Radisson Hotel Sudbury

We just stayed the weekend and had a wonderful time. The staff were extremely friendly and helpful. The small restaurant/lounge was great and the bar tenders we had were fun and made amazing drinks. 🍹. The only down fall was the hotel is so big they need a little better map system.

***HIGHLY RECOMMEND INSPECTING ROOM BEFORE STAY*** Finally able to have a little family vacation with my husband, a 3 year old, 2 year old and our dog and drive 4 hours to Radisson hotel and visit science North. Booked 2 night stay Wednesday Nov 27 to Friday Nov 29, 2024 and when arrived at the hotel they said their pool was out of service so right from the start it was a shit show. Then they told us that they can only accommodate 1 night and to cancel the reservation on choice privilege and rebook it. Finally when we got our room key parking and finding our room was a maze and no direction was given. Walked into room 325 the smell was extremely musty. Old pop bottle was behind curtains, food crumbs in bathroom, food on wall and on shower gel. Later that evening the ceiling started leaking and dripping water on floor and chair. Seems like this is an ongoing issue cause paint was covering up the mold. Then my 2 year old daughter found Advil on the floor!!!! We couldn’t get out of there faster. ***HIGHLY RECOMMEND INSPECTING ROOM BEFORE STAY***

Hotel was reasonably priced, mid level, upon arrival staff was courteous and accommodating, check in was quick and easy. The overall condition of the hotel was dirty, hard floors were dirty upon arrival, and were in the same condition when I left. Detail cleaning clearly isn't being done as the entire place has a general unclean malaise about it. The room was tidy, well appointed and clean, except for the carpeting, it looked like it hasn't been cleaned in some time with heavy traffic lines through the middle of the room. When I entered the room, the strong smell equivalent of dirty socks was quite strong, thankfully it wasn't the linens and I had gotten in too late to bother staff to change it. Beds were comfortable though. Radisson Sudbury, get your shit together, your staff is half assing it and it shows

Overall stay was good, clean rooms. Beds comfy. And staff were polite. The only thing was there was not much food to choose from at the restaurant, breakfast was included with the room.

I recently stayed at the Radisson Hotel in Sudbury and had a frustrating experience with their booking policy. When I initially checked in on Monday, I requested a room until Friday, but they could only guarantee availability through Thursday. I understood and began looking for other options. However, on Wednesday, I tried my luck to see if I could extend my stay for the extra night. To my surprise, they now had a room available for Friday—but at a significantly higher rate of $187, compared to the $127 I was already paying per night. I understand that rates can fluctuate based on occupancy, but I was still in the hotel as a guest, and my stay wasn’t over yet. Being asked to pay almost $50 more for one additional night left me feeling undervalued as a customer. This approach hurts customer loyalty, and I’m disappointed with how it was handled. I decided not to stay the extra night and will consider other hotels in the future. I wanted to share this experience for others to be aware of the policies they might encounter here.

Good accommodation but poor breakfast. Room was clean, bed comfortable. Temperature OK, but controls a little hard to interpret. Staff were friendly and helpful. However, breakfast was quite poor. There was little variety - there were only two varieties of cereal, neither high fibre, the cooked part was what appeared to be chopped up omlette (not very hot) sausages and potato fries, a couple of slices of bread. Admittedly I did not try the muffins. Pity as the rest of the accommodation was good.

The hot tub has been broken for a long time. No mattress covers. I feel it is a health issue. Direct line for room service doesn't work. Zero ventilation in the bathroom. Staff were great and very friendly. Comp breakfast was very good. Male server was the best!

Positive: The front of house staff were amazing Negative: Stayed 5 nights & never got a full clean of my room in the 5 nights, even after I expressed my concern, to the general manager. I was given my last night for free. I sent an email to the general manager of my experience & concerns, with no response back