Radisson Lackawanna Station Hotel Scranton

The good: Building is beautiful. The interior is beautiful. The desk clerk was very professional and friendly. The bar had good drinks and good food. We had the charcuterie. The room was spacious and the bed was comfortable. The bathroom was clean. Parking was easy. The bad: Our room was number 230. We stayed the nights of 01/12/2026 and 01/13/2026. We had to go through two large steel doors to get to our room. Once we went through the first steel door, that next corridor was freezing like it was outside. The two heavy steel doors we went through made very loud noises when they were closing automatically. I'm sure that did not help the guests staying in that area. I know very early in the morning while we were still sleeping, we heard others leaving through those doors and I joked that it sounded like a prison lock-up door. I would hope that if there were other rooms available, we would not have been put in that loud, cold area. Also, the bathroom is quite small. We stayed two nights and when returning to the room in the middle of the stay at about 8:30 PM, we found our room was not serviced that day. The bed was messed up. The coffee was not refilled, and the cups were dirty, I don't know if they replace towels each day, but our towels were still dirty. When I approached the desk clerk and told him about this, he had no apologies whatsoever. He did offer at 8:30 PM that night to have the beds made which thought was totally ridiculous. Also, we kept getting awakened by the heater that would come on. It was incredibly loud. It sounded like there was either a relay or something that's almost sounded like a door slamming. Absolutely ridiculous. I would not recommend any of these rooms. Yes the outside is pretty and it's catchy when you walk in and see the interior but a good nights sleep is important to me and I did not get it here.

I booked this hotel last minute during the most recent snowstorm in PA, and I’m so thankful I did. It was such a relief not having to sleep at the hospital and instead have a clean, comfortable bed where I could truly rest. A huge bonus was the covered parking area, which meant I didn’t have to worry about clearing snow off my car the next morning when I needed to head back to the hospital. Having a safe, warm place to stay allowed me to get the rest I needed for my next few shifts during the storm, and I truly appreciated how accommodating the hotel was.

The most stunning beautiful building! . It's like walking into time gone by! Simply beautiful, nice large room, overlooking Scranton. Huge bar good drinks, all staff amazing, beautiful breakfast area beside main lobby where you can just spend time while eating breakfast looking at the beauty of the timeless tasteful architecture. It's a must see and I will definitely be coming back

I thought the hotel was a great historic monument. The room was ok, large enough, not enough hot water, housekeeping personal were very nice and very concerning about if you needed anything. Bell Hop was very gracious with our very large luggage, one was very heavy. The food at this hotel is the bomb, Frank in the bar was outstanding in every way, service, drinks which he made were outstanding. The buffet that was at our event was delicious, could not ask for better food. Again the building is old, probably the reason for limited hot water, but they might want to repair the issue.

I always enjoy staying at your hotel when we have the opportunity! Staff is always friendly and accommodating & rooms are always clean and ready! We were lucky enough to experience the holiday/ Christmas decorations, The place looked amazing!! See you soon!

We really enjoyed our stay at The Radisson in Scranton. As fans of The Office show, we were keen to stay here as part of our return trip. It’s walking distance to all the mentioned sites of The Office, such as: Dwight Mural, Office cast mural, The Mall at Steamtown, Cooper’s Seafood, Alfredo’s Pizza Cafe, Idle Lanes Bowling/Poor Richard’s Pub, etc. We stayed at a room on the 6th floor. It was very nice, as was the view. The lobby is gorgeous. The hotel has a rich history and has been updated, while maintaining many of the original features. The staff were friendly and welcoming. I think it’s worth mentioning that there is morning noise from the train station occasionally, but it in no way deterred us from wanting to stay here again.

Loved the historical significance of it and it is beautiful. The room was comfortable. I like taking a bath and the bathtub was nice but I had to fill it using the shower head as water couldn't flow from the tub faucet (mechanism wasn't working to switch it), and bath water wasn't hot enough. Staff was cordial and helpful, dinner at Carmen's was good, not great (chicken was dry...get that dish off the menu!)

Fabulously unbelievably beautiful historic Pet-friendly hotel, great restaurant & kind helpful staff on all floors, terrifically clean comfortable beds & bedding, easy access off the highway & very reasonable too. Our mini labradoodle was welcomed & surprisingly relaxed in the environment, easy to take her outdoors to do business. We will make this regular stop from now on, it is a perfect location on our commute from our vacation home in the Adirondacks south to our home in Maryland.

