Radisson Collection Royal Hotel, Copenhagen

Stayed here during a business trip and was really impressed. The room was spacious, spotless, and had one of the best city views I’ve experienced in Copenhagen. The location is unbeatable — just across from Tivoli Gardens and very close to the central station, which made getting around super easy. Service was efficient and professional throughout my stay. Check-in was quick, and everything I needed was handled smoothly. The hotel itself feels quiet and refined, perfect for relaxing after a long day. It has a modern feel with just the right touch of luxury. Trip Type: Business (solo) Hotel Description: Great view, quiet, stylish, and well-located Would I recommend it? ✅ Yes — ideal for both business and leisure, especially if you want comfort with convenience.

Great location, five minutes from main train station. Also positioned across the road from the Tivoli theme park. My room was on the 17th floor, incredible view of city surrounds. Still and sparkling water provided and refreshed each day. Bathroom well stocked with toiletries also. Only downside is the heat, it was a corner room with many windows and little ventilation. Had to sleep with aircon on so a little noisy. Used the gym both nights and as it is a public gym the smell and ventilation was very poor quality. Breakfadt choices are good, can request eggs the way you like them. Many great restaurants within walking distance also.

⭐☆☆☆☆ Terrible experience. I booked this hotel after a long trip expecting a 5-star stay, but it turned out to be a complete disaster. The room was filthy — dirty, stained towels everywhere, the bed was a complete mess with visible stains, and the wall was broken and had been removed, exposing mechanical panels and construction mess. I have never had such a bad experience. I asked to change rooms, but unbelievably, the second room had the exact same issue — exposed walls and mechanical panels. The staff apologize and excused it by saying “it was clear in the system, but maybe housekeeping was busy.” Clearly, the hotel is either under construction or completely neglected, yet they’re still charging full price for rooms in this condition. There were serious safety and hygiene concerns, poor management, and obvious issues with how the hotel is being run. I was exhausted after a long trip, just needing a clean, safe place to sleep — instead, I was met with filth, broken furniture, exposed walls, and total discomfort. This is unacceptable for any hotel, let alone one claiming to be 5 stars. Not recommended. I strongly urge the platform and hotel management to take this seriously, review the condition of the property immediately, and stop misleading guests with false advertising. Safety and hygiene should never be compromised.

Excellent location, beautiful hotel. Had a chance to stay in amazing Signature suite with view to Tivoli and other nice landmarks. Everything was very smooth, pleasant and professional. Even a nice touch with turndown service at evening.||Great choice and selection at breakfast (a la carte + buffet). ||||Would wish that hotel has also a pool, but i knew what i was booking so it did not change my opinion about this hotel neither quality of my stay.||||Thank you Radisson team for this very pleasant stay!

The location is excellent. Close to all the things, including the metro and Tivoli. The rooms are very small and the bathroom is small and basic. My room's air conditioning unit didn't work and the window only opened a tiny amount. We couldn't use the window at night because there was too much noise outside from all the things that make it an excellent location.

Fabulous, centrally located in Copenhagen city center. Wonderfully attentive staff in hotel and breakfast dining areas. Easy access to Trains and Metro stations. Helpful suggestions from staff for places to see and dining choices were a bonus.

Really nice hotel in a great location. Just across the road from the main train station and Tivoli Gardens. Staff were excellent room was a good size but with some flaws. Like many hotels now there was little space for clothing and for you empty suitcases. That said it was perfectly adequate for a city break and also has a well appointed bathroom with a large shower. The hotel breakfast was excellent and the staff at breakfast first class and very friendly. Overall the hotel is a first class choice when staying in Copenhagen.

Stayed at the Royal for one night during a business trip. The staff was friendly and helpful, the hotel elegant and the room spacious and comfortable. As I needed to work during my stay I really appreciated the work space in the corner next to the bed. The bed was also one of the best I have slept in when staying in a hotel. The Royal would be one of my top picks for business trips to Copenhagen.

The best part of this hotel is that it is centrally located. I could connect to the Wi-Fi from the streets, a block away. The staff were friendly and the room was clean. At night, however, I could hear the trains running, and the room wasn't turned over until late afternoon. This meant, whenever I wanted to regroup, I couldn't do it because I had to go back outside. Another convenience is that the room was charged prior to my visit. Because I didn't dine in the hotel restaurant, no bill to worry about.

