Radisson Collection Astorija Hotel, Vilnius

I had a really nice time in Astorija hotel. Located in the old city, just behind the city hall and a beautiful old town square, it is perfect for exploring sights of Vilnius - you can basically walk everywhere. Public transport is also nearby. Many nice restaurants and bars nearby.|I got upgraded to the premium room in the new part of the hotel, which was really big, and, having a high ceiling, felt extra spacious. Daily turnaround in the late afternoon was nice to have - staff would always leave small chocolates on the bed :) - thank you for that! Bed itself was one of the best I've ever slept on. Coupled with super comfy bedsheets, I got one of the best sleeps ever.|Breakfast was good with fair amount of choices and also an "a la carte" option to choose from.

Our room was great but nothing else felt like 5-star quality. No bell boy at the door and overall very poor quality of service. The breakfast selection was decent but apart from that it's pure chaos with the staff not able to deal with a full restaurant and complaints left and right. The spa is in desperate need of renovation.

This hotel met our expectations. Wonderfully quiet, in a good area and close to many . Was perfect choice for an extended weekend with friends in Vilnius. The hotel is stylishly decorated. The staff was friendly and helpful. The breakfast was really good. I would go again!

Located in the heart of the old town, this hotel is not only comfortable and welcoming, it is also the perfect place to call "home base" while you're in Vilnius. Just a few steps from a variety of gorgeous churches and fantastic restaurants, you will find the staff to be helpful and eager to please their clients, and the distance to everything you want to see to be just about right. I arrived to a clean room and enjoyed an aesthetically pleasing atmosphere on my way there. The hotel breakfast offers a vast variety of items and I found them to be fresh and of high quality.

My friends from Israel came and wanted a good hotel in the city center. I recommended this one to them. It was gorgeous. It was just gorgeous. They were delighted. They will recommend you to their other friends. Soon the second group will arrive from Israel and it will be in the same hotel.

We stayed at this hotel 5days. The location is pretty central, easy to reach other spots of Vilnius. Just what really bothered me was reception stuff. Im not sure if it was because I’m young (around 30y.o.) or because I’m woman.. To my man they were super friendly (he is foreigner). Once he walked out of room alone and they invited him to try some dishes (free of charge). I mean like it’s really kind and sweet of you but can you also invite his wife.. each time I went by they didn’t even look at me.. I’m just completely confused. I didn’t see any smile on their face or any “good morning”. The only friendly stuff was the security man. When we went to check out I asked my man to do it because I didn’t want my morning to be ruined.. like I said they were super nice to him. While I was sitting and waiting the kitchen stuff was gossiping about guests I find pretty impolite.

Our air conditioning was set to a high 24.5C, despite the warm weather and this was impossible to change. In all we complained about this 5 times. Twice your staff succeeded in reducing this to 21.5C (still too high), but each time the setting returned to 24.5C. On the final night the concierge showed me on his PC that he was able to manually reduce the setting to 18C, but no he had done this for the wrong room. When he then went into the page for the correct room all the fields were coloured red and could not be altered, so this was a waste of time and no solution was offered. We stayed 3 nights and had to sleep with the window open (and curtains partially open), resulting in a very poor sleep due to external noise and early morning light. On the first night our bathroom door made a loud squeaking noise whenever it was opened, but at least this was fixed the 2nd day. During breakfast on the 1st morning there were no bread rolls left and this was only 9am. The coffee tasted really bitter so we went out for coffee all other days. On the 2nd morning we ordered eggs benedict off the a la carte menu. These arrived lukewarm and the sauce was really vinegary. That afternoon when we returned to the room our room key cards had stopped working and had to be replaced (twice). Our bathroom towels had not been replaced and the tea bags had not been replenished. The bathroom had never really been very well cleaned on each of the days we stayed. Each time we complained about the aircon and asked to see the Duty Manager he/she was never available. The first time one of the reception staff came with us to the room to check the aircon he told me that people were always complaining and its not his fault. This was such an unprofessional attitude. It is laughable that one of your slogans is "we take pride in the high standards that we set ourselves" as you failed so miserably in this respect. You also state on your site "welcome to the exceptional". Would that be exceptional (ly) poor? This was probably one of our worst hotel experiences ever in terms of service, standards, room/sleep quality, professionalism. Why you didn't even offer us some form of rebate for your shortcomings is beyond me. Our next Radisson stay is in Stockholm but I am now going to cancel this and stay elsewhere.

Stayed here for a total of 4 nights and must say was very pleased by the hotel its self. The rooms were okay like anywhere some were better then others and a bit on the small side for a 5 star hotel but the room was clean and comfortable which is the main thing the room we was allocated had enough clothe storage for us both a large bath which unfortunately the plug was broken and water pressure was horrendous but the shower was very pleasant you also receive complimentary shampoo, shower gel, and some other toiletries unfortunately our shower gel was empty and this was also the case for a friend in another room at the hotel. ||The staff at the hotel were a bit hit and miss but majority were really polite and helpful but some could be absolute Job worths and almost look down on you it felt one of the reception staff a young man with curly dark hair followed me questioning if I was staying inside the hotel and my room number which made me feel a bit uncomfortable to why I was singled out? But hey you can’t get along with everyone. ||The hotel also has a lovely bar area which the barman and bar lady was fantastic super friendly and helpful could be a little hit and miss at times in terms of being there but never waited to long for them to return the drinks were relatively okay priced for example a large lager was around the €6.50 mark but the only complaint from me there is how they can justify €5 for a bottle of water when across the road €1 would also strongly advise to avoid the mini bar in the room unless you want a hefty bill upon check out as a small can of Coca Cola is about €5 with a small bottle of prosecco or miniature vodka setting you back €16 each ||The hotel also offers a free to use sauna, indoor pool steam room and Gym area the pool is not warm so expect a shock if you want a warm dip and the sauna we had to call reception a couple of times before they bothered to come and switch it on so wouldn’t suggest waking up early for a quick trip down as they don’t seem in a rush to have it turned on. ||Overall I’d return here and stay at the hotel and left feeling very well looked after and comfortable like any hotel has it’s good points and it’s bad but overall very good hotel and would recommend to anyone visiting Vilnius