8/20/25 My friend and I traveled from Austin, TX on our motorcycles. Along the way, through the Virginia and Pennsylvania mountains we found ourselves caught in some heavy rain. We arrived soaked head to toe walking into the Raddison. Nyemia C. was at the front desk training Gabriella M. while checking us in. Both were very kind and very helpful as we also needed accessible support for our room as well as some recommendations. They were top quality staff members which had given us the best service we had while we traveled cross country. As for the hotel, it was very cool staying in a renovated train station. Rooms were decorated accordingly to the theme. The food at Trax, one of the indoor food options, was phenomenal! I had a whisky BBQ porkchop that was almost 2" thick and cooked to perfection. My friend had a NY strip cooked perfect at Med-rare. I would highly recommend this hotel to anyone visiting the area and like historical renovations.

Beautiful hotel, except based on the pics other people have posted I think I got one of those rooms that are kept on reserve and not used much because my room was oddly decorated and arranged to the point where it seemed like an afterthought. Lovely property overall though, I would definitely stay here again

Amazing quality for the price. Beautiful and stunning building. Probably the best hotel restaurant I have been to in 10 yairs. "Real food" ingredients; the place obviously has a real chef. Our server Shannon was incredibly nice and knowledgeable. She really made our family feel welcome and cared for.

It is wonderful that the hotel industry saved this great building. The good: The building is beautiful. The lobby is an amazing space. The restaurants are very good - way beyond most hotel restaurant fare. The rates were very low. The bad: The hotel part of the building is just okay - the rooms are very basic. Scranton is so far past its prime, there is just nothing in walking distance and I wouldn't feel safe going for a walk in that area anyway. I am going with 4 stars based almost entirely in the fact it is an amazing building and they kept it in use and prevent its demolition. Too many structures like this have been demolished over the years.

I was gagging when I saw the room. You couldn't see through the dust on the mirrors in this room. There was so much hair and debris on the tile floors. They actually put a freshly shrink wrapped TV remote in the room as though they cleaned it!!!! Absolutely the most disgusting room. The fact that they didn't change the bedding which had hair all over the pillows and sheets and the nasty stain on the white comforter as well. They didn't even check the toilet!!! Disgusting! I didn't ask for a discount but later I thought I should get a discount because that was so gross! I was told I would receive a discount from the front desk manager Tanya and the corporate customer service as well. I didn't receive any type of discount. I will never recommend this hotel nor stay at any radisson again.

Disgusting, Dismissive, and Completely Out of Touch My girlfriend booked this hotel as a surprise for my 60th birthday -- a cozy night in with scary movies, Netflix, and quality girlfriend time. That was the plan. What actually happened was a disgusting, frustrating mess. First red flag: no remote control in the room. Then we discovered the in-room phone didn't even work, so I had to go into the hallway just to call the front desk. A staff member came up and tore through the room like she was conducting a search warrant -- flipping pillows, tossing things -- and eventually found the remote under the bed... along with a credit card, a pair of eyeglasses, and a bottle of water-based lubricant. Yes. Lube. Under the bed. In a room that was allegedly "cleaned." We complained several times and were completely ignored. No apology. No refund. Nothing. My girlfriend even wrote a review and was contacted by hotel staff -- and the only thing they responded to was the missing remote control. They completely glossed over the lube, the filth, and the fact that we were clearly not the first guests in that bed. As if that weren't enough, we discovered the TV wasn't even a smart TV. We were expected to bring our own Roku or Fire Stick if we wanted to stream anything. I've stayed in budget motels that offer more in-room entertainment than this place. And when we tried to grab a soda from the vending machines? Both were out of order. We went down to the bar to get two Cokes -- and they charged us six dollars each. For a fountain soda. At this point, it felt like they were just trying to add insult to injury. Bottom line: the room wasn't clean, the service was appalling, and management couldn't care less. Save yourself the money, the headache, and the bleach bath you'll need afterward -- stay somewhere else.

