Radisson Collection Hotel, Berlin

Beautiful Radisson Collection Berlin! The location is perfect — right in the center, close to everything you’d want to see or do in the city. The breakfast was really good, with plenty of choices, and the staff were super polite and friendly every morning. It made a great start to the day. The hotel itself is clean, stylish, and comfortable. Overall, a really nice place to stay — I’d definitely come back next time I’m in Berlin

I stayed at this hotel for five days. The room was good, but the amenities were incomplete for a five-star hotel. There were no cotton swabs, hair comb, or toothbrush — which is quite strange, as a five-star hotel should provide these items in the room without the guest having to request them. Also, when you arrive at the hotel, the concierge does not voluntarily help you with your luggage. You have to ask for assistance. I personally didn’t ask because, according to what I had read, there is an additional charge for concierge help, so I preferred to avoid that. As for breakfast, it was good, but they are terrible at preparing eggs. The honey they served was just a store-bought jar. I’ve stayed in hotels all over Europe, and they are always careful about the quality of honey — they either serve it straight from the comb or provide organic and specialty varieties. Even four-star hotels do that, but not this one. Such details matter. Regarding the restaurant staff — I don’t know if they are underpaid or simply unhappy, but their behavior was extremely arrogant. When you ask them for something, they respond, “This isn’t my section, ask my colleague,” and point you to someone else — as if I were in a government office trying to complete paperwork. Up to that point, I could tolerate the stay. However, what truly disappointed me — and made me feel discriminated against — was when I went for breakfast one morning and was directed to a specific table while other tables were empty. I found it strange because on previous days no one had assigned me a table, yet this time they insisted, saying the inside area was full. When I went to get my food, I noticed plenty of empty tables. This was done by a man with an odd, forced smile. I used their gym — it was small, like a matchbox, but functional enough, which I expected from this hotel. The funny thing is, when I checked out, no one asked me how my stay was. I actually wanted to share this feedback, but it seems the hotel simply doesn’t care. I’ve come to Berlin many times for business, and I always stay at the InterContinental Hotel. This time it was fully booked due to a conference, so my company had to place me in this hotel. I will make sure to recommend that they do not book this hotel again.

Our team is having our offsite at the hotel, and day one is already underway! The staff is super organized. We have great, clean, and comfy rooms. Plus, the Nespresso setup is fully stocked with beautiful little cups and saucers! There's even a kettle for hot water and tea. I'm really loving the location! It's so convenient – right in the middle of everything and so many things are within walking distance. And speaking of things to do, there are just so many awesome museums! It's a really beautiful city!

The only “five-star” thing about this hotel is the price. From the moment we arrived, we had problem after problem. 1. The air conditioning barely works, fortunately it is cool outside at the moment and we opened the windows. I would hate to stay here in the summer as the rooms would become saunas without air conditioning. 2. The air conditioning panel is constantly illuminated with a bright blue light. This does not turn off (though it says it should), and made sleeping impossible. I phoned the front desk multiple times and they advised me to put a sock over the panel until maintenance could fix it as a “top priority” — this was not fixed at all during our five day stay and we had to purchase eye masks. 3. The service at the bar is appalling. You should expect to wait at least 20 minutes until someone asks if you’d like to order, then another 20 minutes for your drink, and another 20 minutes to pay. The staff actively avoid you and are openly rude. We were told they couldn’t make cocktails as they were understaffed despite it being extremely quiet with three bartenders talking to each other. 4. The rooms are not properly cleaned to the standard of a hotel charging these prices. It was never vacuumed during our stay, the floor of the shower is sticky and covered in grime, and the room is incredibly dusty. 5. Despite being on the fourth floor, the rooms aren’t well sound proofed and it is very loud at night as the hotel is on a main road. We had to buy ear plugs to be able to sleep. 6. Small touches you would normally find in a hotel (even non five-star) were not there. The staff never greet you, they had no umbrellas available despite the rain and told us we should buy them from the souvenir shop next door, and they wouldn’t bring an ice bucket to our room, you have to go down to the bar and wait for one. While the location is close to some attractions, your money would go *a lot* further staying in another hotel. There are many other one-star reviews on here about the service and air conditioning in particular, and based on the responses from the hotel, it seems they do not care.

Excellent location, good breakfast, great rooms but very dim lighting. HOWEVER the aircon panel is so bright, it makes it difficult to sleep. Housekeeping needs serious improvement. I have never been to a hotel that does not dust or straighten the room out. This Housekeeping just sets the bed and leaves. No sweeping, dusting, or vacuuming. If you require anything from housekeeping, including a towel- be prepared to wait close to 2 hours. I have also been informed that this Hotel has no Management during weekends to address any issues. For the money you spend at this hotel, it is not worth it for the type of service you receive. I recommend you book elsewhere.

This was kind of an unexpected surprise. Most large chain hotels these days, don't really seem to go the extra mile as they seem to think they have a captive audience but that was not the case with this hotel. Service was very friendly and helpful. Decor was classic and warm, someone had an eye for detail. The hotel is very close to a tram line so travel was quick and easy. We would stay here again!

From the moment we checked in until the moment we checked out, our stay was extremely disappointing. The level of service here is nowhere near what you would expect from a so-called 5-star hotel. The front desk staff are unprofessional and unhelpful. Every time we requested something very basic – things that I’ve received free of charge in luxury hotels all around the world – they either made it complicated or tried to charge us. For example, they wanted to charge for delivering an ice bucket or even a simple fork and knife to the room. This is absurd for a hotel that claims to be 5 stars. The hotel is huge, but it feels like it has barely any staff. Everything is charged extra, and nothing feels welcoming or accommodating. Housekeeping only cleaned our room around 3 pm, which is very late, especially when you’re staying in a premium hotel, AC is terrible in all rooms there is barely cooling system. And on top of all that, when I asked for a late check-out, they denied it without giving me any reliable explanation. I have traveled extensively around the world and stayed in many luxury 5-star hotels, and I have never experienced service this poor. I genuinely don’t understand how Radisson Collection Berlin holds a 5-star rating. It was a complete disappointment from start to finish.

Great hotel and location, but poor recognition of VIP status The hotel itself is beautiful—spacious, well-designed, and located in one of the best areas in Berlin. The breakfast was exceptional, truly one of the best I’ve had, and the restaurant’s setting right by the river makes it even more special. However, I was disappointed that my VIP membership, which is normally acknowledged across Radisson hotels in Europe and the Middle East, was not recognized here. No upgrade was offered, and the staff didn’t seem very helpful or attentive regarding loyalty benefits. Overall, the stay was nice, but I expected better service from a property of this level.