Raffles Hotel Le Royal

I had a very pleasant stay at Raffles Phnom Penh, with several memorable moments. I would especially like to compliment the housekeeping team for their thoughtful and delightful service. One day, I left a tip with a small note asking them to fold a towel elephant. When I returned to the room, I was surprised to find two towel swans arranged with rose petals instead—far beyond what I expected. It was incredibly cute and genuinely made my day. :) The food quality was excellent. I ordered room service twice during my stay, and both meals were delicious. Once the order was placed, the delivery was prompt and the service was efficient. That said, there is room for improvement in the room service phone system. On both occasions, I was unable to reach room service directly by phone and had to call the front desk first, who then asked room service to call my room back. It may be helpful for the hotel to check the phone lines or internal call routing to make this process smoother. Another area that could be improved is the breakfast service speed. Although the kitchen appeared well staffed, the waiting time for breakfast was quite long each morning. On one occasion, I ordered a bowl of noodles and waited nearly 30 minutes, which felt a bit long for breakfast service. Overall, Raffles remains a charming hotel with warm service and excellent food. With some improvements to the room service communication and breakfast efficiency, the experience would be even more enjoyable.

A beautiful hotel and a peaceful oasis in a loud, bustling city. The rooms were a dream, and the service was unbeatable. We felt extremely comfortable and would come back every time we’re in Phnom Penh! The best breakfast we’ve ever had in a hotel!

Attention to detail is what sets this great hotel apart in my opinion. Having an iced lemon water brought to you at the pool without having to ask. The perfumes, repellant at the lounges poolside. Roses for my wife on her birthday. Genuinely great hospitality from all of the staff. We spent last weekend here and will go back, soon! Special mention to some of the staff, Ousa, Srey Ngol, Sok Chun and Bona who made us feel so welcome, thank you.

We celebrate my wife’s birthday at Le Royal Restaurant and had a wonderful experience. Table decoration and beautiful view made the evening special, and the dinner was truly romantic. Service was excellent, thank you to Pisey for her attentive care, and compliments to the chef for the delicious food. Shout out to Tin for his assistance with the steaks. We truly appreciate the team for making this celebration memorable. Cool

I just spent 8 nights here. I was not disappointed by the experience. The place is everything you’d expect from an “old world charm” hotel. The staff were amazing, most remembered me by name. Nothing was a problem and everything was super professional ||My suite was beautiful and serviced twice daily. Although the shower was ridiculously small, I could not fault anything else. ||I ate at all the F & B outlets. Food is great as are drinks in the Elephant Bar. They serve the most amazing local pepper cashews I’ve ever eaten. I bought 2 kg to bring home with me they were that good. ||They trade on old world nostalgia which is part of the charm and something unique in today’s same sameness of most hotels. The concierge will take on you a free history hotel of the tour which I recommend. I think the hotel is a destination in itself. ||I thoroughly enjoyed myself even though I was solo as my partner had to stay back for work. Thoroughly recommended.

my family and I had a fantastic stay. We enjoyed the pool - the kids pool was especially good as it gave my son the freedom to play. The room was comfortable and the our shower and bath was great. We eat at Le Phnom which was delicious as was the breakfast and afternoon tea. Sometimes it can be tricky to navigate a small child, but the staff were so helpful and accommodating. It was a great stay.

Raffles Le Royal definitely deserves its 5 star rating. The hotel is excellently located in the vibrant city centre but equally feels like a calm oasis from the minute you step through the doors. The bedrooms are beautifully designed and are serviced twice per day. A definite highlight is the swimming pool area, which includes 2 large swimming pools and drinks & food can be ordered from your sun lounger. The spa, although relatively small in size, has a lovely thermal suite & gym and has an excellent range of spa treatments to choose from. Breakfast was delicious and the cocktails in the Elephant Bar were expertly crafted. All staff were very friendly, professional and helpful. A great first visit to Phnom Penh!

Absolutely in love with this hotel. It is so beautiful. I was impressed by how comfy our bed was and the service was amazing. I would say if you are visiting Phnom Penh, u must stay here for the luxury and service. The experience is like no other as well. The breakfast is not buffet style but made to order so u can still order as many thing as you want but it's all freshly made. My fav part are their detox juices and also champagne. All included in our breakfast. Thank you to my amazing travel agent Jason at Out of Office Jetsetter. He made our hotel stay experience at Raffles 100 times better. Thank you to everyone at Raffles for your amazing hospitality.