MeAndMrsJonesUK
Google
Check-in & First Impressions|Check-in was smooth and welcoming. Xavier at reception was excellent — friendly, helpful, and efficient. The lobby itself is quirky and trendy, though so dimly lit it felt as if the hotel hadn’t paid the electricity bill. Still, the style gives a bold first impression.||Room & Facilities|We stayed in a double room on a high floor. The quirky theme continues throughout the property. The room was practical for two people, though the persistent darkness makes it less suitable for a longer stay in my opinion, it feels gloomy. ||The room was pleasantly cool, with easy-to-use controls, and the large double bed was very comfortable with quality bedding and soft pillows. Facilities included a smart TV, coffee machine, kettle (though only glasses were provided, no cups), complimentary water, and a minibar fridge with a single bottle (unclear if included). Water filling stations on the landings were a thoughtful addition.||The bathroom was of a good size, with a decent walk-in shower and wall-mounted toiletries. Overall, the room was clean and well equipped, with useful extras like a clothes steamer and a hidden safe.||Breakfast|Breakfast was, frankly, appalling — and completely undermined the stay. Although my booking clearly included Full Breakfast, I was surprised to find a menu of chargeable extras, including eggs. Only the cold buffet was included, plus bacon tomatoes and scrambled egg made from liquid egg. Staff confirmed this when I asked. It felt misleading and immediately disappointing.||The cold buffet itself was fine: cereals, pastries, breads, meats, cheeses, fruits, and some gluten-free and milk options. But the real issue was hygiene and service, which were nothing short of unacceptable.||The dining area was dirty. We were seated at tables with food debris still on the floor from the night before. Plates, cutlery, glasses, and even coffee cups were frequently dirty, some with obvious remnants of previous use still visible. It was not just off-putting — it was disgusting.||Equally shocking was the complete lack of service. Staff wandered around aimlessly, seemingly oblivious to the state of the dining room. Tables were never cleared unless guests specifically asked. Empty food items sat unreplenished until requested. At no point did staff appear to notice — or care — about what was clearly visible to us as guests. It left a strong impression that staff had been hired but never trained in even the most basic standards of restaurant service or cleanliness.||Overall|While check-in and the room itself were positive, the breakfast experience was dreadful — dirty, disorganized, and unacceptable in a hotel of this claimed 4 star standard. The lack of cleanliness, the indifference of staff, and the misleading breakfast policy completely overshadowed any positives.||We would not choose to stay at the hotel again.
