Gabriel C. D.
Yelp
Wifi was entirely unreliable. When we checked in during the afternoon we couldn't connect to either the guest or campground network with any of five devices (both phones and computers, both apple and windows) from either inside or outside. We were told this was because "too many people are connecting at one time" and to just keep trying. The person working at the gift shop said that it's commonly the case that it takes him half a shift or more to get connected to the wifi.
We first connected the following morning but for me it rarely stayed connected for longer than thirty seconds at a time, kept dropping, not enough to do a simple search for nearby restaurants or trail maps. No cell service, as noted in other answers.
It's absolutely no problem to have a wifi-free getaway...if that's what you're prepared for. If the lodging promises wifi then in this day and age, it really shouldn't provide an experience like this, and the explanation given by the employee just means that this is a known issue that the owners have been too cheap to address and too greedy to be honest about in their description.
It's a shame; the space was charming and the views were beautiful, but the failure of a promised basic amenity with no workaround and no shame ruined the trip for us and would make me very hesitant about the willingness or ability of the owners or management to proactively deal with any other problems that might arise during a stay.
[Response to owner response]
The owner says that a planned upgrade backfired and that they are working diligently to solve the problem.
It's great that they are working to solve the problem! However, if there is a problem, they should definitely warn their guests! As an example, while we were there, the restaurant was closed for breakfast and lunch for upgrades. They let us know about this in advance communication and we were able to plan around it and it wasn't a big deal. If they had told us, even a day or two in advance, that the wifi was not working, then there would have been absolutely no issue. We would have done more research on restaurants and day trips in the area ahead of time, and would have brought more things to do in the evening after dark that didn't require internet access.
They also say "we have had a few issues with our WiFi the last few weeks but certainly not as bad as this reviewer suggests." and "90% of our system is working well." This is exactly the attitude I am referring to in my review, where they are unwilling to admit to the extent of the problem and take responsibility for it or for making it right. From my point of view, this kind of "circle-the-wagons" response to a guest having a bad experience is not the attitude I want my hotelier to have, it's just too risky. Your mileage may vary.
Finally, the owner says "They themselves said it wasn't too important to their overall excellent visit." Not so. I said that "the space was charming and the views were beautiful" but that doesn't mean the visit was excellent. It was not. The stay was frustrating and disappointing, and it was hard to enjoy the charming space or the beautiful views while we were there.