Raffles Sentosa Singapore

On my birthday, 17/12, my hubby brought me to Royal China for a romantic dinner. The restaurant is beautifully designed and very elegantly decorated. Mr Kolin, the manager is very helpful. He even “conspired” with my husband to present my birthday gift in a cute little glassware. The staff- Eesim, Wenjing, Taylor and Jason are very helpful and patient. In fact I would say the staff there all have a 5-star rating service. Food is good and we will definitely come back again!

The villa itself is exceptional — spacious, beautifully designed and easily superior to other properties we’ve stayed at in Singapore. The food was also excellent, and the setting was perfect for celebrating my parents’ birthdays (25 & 26 Feb). Unfortunately, the butler service was a major disappointment. After a short buggy tour and receiving a contact card, there was no proactive contact at all. Not a single call during our stay, despite the service being presented as 24/7. We had to chase for a pre-arranged birthday cake (booked since January), request and reconfirm our own late check-out, and even call reception ourselves when no buggy arrived at our confirmed 1:30pm departure. Housekeeping also turned up to clean the villa two hours after we had just checked in. At check-out, the butler did not appear — only two plush toys were left at the counter, followed by an invoice email after we left. For context, we have experienced excellent, proactive butler service at Marina Bay Sands, The Fullerton Hotel Singapore (Suites) and Sofitel Singapore Sentosa Resort & Spa (Villas). Here, the service was disengaged and purely reactive. Because of this, we decided not to extend our stay or dine at the on-site restaurants — which we had originally planned. Amazing villa. Very disappointing butler service. Rod S

We came right back for dinner today, after having a wonderful breakfast at Raffles Sentosa. The evening menu is even more impressive, and the service staff, Brynn from South Korea, is great! She knows the menu very well and made excellent recommendations, and the dishes she recommended were very delicious! She is also very helpful and takes really nice photos for us, as it was our wedding anniversary. I will certainly recommend Raffles Sentosa for your celebrations, as they have excellent staff like Brynn, who will do their utmost best to make it a truly wonderful experience the moment you step into Raffles Sentosa! Thank you for the excellent experience😀

Incredibly beautiful property and the staff/ team was really attentive and made the experience worthwhile. Our butler, Jeff, was outstanding. Food at Royal China is a must try and a massage with Sara should be on everyone’s list. Also recommend learning how to make the Sentosa Sling (that was fun!) and trying the Raffles Afternoon Tea experience in front of the 200 year old tree. Both mom and I really enjoyed our time there. Highly recommend

It was my mom’s birthday, and we wanted to surprise her with something truly special. Raffles Sentosa Singapore was the perfect choice, we honestly couldn’t have asked for a better experience. The ambiance, service, and attention to detail made the celebration unforgettable. Dining at Empire Grill was equally exceptional. The food had its own unique and refined taste, and every dish was beautifully prepared. It truly made the evening even more memorable for our family.

My experience was a good one in most respects. Housekeeping can do a better job though - leaving dirty dishes outside after cleaning the villa (at least twice) was an unpleasant experience that detracted from an otherwise good stay. There was also a consistent failure to replenish the beverages. I had one bad experience of dinner ordered not being delivered. The excuse that the system was 'down' and therefore the order was not picked up was the butler on duty was not correct because it was clear that the butler had received and read all messages - the order, the enquiries etc.

The entire experience was superb starting from the moment we stepped into the property. The environment was tranquil with nice greenery surrounding it and the team members were all so professional and polite. We could really sit there for hours appreciating the century-old ficus tree with the exquisite tea and delicate afternoon tea delights. We would like to specially commend the professionalism and attentiveness of Rica and Joanna who had both attended to us. Thank you for making our date a pleasant one! :)

I had a great experience at Raffles Sentosa, especially at Empire Grill. The atmosphere was comfortable and well managed, and the overall service felt smooth and professional. I’d like to give special thanks to Santos for accompanying us during our time at Empire Grill. He was attentive, approachable, and made sure everything was taken care of, which really made a difference and was quite enjoyable for me and my family. It’s clear the team takes pride in their work, and it showed throughout the experience. Definitely a place that values good service and genuine hospitality.