off and the flushing problem! This never happened. We lost about 5 hours of our day dealing with this horrible staff! Time is money and wasted vacation time. The next day the suite still had not been addressed! That evening the toilet seat came off while using it and I hurt my back badly and my ribs! We shall address this later. Amanda, did come to the room after I called and gave them the what for! She was kind and apologizing, but that doesn't get my body, my time and money back! The worst experience in Dublin ever. Thanks Raddison Royal Blu (nothing Royal here) for ruining our last 2 days on vacation and a very painful trip back home. I'll be sending you my medical bills😉 Whatever you do don't stay here! I hate to make reviews like this, but don't be a dummy like me. Pictures are not what it looks like!