I don't write reviews often. However, we had our wedding guest block at the Radisson Lackawanna Station Hotel over Memorial Day weekend and the experience was extremely disappointing. We were told that 20 rooms would be held for us and that additional rooms could be added in increments of 10 if needed. Once those 20 rooms were booked, the hotel refused to accommodate any more of our guests, even though over 30 rooms were ultimately booked by our friends and family. Several guests told us they did not receive the group discount and were able to find cheaper rates on third-party websites like Expedia. To make matters worse, we as the newlyweds ended up paying more for our room than anyone else, despite the fact that we brought significant business to the hotel. There was no effort to make the experience special or even courteous. We were also told the night before our wedding that the hotel bar, Trax, would be open for our guests to enjoy an after party. When we returned with well over 50 guests ready to celebrate, we were told they were closing at 11:00 PM. This was Memorial Day weekend and they turned away a large group of paying customers without any apology or attempt to accommodate us. The hotel showed no consideration for the amount of business and money our group brought in over the weekend. If you are planning a wedding and considering this hotel for a guest block, look elsewhere. They were not accommodating and showed no regard for the event or the guests who came to celebrate with us. We strongly recommend considering the Hilton instead.

Toilet hadn't been cleaned and was disgusting and spoiled food was in fridge. Overpriced. The room was expensive and the fee for a small dog was 3 times what we had payed in the two other hotels we stayed at on our trip. Wouldn't recommend.

Wonderful hotel in Scranton. The hotel was clean, and the staff was very friendly. It's built into an old train station, which adds some unique character. The lobby was nice, but keep in mind, it's Scranton--manage your expectations.

We decided to spend a few days in the area, including a visit to Steamtown ...so of course this hotel was a logical choice as a refurbished grand old railroad station. The lobby maintains the look of the station - with marble, tiling, etc. As for the room (King with jetted tub) - it was quite spacious & clean (no microwave tho'). Bed was comfortable & bathroom was nice. We visited the bar/restaurant (Trax) for dinner one evening (decent) & and Carmen's 2.0 for breakfast (really good) on 4 mornings. We requested fresh towels each day (you must request each day you want service). Our interactions with staff were all good - we found everyone to be helpful. The great thing about this hotel is that it has the feel of a luxury hotel with normal chain hotel prices - I would definitely stay here again!

This is a former train station and the hotel has done a good job preserving the feel and keeping the decor era appropriate. The downside is it can feel old at times. For example, the bathroom is undersized by today's standards. The service was ok and the place is generally clean. Also, parking is a plus given it is a private lot right outside the hotel rather than in parking garages like other hotels. The challenges were the front desk was understaffed. When we left there were a few guests waiting to checkout but nobody was present. We ended up dropping our keys on the counter and walking out. You would be out of luck if you had a question or if you wanted a receipt. Also, some of the minor details were missed. For example, our bathroom had a tissue box that was empty. There was no backup. Additionally, the fitness center had some nice equipment such as a Life Fitness elliptical machine. Unfortunately, the machine was not balanced so the motion would rock the machine back-and-forth. I would have fixed it myself but commercial machines like this are absurdly heavy and not a job for one person.

Booked a room here for the University of Scranton family weekend 6 months ago. Fully confirmed and paid in advance (which was not cheap as they know it's a college event). Get to the hotel today and there is a VERY long line to check in. People seem to be upset and walking off in a huff. What could be wrong? Well, my turn, and the woman at the front desk (Tonya I believe) pulls out a sheet of paper with a list of names. Mine was on it. The list is for people who do NOT have rooms. She quickly tells me that they are overbooked, and they tried to reach out to me via Booking.com to let me know. First of all I never booked through Booking.com. I then hear them tell someone who was also checking in that there was a computer error and they didn't have a room for her either. No offer to get me a room. No offer to refund my money (already started the refund process with my credit card). No offer to find me a new hotel. Basically thanks for taking the trip to Scranton, have fun sleeping in your car. I will never book here again, and I will try to inform as many would be University parents to avoid the Scranton Radisson as well.

This hotel is absolutely stunning as part of the town history. It use to be a railroad station, and when we went to visit the railroad museum we saw how the lobby was renovated but pretty remained intact. Hotel is close to shopping, museums, and restaurants. We enjoyed our time here.

Other than the beautiful building, not much good about this place. The person at the desk bordered on rude for no apparent reason. The heating system in the room was old, and it sounded like a steam locomotive was leaving the station about every 10 minutes. My wife and I both struggled to sleep. The parking lot was about a quarter full, yet the best room they had for us was one overlooking the building's HVAC system. The bill for one night was $283, which was much more than quoted.