Just like its ranking, this hotel was five stars for me. I stayed here for a little under a week with my mom, and it was great. We received fresh bottles of still and sparkling water every day and a perfectly clean room. Although it wasn't completely out of the ordinary, the room was nice and had a decent view of Copenhagen (when it wasn't raining). I think one of the highlights, however, was the breakfast. It was probably the largest hotel breakfast I have ever had. You had ~8 different types of juices, breads, jams, and sauces, as well as plentiful offerings of fruits, grilled and raw vegetables, and cereals. The eggs here were very good and were always cooked perfectly. Never too runny and never too try. I also really liked their sausages, which I consumed in exorbitant quantities, along with their grilled tomatoes. There were also a la carte offerings, but I didn't order through that because I was hungry. My one complaint about the breakfast is that there were a few times when there was a line for coffee. One of the machines either broke or needed cleaning twice that week, which caused a line at the other. I know you can't prevent it from breaking then, but it was a little annoying to wait while my food was getting cold. The coffee itself was pretty good. As is standard with a 5-star hotel, the service was great. The workers, both at breakfast, as well as the desk, and those cleaning our room, were always friendly and able to help us with anything we asked of them. Now, the location. It wasn't exactly in the middle of Copenhagen, but it was pretty well situated, put in between many of the main attractions. It is very close to several metro stations, bus stops, and trains, but even walking, everything was within reach. I walked from the hotel to lunch and dinner every day with no complaints (usually less than 25 minutes).

The Radisson Collection Royal is the perfect option for guests wanting a modern hotel in the heart of Copenhagen's finest sightseeing. Many rooms look directly out at Tivoli Gardens, an area that is beautifully illuminated in the evenings. The hotel is also within easy walking distance to Nyhaven and other main tourist areas, and it offers excellent service at the concierge counter as well. Having had our luggage delayed by the airline for three days, two of the concierge staff members were quite helpful in directing us to train service back to the airport, providing a few shopping options for replacement items, and more. There was a slight issue at check-in, in linking an extra night's stay to our name, but that was likely have our tour company's fault, and the front desk did resolve it within a few minutes of our producing additional paperwork. Overall, an excellent option when in Copenhagen!

I want to begin with the statement that this is a pretty good hotel. The number one thing this hotel has going for it is that in terms of its location in Copenhagen, you are very centrally located. If you are a person like me who enjoys walking, you can walk to many/most of the places that you may want to go to around Copenhagen. Also, this hotel is very close to the rail station. So, if you hope to use this hotel as a base of transportation around Copenhagen, or beyond, you can easily get moving. In addition, though this hotel was constructed in 1960, (and the staff is very proud of this fact), it is a very up-to-date hotel. The rooms are well designed and very modern. Plus, the staff keeps this location very clean. A tip I would like to provide is that I believe if you are going to stay at this hotel you should really go for one of the rooms on the higher floors, known as their Superior Rooms. Though a bit more expensive, with this, you get a great view all across Copenhagen. Though this is a good hotel, I believe a few of the negative elements that take place at this location also must be discussed. Which I will do in a moment. To tell my most recent story at this hotel. My plane arrived at 10:00 AM. I got to the hotel a bit before 11:00. As check-in is at 3:00 PM, I expected that I would just do the initial check-in process, give them our luggage to hold, and go out on the town for a few hours. I was surprised to hear that the room was ready and that I could have, "Early Check-in." Amazingly, either due to the fact that we had prepaid the room on the Radisson website or that I am a Radisson Premier Member, they did not charge us the early check-in fee. Thanks! That was a great gift as we got to get our luggage situated in our room before we hit the streets. Sadly, that is where the positive elements of this stay ended. A few negative things happened. When we checked in, our room was supplied with two toothbrushes. This is very expected in a five-star hotel. By the second night, we had run out of toothpaste, but the housekeeping staff had not replaced the toothbrushes. We called down and were rudely told that they only give out one toothbrush per stay. They would give us one more but if we asked for another one, they would have to charge us for it. What! I wish I asked for that individual's name, as I would put it in this review. I have traveled extensively for over forty years and have stayed in five-star hotels all across the globe, and this is the first time I was not provide with new toothbrushes every day. My suggestion to the management, if you wish to continue this policy, is to not provide any toothbrush in the first place, as that experience was simply insulting. We were staying in this hotel for a week. How long do you expect those little baby-sized toothpastes to last? The next day we went to a local store and bought our own toothbrushes and toothpaste. This is simply poor policy. The next problem also involved the housekeeping staff. It was very common that our bar soap, shampoo, and conditioner would not be replaced each day. Again, I have never experienced this at a five-star hotel. Every day, it is common practice that you will find a new supply. If this hotel is trying to save money, and this practice comes down from the top, my humble suggestion is that you re-think this method of operation as it truly leaves your guests without the essentials that they need. On our final day, we left the room at 8:00 AM and returned at approximately 4:00 PM. It still had not been cleaned. I am assuming that the housekeeping staff heard me when I entered the room and exclaimed, "Are you kidding me," because a short time later one of the staff members knocked on the door, "Oh, did you want your room cleaned?" "Of course." Thus, we had to go back outside for a time. Finally, I want to discuss elevator noise in this hotel. Long ago, I learned that you never stay next to an elevator in a hotel, or your sleep will be disrupted by the constant noise. The room they gave us was one room away from the elevator, so I thought we would be fine. Wrong. As stated, this is an old hotel. I didn't notice it when we first checked in or I would have requested a different room, but even though there was a room between us and the elevators, you could hear the elevators moving up and down constantly. If you stay at this hotel, be sure to request a room as far away from the elevators as possible. That's my story. Overall, the staff, except for the one previously mentioned individual, were all very nice. Though, I must state that when we went down to check out at 6:00 AM there was a notice on the reception desk that the staff member was on a break. We had to get one of the kitchen staff to call her to get her back to her station. But, other than that, all of the people seem very nice. This is a good, centrally located hotel, but be aware, it does have its setbacks.

