Rahat Palace Hotel

We had a nice and comfortable stay at Rahat Palace. The rooms were spacious, clean, and well-maintained, offering a relaxing environment. Room service was efficient and did their job well throughout our stay. However, the food menu could use some improvement. It felt a bit limited, and having more variety in the dishes would have made the dining experience more enjoyable. One minor inconvenience was that no staff came forward to assist us with our baggage during check-in, which we found a bit surprising for a hotel of this category. Despite these small setbacks, the overall experience was pleasant. We appreciated the calm ambiance and smooth service otherwise. With a few enhancements, this could easily become one of the top choices in the area.

The Rahat Palace hotel is a good property in Almaty city with its location in a prime area with beautiful and scenic beauty around. Food options for Indians especially vegetarians is pathetic extremely bad experience. Moreover language is a barrier. Although it’s a five star hotel their food and service staff can’t understand or speak English so communicating with them is miserable. Front office reception staff are very efficient and helpful language is not an issue with them also they have a professional approach. I would rate the housekeeping department of this hotel 101/100, par excellence they kept the room for us very clean, hygienic and super comfortable with all the needful toiletries, everything perfect. Our 10 months infant was provided baby cot on request thank you very much for it. Overall view from the hotel room and ambience within the property is great. If we visit Almaty would certainly visit the hotel again. Hope to see improvement in their food and beverage in future. Lastly I would thanks the entire team of Hotel Rahat Palace for all the effort they took to make our stay memorable.

Rahat Palace Hotel offers a mixed experience, with its strong points lying in its excellent service and spaciousness, while its age is noticeable in the room aesthetics. The Good: The standout feature of Rahat Palace Hotel is undoubtedly its staff. Guests consistently praise their friendliness and approachability. Their dedication to guest comfort is evident in their readiness to use translator apps or their proficiency in English, ensuring smooth communication for international visitors. This level of service significantly enhances the overall stay. Another major advantage is the generous space offered. Both the rooms and shared areas are very spacious, providing a comfortable and unconfined atmosphere, which is a welcome change from often cramped city hotels. The breakfast also receives positive remarks, indicating a satisfying start to the day. The Not-So-Good: The primary drawback of Rahat Palace Hotel is the outdated condition of its rooms. Guests should expect to see aging furniture and doors, and the decor could benefit from an update. This lack of modern aesthetics can detract from the overall comfort and visual appeal. A significant issue highlighted is the bathroom sink lacking a proper drain, leading to stagnant water until cleaning services arrive. This is a considerable inconvenience and points to a need for urgent maintenance. Overall: Rahat Palace Hotel is a suitable option for travelers who prioritize exceptional service, spacious accommodations, and a decent breakfast over modern room aesthetics. While the outdated rooms and the particular bathroom drainage issue are definite downsides, the warmth and helpfulness of the staff can make up for some of these shortcomings. If you can overlook the aging decor and the minor inconvenience in the bathroom, the Rahat Palace Hotel offers a hospitable and roomy stay.

The rooms are a bit dated, but definitely not wrong. Very nicely decorated with more than sufficient space. Bathroom was also clean and very spacious. The hotel is built with a big open area in the middle which serves as a lounge. One downside is that it can get noisy in the evening hours. All together a very nice hotel to stay at.

I recently stayed at the Rahat Palace Hotel in Almaty and had a really comfy experience. The rooms were cozy and well kept, perfect for relaxing after a long day. I especially appreciated the good gym setup. It had everything I needed for a solid workout. The indoor pool was a great bonus too, very clean and ideal for unwinding. Overall, it was a pleasant and comfortable stay.

I had an extremely unpleasant stay at Rahat Palace Hotel, Almaty. We were unfairly charged a steep fine without any proper explanation. The staff showed little willingness to help and were outright rude when we tried to resolve the issue.|To make matters worse, there were no bellboys to assist with luggage—we waited over an hour for a trolley, only to be told none were available. We ended up carrying seven bags ourselves, which was exhausting and unacceptable for any hotel, let alone one claiming to be five-star.|Adding to the poor experience, the room was stocked with soda bottles instead of water. These basic oversights reflect a serious lack of attention to guest comfort.|This hotel is far from the standard it advertises. I would not recommend it to anyone expecting professionalism, courtesy, or even basic hospitality.

I was fotunate to book the renovated room, it was surely good, the AC is the only issue as it takes time to cool the room, also faced a small issue with the plugs next to the bed, they tend to disconnect after some time and you have to remove the card and reinstert it again, the breakfast area had a good buffet and nice seating area ( indoor and outdoor ) room service sometimes take time to attend to requests but generally ok, staff was welcoming and very nice. looking forward to see the hotel in few years after their full renovation.

It was a nice experience staying in the hotel during my business trip in Almaty. Perhaps for most travelers it won’t live up to the expectations of a 5 star hotel rating. However, for what I need it was somehow a good experience. The massage service was great. I did the oils massage twice. The masseuses were from Thailand and they were excellent, one of the best massage I have ever had. The sauna and steam room were also great. The pool is not a regular swimming pool where you can swim in laps it’s more of a family pool as well as the jacuzzi. The staff are also fine, lots of young staff and perhaps need more experience in hotel management and service. Overall, my colleagues and I had a pleasant stay in Rahat Hotel for 5 days.