I needed to come to Scranton for a funeral early the next morning and didn't fancy a dump. Having grown up in Scranton and leaving several decades ago, I wanted a centrally located hotel, and recall this place having a good reputation. It is majestic from the outside and must have been amazing in its day. My room had been remodeled some time in the past, was clean, and sufficed my needs. The elevators and pretty much everything was old, however that is part of the charm. The room was less expensive than I'd imagined. We didn't eat here so I can't comment. There is a parking lot out front, but we had no trouble parking. I'm still looking for a hair dryer which they evidently don't furnish. The young lady at the front desk wasn't too friendly, but I think the guest before me in line had her frazzled. All in all,it's been a good stay thus far. If checkout is an experience from Hades, I'll include it as an addendum. If nothing after this line you can assume that it was clear sailing. Checkout was fine. The hair dryer was hanging in a bag on the inside of the bathroom door

I enjoy historic locations and trains. I chose this hotel because it looked interesting and my wife wanted to visit family. There is so much to read about this hotel and overall it was a cool to learn this part of rail / Scranton history. During check in I requested a room on the side of the building with the best view, was issued a room on the city side. The windows in the room are so high that I had to stand on a chair to look out. Maybe that explains why some other reviews complain about dirty chairs... I guess when they spent the millions to convert this place into a hotel that they didn't expect their guests to want to look out the windows. After all, I learned that there is a train line on the opposite side of the hotel and the train horns may have been disturbing. The room was clean and had some photos of train theme but we were quickly alerted to the strong smell of cheap air freshener. Almost overwhelming. The room did not have a microwave which was disappointing and surprising... the first room Ive stayed in for 10 years that didn't have a microwave. We were there for 5 nights so it altered our meal plans. After day 3 we requested a extra blanket,, that never arrived and the room didn't get serviced while we were out. It was a wtf moment. Walking up and down the walkways in the evenings there were still numerous food trays from the morning breakfast deliveries. Just odd to see them sitting out waiting to be picked up late in the day, and that was every day. The location of the hotel is great. A short walk will get you to the mall and other downtown attractions. Extra parking in the back of the hotel which is covered. Nice for the rain and snow days. The front lot might fill up quickly. The main areas for the hotel are nice and clean. The room is average to below average, needs updating. We didnt have any paranormal experiences, but you can google or youtube about them. Probably wont return to this hotel. When I learned that the Hilton was across the street I had wished we stayed there and walked to this hotel to look around.

I stumbled upon this hotel while looking for a rest stop from Massachusetts to Florida. A happy accident! It's a beautiful hotel with a ton of history. The hotel staff is friendly and accommodating. The rooms are clean and comfortable. The breakfast was an additional delightful surprise. I stayed there about two months ago, and I'll be heading there again this week! It is SO affordable. I would much rather spend $120 here than $170 on a standard chain. I do recommend to request a room on the top floor, king or bigger. They are much nicer and the same price as a standard holiday inn. Worth it!

This place is magical, a special treasure over the holidays. Fantastic antique Santa Clauses and tin soldiers and two spectacular Christmas trees that are at least 25 feet high in the libby. Beautiful! The restaurant has the city's best breakfast.

First visit here. I would return. I see some medium to negative reviews. My stay was great. I was upgraded without asking to a suite. The room was so large I could play softball in it. They may have done that because I was a first time customer and they wanted me back. Nevertheless it was nice. The room was appointed nice and things were modern. I found the bed really comfortable. The water pressure in the bathrooms, yes there were two in my suite, was excellent. They had more than the usual number of toiletries. The staff at the desk was very friendly and there is a large container of cool water with different pieces of fruit in it for a refreshing drink. There is a large 50! inch television in the living area but the one in the bedroom was really small. That was my only negative. I did not eat in the hotel and normally I would not but there are two restaurants inside. JUST STAY AWAY FROM THE RAILWAY BAR AND GRILL ACROSS THE STREET.

We got a nice rate on Priceline and saved some money. Very pretty hotel, has a classical look to it. Has a restaurant in it so I don't believe they have some of the features such as pool/ hot tub etc. Everything was clean, looked like rooms had been updated recently. Would definitely recommend.

Horrible would not recommend schedule a wedding there big mistake tell you to come inn at a certain time then tell you there planner will not be there till later had to cancel wedding due to medical reasons keep calling them for 3 weeks and no one would reply once they take your deposit they treat you like garbage they would not even refund me part of my deposit when the event was scheduled for over a year in advance bad business be warned!

