Raffles Jakarta

We stayed at this hotel for four nights, and from the moment we arrived, we felt genuinely welcomed. The staff at check-in were incredibly friendly, even crouching down to assist us during the process that we had never experienced before. The hotel also surprised us with a thoughtful birthday celebration, which deeply touched us and made our stay even more memorable. Housekeeping did an excellent job every day, keeping our room clean and comfortable so we could fully relax. The butler service was outstanding, always attentive and quick to help with any request. Their professionalism and care made our stay even more enjoyable. This is a hotel truly worth staying at. We highly recommend it to anyone visiting Jakarta. A must-stay property that delivers exceptional service and hospitality.

This was our first trip to Jakarta, as part of our 37th wedding anniversary celebration, and it a was made extremely memorable by the team at Raffles Jakarta. Even before we arrived the butler was in touch to help us make dinner reservations and tour arrangements. The pick up at the airport was seamless and the driver was very welcoming. At the hotel we were checked in, in our room, which has been upgraded to an amazing Gallery Suite, which was 1500 sq ft of pure luxury - possibly the best room we have ever had in the 40+ countries we have visited. During our stay the team referred to us by name whenever we saw them, which made us feel really at home, and helped us with every small thing we needed, nothing was too much trouble. Overall, I would say this was an outstanding experience from a customer service perspective and the staff were genuinely delighted to help. They were all so friendly and highly motivated and we really enjoyed all of our interactions. They made it feel like they were only there for you and they made our 37th wedding anniversary an extremely memorable one. Special mention should go to the butler and concierge teams, the front of house in the Raffles Club and our driver for our airport runs, as well as the laundry and house keeping teams that kept our room and clothes immaculate. Thank you to you all, and we hope to back soon!

Our experience at Raffles Jakarta was truly delightful. Our very first trip to Jakarta with our two children (5 and 2 years old) was a great success, thanks to the hotel’s excellent facilities and the warm hospitality of the Raffles staff. Raffles provided children’s amenities such as lotion, shampoo, and body wash, and although it was a paid option, the Kids’ tent set up in the room made our children extremely happy. The breakfast restaurant offered a wide selection of gluten-free items, which made it a very suitable choice for our children’s meals. Some of the restaurant staff even went the extra mile by making special pancakes for them, showing exceptional kindness. The kids’ pool was highly satisfying for our children, and we also made good use of the jacuzzi with warm water. The playground connected to the pool was well utilized, and the Kids’ Club, although small, had fun toys and activities (including a PS4). Room service offered a well-prepared kids’ menu at a very reasonable price. The spa was extremely satisfying, and in terms of facilities, I would say it was even better than those at the Ritz-Carlton, which is considered one of the top hotels. At checkout, we were even able to capture a memorable family photo at the entrance of Raffles Jakarta, which left a lasting impression. However, we also hope for a few improvements: Firstly, it would be great if a small plastic step stool were available in the bathroom so that children can wash their hands more easily. Secondly, while the restaurant provided high chairs and children’s tableware, the plates and bowls couldn’t be placed securely on the high chair trays. This is something that could be improved.

A weekend escape at the Raffles Jakarta was a masterclass in rest and impeccable service. From the moment I stepped out of the car, I was greeted with genuine smiles and warm welcomes by staff (and even remembered my name for whole of my stay). My room was the perfect sanctuary for a deep, restful sleep. While I had a dedicated butler to assist with my needs, the service was so proactive that everything I could have wanted was already taken care of. A huge shout-out to the housekeeping staff who worked magic; my room was always restored to a top-notch condition, with my things thoughtfully arranged. The quiet lounge was a highlight, with remarkable staff always on hand to assist. Breakfast there was excellent. My only regret was missing out on the cocktail hour due to an outside meeting, which I'm sure was just as perfect as everything else. Check-in and check-out were effortless and efficient, and the direct access to Ciputra Mall was incredibly convenient. After such a flawless experience, I'm already wondering why I didn't stay at this hotel as often as it should be!!!

