Radisson Collection Hotel, Berlin

Brought my husband this weekend away as xmas surprise. Normally he finds the right hotel, location and this was on me. Hotel exceeded my expectations. After waking at 3 for our early flight, it was amazing to walk into a lovely warm and gorgeous smelling hotel and to be told the room was ready for 2 sleepy heads topped it off. The room was gorgeous on floor 2 and bed was comfy and over looking the bar, the greenery and the xmas tree. My onky niggle is i could have done with a brighter light in the bedroom area for make up. But it was bright in the bathroom. Breakfast top no complainto from either of us. We wanted the room cleaned and when we returned there was a replenished water, sadly this was opened and the card for our room had been taken. However quick chat with reception this was all sorted. Location was perfect and we made use of the sauna and pool. Would recommend and return. Thanks for wonderful and memorable stay for his xmas present.

I had a wonderful experience, and I especially want to mention Lisa at the reception. She is absolutely incredible — professional, kind, and genuinely welcoming. From the moment I arrived, she made everything feel easy and comfortable. Her positive energy and attention to detail truly stand out. It’s rare to meet someone who combines efficiency with such warmth. Thank you, Lisa, for making my stay even more special!

Very nice and comfortable stay. The room is not that big but just nice. The breakfast was great but the same menu everyday. Thank you

We stayed at this hotel for a conference, and from the very first moment, we were warmly welcomed by the receptionist, Liza. She was incredibly friendly, attentive, and provided us with all the necessary information about the hotel and conference arrangements. The hotel itself is cozy and comfortable, with clean rooms and excellent service. Every interaction with the staff was pleasant and professional, making our stay truly enjoyable. Special thanks to Liza for her warmth and hospitality — she made a wonderful impression. We highly recommend this hotel for business trips and conferences!

My husband and I stayed at the hotel in February 2026, and we were extremely satisfied with everything. The hotel is very comfortable, clean and beautiful. We would especially like to highlight the service provided by the receptionist Lisa. She helped us in the best possible way with an issue we had with our reservation, always showing attentiveness and politeness. We highly recommend the hotel and hope to return soon.

Front desk staff nice. Bar staff may as well be replaced with statues. Ordered 2 drinks, 20 minutes later, still no drinks. I asked a waiter if our drinks were coming, 15 mins later, still nothing. There were several other people sat in the bar who were clearly waiting for ages too and also complained. In the end, we left. The room was clean and acceptable, however we were expecting more from a 5 star hotel especially when told upon arrival that we had been upgraded to a “superior room”. The hotel gym is awful. It has a smith machine and 5/6 sets of dumbbells. However it is located in a tiny room that is boiling hot, no windows one shelf on the wall which is hanging off… you’d just expect better from a big 5 star hotel. After leaving and getting back to the airport, my girlfriend realised she had left her AirPods in the room. I called the front desk and asked if anything had been handed in from our room which had been cleaned hours earlier, of course the answer was no, despite the AirPods last location was showing as inside the hotel and likely turned off. Obviously there is no way to know for sure, but I have a good idea of what happened. Some of the staff were pleasant and helpful, others not. Not a great experience all in all

We stayed at the Radisson Hotel in January. We had made a confirmed reservation for a room with an Atrium view and a bathtub in the bathroom. These features were the primary reasons for our selection and we chose this specific room category very deliberately. Upon arrival, we were informed that the room we had reserved was under renovation and that we would be accommodated in a different room. This situation was entirely unrelated to us as guests. The room was available for sale for those dates, the reservation was accepted and payment was completed in full. No prior notification or disclaimer was provided before arrival, which is a fundamental expectation in professional hotel operations. The alternative room offered was repeatedly described as an “upgrade” with a cathedral view. However, it did not include a bathtub, which was a defining feature of the room we had purchased. An upgrade, by definition, should meet or exceed all key features of the original booking. In this case, it did not. Our request was straightforward and reasonable: the room category we paid for, an Atrium view (nice view) with a bathtub. Subsequently, we were shown rooms that did have bathtubs but were dark and faced office buildings. These options did not meet the standards or characteristics of the originally reserved room and therefore did not resolve the issue. The only explanation consistently provided was that the hotel was undergoing renovations, accompanied by an apology. While we understand that renovations are sometimes necessary, they should be planned and managed in a way that does not negatively impact confirmed guest reservations. An apology alone does not compensate for a compromised stay experience. Regarding housekeeping: the team was notably efficient and responsive when it came to fulfilling requests and providing amenities, which we appreciated. However, cleanliness standards were not consistently maintained. Throughout our stay, the bathroom was not cleaned; daily housekeeping appeared to be limited to trash removal and bed-making. This hotel is stylish and clearly has strong potential. However, the handling of our reservation and the lack of alignment with basic 5-star hospitality standards fell short of expectations. Guests should be aware that confirmed room features may not always be honored as reserved.

My recent stay at Radisson Collection Hotel, Berlin was outstanding in every aspect. The hotel combines a prime central location with refined design, comfort, and a lively yet sophisticated ambiance. I would like to extend my sincere appreciation to Mr. Haykob at the front desk. His professionalism, efficiency, and warm hospitality set a remarkable standard. He ensured a seamless check-in experience and demonstrated genuine attentiveness throughout my stay. Team members like him truly define five-star service. I look forward to returning on my next visit to Berlin.