The building is so cool and the lobby is amazing. We were welcomed in nicely. The room was a different story for us. Noticed some stains on top of the duvet and as I took it off, found blood stains. Dried food around the floor of the bed, used tissues under the sink of the bathroom. Paint chipping off the doors. What's up with the tvs? I don't really care how big it is because we go out exploring. But it was a 20" tv with screen issues. Everything was green on the tv. Also, I stopped at the front desk a 2nd time to ask for something. The lady was off, likely drunk and made things super awkward. When I came back she was gone and I was told she was taken care off. We did not feel comfortable and left with money returned.

Excellent stay. Beautiful property. I will start by saying I was in the area looking at some homes because my girlfriend and I are moving to Scranton. Because of this I don't want to in anyway denigrate the area, nevertheless the hotel was unexpectedly stately and "fancy," for the area. This is because they had a beautiful Old train station that they (Radisson or whoever it was at the time) acquired to start with. The building seemed to have been modified as little as possible- it featured marble floors, original fixtures and as much of its design as possible. From the outside it does not appear that anything was actually added to the hotel to make it go from what I would call medium sized train station sized' to 'medium size hotel.have a feeling this is not true in fact it was such a cool building that I tend to look into it. If they did add anything to it it's completely seamless from the outside. etc. were left as possible. It's amazing how much better things were built back then, I mean it really is kind of sad. Build that building now would probably cost five times or more what a standard hotel building would cost to build in that area now. Jackey at the front desk is terrific and front desk manager Adam (not sure of their last names) is also a very good dude. Him and I had a slight misunderstanding upon check-in (absolutely nothing "unprofessional," just a miscommunication). We mutually shook hands and laughed about it, again it was nothing significant. Later that night my Girlfriend and I got room service, the portions were unexpectedly big. I hadn't gotten room service in quite some time in a hotel that I have a feeling that the portions would not have been that big years ago. You are no longer captive in your dining choices, all of the "App based" delivery services offer stiff competition. to wrap this up: For all of your Scranton hotel needs, go to the Lackawanna Raddison... I like them.

SO PRETT INSIDE! The concierge was so nice and check in was really smooth. We enjoyed our time here and the amazing decor. Would definitely recommend!

Beautiful historic building in the heart of downtown. I only had to walk 3 blocks to find boutique shopping and great food. There is a doorman, and great front desk service. The room and bathroom was a bit dated, but the bed felt super luxurious and the room was very clean. I would definitely stay here again.

Let me start by saying that the staff at this hotel are very hospitable. My girlfriend and I went to Scranton for our one year anniversary. She loves The Office so a quick and fun weekend away was planned through Expedia. Well (long story short), we had an issue with Expedia over a date change and they were not going to give our money back (to rebook another weekend). The staff at this hotel (literally anyone I got on the phone) was extremely helpful and reassuring. They worked with Expedia to get us our money back and then rebooked us at a better price. I was literally "white knuckled" with frustration talking to Expedia for several days straight. That stress would disappear when I called the hotel and they put me at ease. Thank you Staff! Once we got to the hotel, it was really a great stay. The place is old but incredibly charming and historic. Does it need some repairs? Sure. Could it use an upgrade in places? Sure. But the beds/rooms were clean and the staff is amazing. Overall, it was a great place.

I love this cool hotel. So much history here!!! The staff is freaking awesome. I have been to this hotel about 5 times now , and I have always gotten 5 star service. The unique thing about this hotel is that it was an train station and it was the it place back in its hat day. Ppl say it haunted but I've never gotten that vibe and I've been here several times. The restaurant is AAAAAAAA1 I love the staff. Especially jack (I hope I got his name right) but he make me laugh every time . Please check out this historic hotel. Ohhh and it has a safe !!!!

Circa 1908 Lackawanna Depot rebuilt into Radisson Gem. If you are a railfan can't be topped. Rooms perfect. Location near railroad museum. Trax bar and grill alive at night. Great wait staff. Art Deco murals adorn dinning area. Italian marble everywhere. On and on... don't miss it. Need to say more, if your a pancake fan these are tops, Swedish style. Large serving of pork sausage.

Not the worst Hotel I ever stayed at, but it close. 1 dirty luggage cart in lobby. Room is very small and old looking. Not really clean. Not enough towels and washcloths! Air conditioner ran very nosey ! Small TV ! Had to ask staff to deliver a luggage stand none in the room. A staff member got on to the elevator with us and told us she just wanted to go home and go to sleep ! Just everything is old and depressing ! Hotel really need updating especially the rooms !