Platinum member. I get upgraded to suite. Huge room. Nice welcome chocolates and fruits. Free beverages.||I go down to the arts cafe for breakfast and ask for perrier sparkling water. They say its chargeable. I tell them I have platinum tier and I dont usually pay for sparkling water. They say they will call the lounge to bring a bottle down. 🤔 End up drinking Aqua sparkling water instead. ||Gym is ok. Spa has amazing ice fountain and this shower cubicle that has different spurts and squirts with random animal noises. I usually go steam room in the morning and night. I tell them the steam room is not working when i get there at 945pm. This guy say its automatic and I should get there by 930. Next day I get there at 8am and tell them it's not working. They say they will look into it. Steam room was not working for 2 or 3 days and they either didnt realise or failed to alert me. ||Food is very bougey. The beef quality is not great. The fish and chicken dishes were amazing.||Breakfast takes at least 20 to 25 minutes to come out which is not great.

I’m currently staying at Raffles Jakarta and I’m so impressed that I wanted to write a review straight away. The hotel feels modern, calming, and just really beautifully designed with stunning artwork, mosaics, and colours throughout. The pool and gardens are absolutely gorgeous, and the gym has everything you could need, machines, row, cycle, treadmill, cable, smith, free weights (up to 26kg dumbbells) - important for me 😂 My room is spacious with a king bed, a huge bathroom with both shower and bathtub, a lounge and study area, and a beautiful garden/city view. Like I can’t believe the value for this room. Breakfast this morning was just incredible. A huge buffet as well as a delicious menu to order from. Included a photo of the menu cause it just blew my mind 😂 The staff here are genuinely warm, friendly, and welcoming. I only checked in late last night, but already feel so much more relaxed. The location is also really convenient, directly connected the shopping centre and easy to get around Jakarta. Will be checking out the H Club tonight which is only about 15min away. I couldn’t be happier with my stay so far. Thankyou 🙏🏽🙏🏽❤️❤️

We nearly changed our hotel from Raffles worrying it might be a bit ostentatious and formal. Thankfully we didn’t. Our experience here was one of the best we have had in many years of travelling. ||I originally booked the hotel for the size of the room. |A large King room and we were upgraded to a pool view room. The room itself was large with a separate sitting room and large bathroom. |Beautiful room, very comfortable bed. |The room was serviced to a very high standard with lovely touches - fresh fruit, chocolates, fresh tea. |The room comes with a Butler, I kid you not, who perceived we may prefer oranges to apples so on our 2nd day they were changed. These are the touches that make this hotel very special. ||We didn’t include breakfast at the booking stage so we paid separately. Normally this would be costly but at just over the equivalent of €17 per person it is great value. |And that is because the breakfast is an event itself. |There are a number of hot breakfast stations covering all tastes including a live cooking Sushi station. ||But, like many good hotels, what really sets Raffles a step above, in my mind, is the team. The service is truly exceptional without being intrusive. I felt like I was among friends. Immediately on arrival and check in we felt this was special. The friendliness is genuine and the attention to detail is incredible. |As an example the breakfast staff have clearly been trained to a very high level of service. The second I left the table to chose some food my napkin was reset or a spoon was replaced. Very small details in the mix of life but just an example of the close attention paid. ||The Concierge team were most helpful between booking for drinks in a rooftop bar to organising transport and just general information. ||Would I come back again? Absolutely. Jakarta is not the most exciting place for tourists, it being more a commercial hub. However if I was routing to Indonesia again I’d stop here just for the hotel.

Nice hotel in central Jakarta , Breakfast is very delicious and plenty of options. Room is very spacious however we regret that we didn't get any room upgrade as gold member. But, we appreciate the lounge access for gold member . Some suggestion : my children (10 and 11 years old ) complain about so many restriction on this hotel e.g. whirlpool can only for adult and lounge access is also limited to adult. i understand this is business hotel but sometime we also bring our family for business trip. Hopefully, this hotel can be more children friendly.