Ohoud Mazhar
Google
(Don’t trust the staff!!!)
I recently stayed at there and while the overall experience was decent, I was left shocked by the service from the concierge!!!!!
I had a delivery scheduled to arrive from [loro piana] and requested that it be brought to my room to avoid walking on the street with it. Upon calling the reception, I was repeatedly told that they hadn't received anything, even though I knew the package had arrived at noon. It wasn’t until 10 PM that I finally demanded proof from the store confirming they had delivered it to the hotel. Only then did the concierge finally brought my bag!!!
I must emphasize that you should be cautious when dealing with the concierge, especially [concierge Flavio ], as my experience was not trustworthy!
Aside from this major service issue, the hotel itself was quite nice. Clean rooms, comfortable beds, and good amenities. However, due to the concierge's lack of professionalism, I cannot say I would return.