One of the few 5 star hotels in Copenhagen. Great service and hospitality from the staff...especially at the restaurant

Nice hotel, nice location. Fast but tiny elevators. Helpful army of concierge staff were great all around. I knocked off a star because breakfast is quite overpriced - nothing else really seemed to open very early in the area, so there weren't a lot of options if you wanted to get out the door before 8 am. Also, the t.v. options were limited. Unable to log in to our own streaming services and there were only 2 options in English via the default hotel networks.

We really liked the Radisson Blu Royal. Ours was a corner room with a view of Tivoli. It was spacious and very comfortable with a large bathroom a flat screen TV (BBC and CNN) and a hot water carafe for tea or instant coffee, spacious bathroom, and minibar. Excellent central location. Tivoli and the main railway station are across the street. The hop on hop off sightseeing busses stop at the hotel. Radhusplasen, city hall square, is one block away and there are numerous cafes and restaurants nearby. A pharmacy is next door. An American and continental breakfast is served at the Cafe Royal hotel coffee shop. A reasonably priced dinner menu with a Danish twist is also offered. Note that a room key card is used for the elevator and to turn on room electricity. Recommended.

Rooms area clean, and very nice decorated. The entire design of the hotel is very Scandinavian, an expectation I suppose for being in Copenhagen... but nonetheless impressive. Though the rooms are a small, the bathrooms are big and feel almost "at home". Showers are nice, with good pressure. Good view if you are facing Tívoli Gardens. The Cafe is good, we enjoyed nice breakfast spread, and on Sundays they offer a brunch where mimosas are complimentary.Staff was awesome!

Had an excellent stay here. Welcoming, inviting and the service impeccable. Its central location and great views make this an excellent choice. Would def stay here again!

Great location in the centre, next to the central railway station and across the road from Tivoli. Fantastic views (I was on the 16th floor) and a nice room, although not the biggest. The price for the location and standard was quite reasonable. I didn't have breakfast so can't comment but I was very happy with my stay and the service at reception. The only complaint was the outrageous cost for laundry (the cost of washing 20 shirts will buy you a new good quality washing machine), if you need it and have time, try the Laundromat cafe, 5 to 10 minutes walk away.

Beautiful lobby!!! Staff were very friendly and accommodating when we weren't to happy with our first room. Room was amazing (small bathroom) nice and roomy with nice views. Very comfortable bed and was very clean. The bathroom was sooo small - zero counter space. The shower leaked all over the bathroom floor due to poor design. Lost 2 stars for the bathroom. Room service was really expensive, but the food was good. Breakfast buffet was limited with little to choose from , but there were items that you could order from the kitchen that were very tasty.

The service here is excellent, well apart from the concierge whose local knowledge consisted of using Google. The location is second to none. You are right next to Trivoli Gardens & a short walk to most places that you'd want to see. The tour busses leave on the street corner directly outside the hotel. The in hotel restaurant has food that is delicious & they are more than willing to adjust the ingredients to suit your dietary needs. Where the hotel fails is... it needs remodelling. Like seriously! The windows are not double glazed, thus they let Street noise in. Even on the 13th floor you can hear a busker badly playing a saxophone. The TVs are not flat screen but CRT models. The beds? Well don't be too adventurous in hanky panky. Or you'll find them collapsing underneath you. Remodelling will bring this to a four star hotel. However for a convenient location at the right price, you can't go wrong. Just maybe book somewhere else for a honeymoon.

