WorldWideTravel88
Google
This hotel used to be fairly average but they closed, thoroughly renovated and reopened only 2 years ago under Radisson's top brand: Radisson Collection. This is now a much better fit for such an iconic and historical hotel.||The hotel is more than 100 years old, has character and is in a great location in the city. I saw the hotel was fully booked on the second night of our stay so I expected the upgrade to be difficult as VIP tier guest. To my surprise, we were proactively upgraded to a suite nonetheless which we highly appreciated.||The suite was a bit small 45 sqm but it had 1.5 bath which was convenient, plus the room had hardwood floors and good quality build in genereal. We had nice city views as well, it was one of their nicest rooms. Breakfast was above average, there was a mix of buffet and a la carte menu, including some local features such as Birch Sap and they had free flow sparkling wine. ||The one aspect which felt a bit off compared to big hotel chains was service. There were some minor flaws or some clumsy things, like nobody at entrance outdoors to pick our suitcases when we arrived, some staff in the restaurant a bit rude, which rarely happen with big chains in such upscale hotels. There was also a long queue for payment at check-out. At the same time as we departed our room, staff already brought a welcome gift to the next guest and the room was not even clean yet, which was weird that we had access to that gift, if we had not paid attention one of our daughter might have chewed on some of the sweets.||Even though it was not perfect, overall I was pleased with our stay and I would return.