Buyer Beware! Booked this room because we needed a.m. airport transportation after the holiday weekend at check-in found out they only have transportation when they have a driver which they didn't so paid extra for advertised service that they didn't have. If I would've known that would've booked a much cheaper hotel that also had a comfortable bed and a hot shower, which otherwise was all we needed. Husband asked for a fan and was told they had them, but since the front desk clerk was the loan staff member in the hotel, she could not leave her post to retrieve one. Rooms were clean, but there was a nauseating disinfectant perfume smell in the room that I could even smell when I woke up during the night. Trax bar is a nice place for a cocktail or food. Beautiful hotel with a great deal of character. So much potential if they could deliver the service

Best hotel in Scranton to check out if you were going to visit for business or to check the city out. We had a higher floor room overlooking the city, beautiful and very vintage Decour inside. Marble walls. In the breakfast/dining area you can still tell there are remnants of the old train station including a centerpiece clock which gives it a very outdated and stylish aesthetic. The rooms were very clean, very spacious and very comfortable. The cooling and heating system worked efficiently. The restaurant bar downstairs is cozy. Would def stay again. Nice people in the community too! Very friendly.

Beautiful hotel. So much charm and comfort, hubs and I return here whenever we can! Rooms are clean, prices are super reasonable, beds are comfortable and we enjoyed our stay. This hotel was an old railroad train station and the history and architecture still reflect that. We stayed here for Christmas Eve and it was the perfect holiday stay. Check out Trax Lounge for yummy food! I had the brisket tacos, and Josh had the Mediterranean hummus plate. And of course a few beers. Thanks, Radisson!!

We had a Bridal Shower in the platform lounge at the hotel and everything was handled perfectly by Felicity. She is an amazing coordinator! She is so accommodating and helpful. She is great at her job. She also helped us set up a room block. Everything she does is seamless. She takes the stress out of all of it. The servers at our event were so kind and gracious and tended to our every need. The lobby and surrounding areas of the hotel are gorgeous. We were thoroughly impressed with our experience.

My husband and I were so excited to stay at this former train station location. The photos online made it look so charming. We were only staying two nights and the price was steep but the charm sold us. When we arrived there was no one out front to direct you and it's quite hard to bring in baggage up their steps. We checked in and got into our room on the second floor. The one of the elevators was broken, but okay it's an old building, things have to be repaired. We get that. We get upstairs into a very warm and stagnant smelling room with one king bed. I immediately step on a screw on the floor then notice there's popcorn all over the floor. Then I found glow in the dark necklaces on the floor. When I went into the bathroom, there was toothpaste on the mirror from a previous guest. We were tired and hungry so on our way to dinner my husband informs the front desk and they said they would have it cleaned while we were gone. Great. We come back four hours later and nothing was cleaned. I went to the front desk and the young man working, Michael, immediately moved our room to a suite down the hall on the same floor and apologized profusely (where one of the housekeepers saw us switching rooms and turned around and hid in a stair case so we wouldn't see her!) In our new room, it smelled. It just smelled bad, a very strong chemically smell. At this point we are tired and go to bed. Only to be woken around 11pm by several over served young ladies screaming and singing all night through the paper thin walls. I called the front desk and they eventually sent someone to ask them to be quiet only to have them start again around 2 am. After traveling for a week, we just wanted a clean quiet beautiful, charming hotel to treat ourselves. This Radisson is not worth it. We checked our early and moved to another hotel. The front desk asked why and I gave them the litany of issues and the girl blankly stared at us and said "okay." On the way out the general manager from the restaurant caught us and offered us breakfast and said he would take our concerns to the daylight manager. He was one of the very few people who seemed concerned about our disappointment. At the very least, it's a beautiful building with loads of charm. But it's an older building with a lot of apathetic employees. You can see dirty spots on the ceilings and walls in the hallways and fraying carpet in the rooms. Few people genuinely cared about our concerns. We were told a manager would reach out to my husband and we have heard nothing. The price of this hotel and what you get when you arrive are seriously distorted. I would strongly recommend you look elsewhere instead of this hotel. The two stars are for the beautiful exterior of the building and the general manager from Carmen's who actually tried to help us and hear us out.

