Radisson Hotel Baku

Unprofessional and Unhelpful Staff During Formula 1 Event Our recent stay at the Radisson Hotel was incredibly disappointing, primarily due to the unprofessional and unhelpful staff. The hotel's management of guest transfers during the Formula 1 road closures was a complete failure, and the staff's attitude made a stressful situation even worse. The hotel had set up a designated meeting point to transfer guests, but the receptionist provided no information about its location. When we called for assistance, she refused to share our number with the staff at the meeting point, claiming they only use private numbers. It's completely unacceptable that a hotel operation for a major event doesn't have a working number for guests to contact their own staff. The receptionist seemed to have no idea where the meeting point was herself and was completely unhelpful. The situation escalated when we were near the meeting point but found the road blocked. Even with our luggage just a few meters away, the hotel staff, including the driver of their free shuttle, refused to provide any assistance. The driver would not even move his vehicle seven meters to help us with our bags. This level of rudeness and lack of basic courtesy is shocking. For a hotel to operate successfully during a large-scale event, their staff must be knowledgeable and prepared to assist guests. The staff at this Radisson failed on every level. Their unhelpful and unprofessional behavior turned what should have been a seamless process into a frustrating and negative experience.

I had a pleasant stay at Radisson Baku Hotel. The location is excellent – very close to the mall and main attractions, which makes it convenient for exploring the city. The rooms are clean, spacious, and well-maintained, providing a comfortable experience overall. The only issue I noticed was with the toiletries. The smell of the hand soap, shampoo, and shower gel was not very pleasant, which was a bit disappointing compared to the otherwise high standards of the hotel. If they improve the quality of the bathroom amenities, it would make the stay even better.

Had a wonderful stay at Radisson Baku! The location is perfect, the rooms are clean and comfortable, and the breakfast was delicious. The atmosphere is relaxing and the service is top-notch. Special thanks to Sofia at the reception — she was incredibly kind, helpful, and made the whole experience even better. Truly appreciated her warm attitude and professionalism! Would definitely come back! ⭐️

I had a wonderful stay! The hotel is in a great location — very central, making it easy to explore the city. The staff were friendly, welcoming, and always ready to help. Special thanks to Samir, who was extremely helpful throughout my stay. I truly appreciated his assistance. Overall, an excellent experience and I would definitely recommend this hotel.

I have a wonderful stay at Radisson Hotel Baku. The rooms were clean, spacious, and comfortable, with a beautiful design and all the amenities I needed. The service was excellent — the staff were always friendly, attentive, and ready to help with a smile. The location is perfect, right in the heart of the city, making it easy to explore Baku. Overall, it was a very pleasant experience, and I would gladly come back again. Highly recommended!

Handy location for the city centre. Rooms small but functional. Breakfast very good with a large variety. The service isn’t as good as other Radisson properties, seems a little impersonal maybe due to the size of the hotel.

Good, clean hotel, but located on a main street where there is a lot of traffic, even at night. I use strong earplugs, but even with them I could hear cars passing by. The rooms could do with better soundproofing. Lots of options on the breakfast buffet, but the quality of the products used and the coffee is poor.

Amazing hotel and super helpful and friendly staff! My group and I stayed there for a night, we were given great seaview rooms. Breakfast was also great, variety of dishes and everything was tasty. They also provided free water in rooms and in the hall, which was perfect, considering hot weather. What is more, the location of Radisson Baku is close to the Old Cite, you can do lots of sightseeing during the stay. Loved being there and highly recommend! <3