Stayed 7 nights here. Rooms looked like they were upgraded recently. Very clean and modern. Best location when visiting Copenhagen. It is very accessible by any mode of transportation. There's a taxi queue right in front of the main door. Hop on hop off buses also stop here. The train/metro central station is just a few steps away. Walking just a couple of blocks and you'll reach Stroget, the main pedestrian street where lots of dining and shopping is happening. I highly recommend this place!

Great location! Beautiful hotel with a great bar to relax. Padro made a great mojito!

Very expensive over rated for the price! I wish I took photos of the dirty stained carpet and the smell was terrible. Would never recommend this place to anyone except maybe to eat breakfast which was comped because my wife bitched about our pos room.

From an old work trip. Location-wise this hotel is centralized. It is right opposite the Tivoli gates, Hard Rock and the train station. It is surrounded by cafes and restaurants, convenience stores, car rentals and tall blond people riding bicycles. Rooms are Scandinavian (think Ikea...OK, that's another country across the bridge), so it's sort of spartan, not great. ...think European rooms i.e. small in size. Hey this is for work, it's not like I'm going back to Bali or Kauai. The concierge were pretty helpful and answered most of the questions on how to drive to Ballerup without hitting a pack of cyclists while deciphering the street signs with those funny looking "O"s with dots and dashes on them. Overall, I'd stay here again because the hotel is in the middle of interesting things to see.

Rooms are clean. I was lucky room 1911 best view of all central I mean awesome views. Breakfast was great they have everything.....stayed here 3 days. Will be back. John

Beautiful hotel - very clean and staff was very friendly. Room was great with the exception of the small bathroom with little to no counter space. Room was quiet and beds comfortable. Room service was prompt and the good very good. Brunch was not complimentary with our room because we didn't book directly. Price wasn't bad for the brunch... selection was limited, but there are items you can order from the menu - omelts fantastic!!!

For me this hotel is overrated. Yeah, it has a nice design and central location but that's it. The room was renovated, but rather small. We had a great view over the Tivoli, but you wouldn't want to open the windows because is was just too loud - in the 19th floor! The concierge was a disappointment. I asked him about the light show and the fireworks in the Tivoli at that evening. He asserted there would be no light show today because of the fireworks. That proved to be wrong at the end. Both shows took place. I would have prefered an "I don't know" over a wrong answer... Wrong information let the concierge become useless to me. I was especially disappointed about the acknowledgement of my status in their loyality programme: I neither got an upgrade (although available) nor was my partner included in the free breakfast offer. I have had so many stays at different Radissons and Park Inns now, but nowhere was my partner excluded from the breakfast invitation. That's very irritating! But I guess at this hotel they don't need the extra customer satisfaction. It's well booked anyway. Last but not least: The breakfast wasn't very special. Limited variety of juice, which in addition comes from a machine - not very appetising. At least the waffles tasted very good.

I have stayed in a few of these Radisson Blu hotels around Europe and they seem to be consistent and good. They are not cheap but not crazy expensive either. This one has a nice location near the Tivoli amusement park if that matters to you. The staff was very good, breakfast was nice but a little pricey. I'd stay here again when visiting Copenhagen.

This has been my favorite hotel ever since I was a kid - call it nostalgia but a stay a few weeks ago only reinforced how much I like this hotel. Don't expect the luxurious rooms that you would find in Bangkok or the service you would find in Dubai. But what it does offer are good sized rooms and spectacular views of Copenhagen The hotel is centrally located within walking distance to Tivoli Gardens, the train station and Stroeget. Famed Danish designer Arne Jacobsen created the décor so it's a bit retro modern.

I have to say this hotel is in a fabulous location and we had a beautiful room, but we had one situation that just left a not so great taste in my mouth. When you pay extra to stay in a 5 star hotel you have certain expectations. I'm currently pregnant and we decided to stay in on our first night due to how I felt. My idea was a dinner and movie in which sounded great. Unfortunately after we ordered room service, which I understand is always pricey , we went to order a movie on the tv and no movies were available to purchase. So ok that was ok given they had apple airplay and we brought my iPad. Once we started to try and set it up the code wasn't showing up on the tv, we called the front desk and they sent up someone. The guy was very nice and tried to help but was unable to so he had to get his coworker to help him. Once both of the coworkers were up here they both couldn't fix it and said they would have a supervisor call us to see what they could do. At this point in the night I was eating my room service void of any entertainment. Just waiting to see what we could do. The supervisor called us and told us they only have rooms which are not as nice as the one we have so she suggests keeping the room. When my fiancé asked if there was any option since we had planned our night around the movie she said no because there is no technician. I can understand situations like these arise but the little amount of concern or wanting to better our experience was unpleasant. The whole situation just seemed to be NOT from a 5 star hotel. There were no accommodations and nothing to leave a better taste in our mouth. Unfortunate.