IMO, this is the nicest hotel in Scranton. The architecture is very impressive and beautiful, perfect for a wedding or special occasion. I've been here quite a few times to eat at Carmen's (their restaurant) or get a drink at Trax (the bar). Trax is one of my favorite "classier" bars in Scranton. Carmen's is one of the best high end restaurants in Scranton. I'm a huge fan of their Sunday brunch buffet, which is pricey but worth it because the food is delicious. I recently stayed here on a Saturday night for a wedding (about 125 guests). The wedding ceremony took place in the lobby which was gorgeous, especially under all of the stained glass and surrounded by marble walls. The wedding reception was in the ballroom off to the side, and it was also a lovely traditional space. The hotel room my husband and I stayed in was very well-decorated, and I was pleasantly surprised to see that they had amenities like a safe in the room, the windows actually being able to open to the outside, and pretty good room service (I ordered the hummus plate and it was yummy!). The bed was very comfortable. Check in was easy. Parking was about $5 per night. My only complaint is that the room wasn't exactly spotless when we checked in...We found a food wrapper near the bathroom trashcan, and some other cleaning misses, plus our room was missing the hair dryer (we called down and they brought us a new one).

The grand hall was impressive but the upstairs and our room left a lot to be desired...the bathroom was minuscule, shabby, and had no exhaust fan. Our mattress was FIRM. We faced the back towards the sports field which was quiet. There was a full garbage bag left outside our room in the hallway for the entire length of our stay....strange that hotel staff would not take care of that?? The Trax bar was a hodgepodge of decor and not what we were expecting inside a historic train station. Bartenders were attentive and friendly. Morning coffee from the cafe was a challenge since the staff couldn't figure out how to ring up customers but the coffee was good. Free parking is great. The hotel is due for a renovation.

This hotel's architecture is very impressive, possibly due to the fact that it was formerly a railroad station back in the day. There are excellent old train details here. I did not stay overnight, so I cannot rate the rooms and service. I also did not eat at their signature restaurant (Carmen's). Because... We we're invited to a wedding here and I must add it was a top-rated affair. And I would assume Carmens had a hand in preparing and presenting the food. I will comment on the hotel through the" eyes" of the affair. As you can see in the picture the main lobby is plush and was great for the cocktail party. The side room was quite large for the actual wedding ceremony. It can hold 150 guests. There is a huge dining room with the stage that can accommodate a 12 piece band with a very large dance floor. Prior to the ceremony, I peaked in the room and it appeared spacious and clean. For this event parking was free, other reviews state differently. The service was excellent for this lavish event.

Excellent hotel with historical ambiance, decor and stories. Great city view... Room fully restored with lots of electrical outlets for the business travelers , welcomed with bottle of water. great wi Fi which was at no extra charge. Restaurant with the high Tiffany glass...

It has potential. Rooms are well appointed, bathrooms a bit dated but decent. Staff was friendly enough - I am sure doing business during covid is not easy, yet employees were clearly being safe and professional. The bummer is simple off putting tacky and depressing stuff could be fixed easily. GET A NEW FLAG!!! In fact all the hotel flags out front are faded and gross. Power wash the gum off the front steps and replace plastic flower arrangements with real plants. Real greenery, new flags clean steps would make a world of difference - think fresh - not faded and depressing!

What a disturbing experience! I had two rooms reserved for our family. After checking in we went to our floor - which reeked of marijuana. There were bags of garbage outside in the hallway, and a strong air freshener odor. I let my kids go into their room as my husband and I opened the door to our own. Almost instantly I felt uneasy. The room was tiny and smelled so strongly of air freshener. I went into my kids room and was horrified. There were ground up potato chips, and what appeared to be a pill on the carpet. In the bathroom I found a deflated balloon with residue all over it next to the toilet. We all went directly down to the lobby where I asked for a refund. They also charge $50 extra dollars per room (for "incidentals") so the rate I was given was false and now I'm out another $100 and still waiting for the refund to hit my account. Beyond upset and disturbed at this incident.

Spectacularly beautiful and full of history! I'm so happy this place was restored! It is a special place that should stand forever. Rooms were fine, comfortable, quiet. But the food was SUPERB! Sunday brunch is soooooo good! And make sure you have a chat with the manager Lee. He will entertain you and make you feel so welcome!