Don't bother. I REALLY wonder about the people giving 4 & 5 star reviews of this place. This place is really run down and old. Rooms are super tiny and carpeting is so old there is no padding left under it. Lighting is really bad in the bathrooms with no ventilation. Decor in rooms is super dated. But the room was clean in general. Just in need or a HUGE MAKEOVER. The place where it is situated is across from Tivoli Gardens (which is really pretty) but a little out of the way if u want to be near the water and the old quaint historic part of or hip part of Copenhagen. Also it is complicated to get taxis because there are no door people or valet people to help. It is more of a self serve place. I will say the one nice saving grace is that the people who work here are SUPER NICE and helpful. I really thought they were kind.

We stayed at this hotel for a night a couple of weeks ago. The check in staff was amazingly friendly and helpful. We were quickly checked in and up in our room. The room itself is extremely underwhelming. It reminded me of a room display in IKEA. The room was small, the bathroom even smaller and the shower leaked through the glass seal all over the floor. However, we had a lovely view of the Tivoli Gardens. The bar staff was equally as friendly and accomodating and we enjoyed several drinks with them. Our breakfast experience was not as pleasant. Nothing particular happened, but the staff seemed rushed and uninterested. It took a couple of attempts to get our bill correct...or even to get a staff member's attention for the bill. The hotel is in a great location, but should I ever return to Copenhagen I would probably choose a different hotel.

Fantastic property at an ideal location. Directly across from the Central train station and Tivoli. The staff was great and Uffe in Concierge pulled off the miracle of miracles...that being a reservation at Noma! I would highly suggest staying at this hotel if you are in Copenhagen!

This Radisson -- and there are several in Copenhagen -- was a pleasant find. It is virtually across the street from the Town Square, and across the street from Tivoli. The views of Copenhagen are outstanding. Rooms are spacious, and the buffet breakfasts (particularly the scramble eggs) are outstanding. Service is good, however, with all of the tour busses in and out of this hotel, the thin staff is taxed.

Centrally located. Across central train station. Close to pedestrian walking area. Did not rate this place higher because of below average quality of service and facilities. Nice and expensive marketing efforts should be redirected to better service, adequate dtaffing and facilities. Super long queues at reception for checkin; computer acting up during checkin; elevator not secured; all computers were down in guest area for printing boarding passed; dirty grout in bathroom; bathrooms not cleaned everyday; towels not replaced after 2 pm yet. Had to look for maud; asked reception why room was not cleaned yet after 2 pm, answer was i do not know; exorbitant price for poor service; dirty rooms; and poor facilities. Room decor was the 1950s green; not pleasing to the eye and complicated by poor lighting of the narrow room with single bed. I was expecting better accommodations than park inn by cph airport but radisson blu royal was way worse for three times the price with no breakfast!!!! Spending lots of monies in advertising, fancy websites do not make up for the dismal rooms, dirty bathrooms, faulty service, and poor facilities. Put the customer first!

Good food but probably the worst service I have ever experienced. The waitress was rude, sarcastic, completely ignored us and basically tried to make us feel like we were idiots and ordered the wrong thing. It's a shame because we were having a good time until this happened. We went to dinner in the Italian and ordered a bottle of wine and food. Halfway through our glass the waiter asked if we would like a top up to which we gladly said yes and then he took the bottle away, which we thought was odd but that happens at some restaurants. However, then the waiter disappeared and was replaced with another waiter. She said we hadn't bought a bottle of wine and were drinking by the glass. We told her we had ordered a bottle and asked her to check with her colleague. She left and never came back. After finding her eventually and complaining the waitress finally said she would just charge us for a bottle rather than by the glass even though we had no way drunk a bottle! On top of this we had asked for water about four times and were completely ignored.

The rooms are great however customer service is awful. The room AC is only giving off heat and the hotel is unable to do anything about it. They say 100% satisfaction guarantee but this is not true. For the price I would think twice before staying here again.

Special shoutout to Martin Raun on the concierge desk for owning a problem and trying every way possible to solve it. In the end, it was not solved but the fault was not his and we area grateful to him for putting out mind at ease that we had done everything possible.