Nice hotel with lots of personality. They've converted this train station into a hotel and were able to keep the feel of the original architecture. The problems arise when you step into your room. The bathroom exhaust fan needed lots of attention and the tub surround was caked with soap scum. The queen beds must have been some kind of sleep number however there was no way to adjust the firmness of the mattress, that I could find. You could literally roll from one side to the other and feel the air bladders under your back shifting. Only stayed overnight, thank goodness.

Before booking, make sure that there won't be any game in the field just facing the rooms. It's 11:00pm and the music is SO LOUD I can't sleep...

Very nice and charming hotel. The staff were very welcoming and recommended a cool spot for lunch around the corner. I enjoyed the classical vibe of the hotel and the rooms were modern in their updates. Clean rooms and a good nights rest.

So I stay one night and put the breakfast order menu on the door as directed hours before it says it will be picked up. Then - the next morning- no one delivers breakfast. Of course it is still on the door. When confronting the front desk manager - Nicole- it was clear she could not care less. Service -obviously is non- existent here. She ended with "have a nice day sir" as flippant as one could be and then called to harass my wife in the room complaining that I was rude. She ended that call will "have a nice day mam" just to stick it to us one more time. Truly pathetic but I guess from Radisson s standpoint she is employee of the year.

This hotel gets a star for its historical elegance. Other than that, it sucks. All around sucks. Oh, and if you have a pet (which they allow btw), they will spring a $79 charge on you out of the blue for "cleaning fees." GTFOH! What a joke. We stayed for 1 night in your wack ass hotel and had to pay damn near $80 for you to clean up absolutely nothing you goofs. Guess y'all not really interested in return guests. Be forewarned.

First thing's first: THIS IS A HISTORICAL PRESERVATION. The building was opened in 1908 and was restored in the 1980s. You should stay here expecting some things to be old. If you want a hotel that looks and smells like it's just been built, you need to go find a hotel that's just been built. Alright, moving on. If you enjoy gorgeous architecture, American history, or just unique hotels, you will love this Radisson. The lobby is absolutely stunning. It retains many original fixtures including the clocks, walls, fountains, stairs, and skylight. The walls are Formosa and Siena marble, the skylight is Tiffany glass. There are tile murals around the ceiling depicting scenes from the railroad route the trains used to take out of the station. It's beautiful and deserves to be preserved for as long as possible. Front desk staff were friendly and helpful. Our room was on the third floor, just above the glass skylight. The floor was creaky and the carpet seemed old, and there was an overall musty smell, however everything seemed quite clean in the hallway and in our room. Again, this is an older building. Old does not equal dirty or bad. Most fixtures were modern, and there were extra outlets and USB hubs built into the nightstands. Bathroom was very clean and the water was clear (I notice other reviews complaining of brown water, maybe that issue has been fixed). There were two complimentary bottles of drinking water available as well. The hotel is easy walking distance from the Steamtown Mall and Steamtown Historic Site, as well as the restaurants and businesses in the downtown area. There's a place called Ale Mary's just 1/2 mile away that is EXCELLENT, highly recommend it for dinner and/or drinks! Probably because the hotel is in Scranton, the price was fantastic for a 3.5 star hotel. We booked via Priceline Express Deals and got the room with taxes and fees for less than $70. Some sidenotes: Be aware that the hotel does charge separately for parking (currently $5.50 per night). The AC in our room was very loud, coming on with a BANG. We had to shut it off before going to bed. Not sure if this is a hotel-wide issue. We had a great stay and I'd highly recommend this historic hotel to anyone staying in the area.

For the "luxury" and price of this hotel the customer service is horrendous. The representative answered the phone saying "ugh God" then hung up before I could even ask another question about my stay.

Absolutely terrible service. From the front desk to the room and back. Front desk personnel, Imani, was rude and dismissive - disgraceful service and had no idea what to do. It didn't help that she couldn't get in touch with any managers after many attempts. All she could do was inform us of and blame the high turnover of staff. Several rooms weren't available even though reservations were made months in advance. The excuse this time with the lack of adequate cleaning. We were in town for a celebration and had no alternative plans. The single front desk attendant offered no help and said that she was unable to authorize a refund. What? After she disappeared in the back room for a while her three friends showed up and threatened my group. Cops were called. Charges were pressed against the staff member's three friends for assault. Great job, awesome service. Advice: skip this dumpster fire of a hotel and go to the Hilton a block away. Comparatively, they were fantastic and accommodating and seemed to actually know what they were doing.