RAINS

I placed an order online almost 2 weeks ago. There has been no communication as to when the item will be shipped or delivered. I've sent an email to their US email address and hope to hear from them soon. ** update: after waiting 2+ weeks for a response from Rains, I requested to cancel my order. I also notified my credit card company to block any transactions from Rains. l've been a fan of Rains for years. This ended due to the horrible customer service.

I came into the store looking for a new bag and the sales associate Brianna was extremely helpful and patient. She was very friendly and knowledgeable of the brand, and allowed me to take my time in the store. because of my excellent experience, I ended up purchasing two bags. One for myself and one for my wife. We will be returning.

work in the area and usually walk by to my train around 5 PM daily. The shop seems pricey so I never stopped in but boy am I glad I did. I decided to stop in after all the times walking by to finally see what was offered. One of the associates Brianna seemed very knowledgeable of the brand when assisting me with a potential new backpack. Their items are completely waterproof & comes with a lengthy 2 year warranty and they seem well made. I guess time will tell if my new backpack will hold up but great experience overall.

The customer service at this store is amazing! I brought in a weekender bag that I received as a gift last spring because it was starting to warp around the handle. I explained the situation to River and he was able to switch my bag out for a new one. I’m so grateful that the situation was resolved so easily, and I’d definitely shop here again!

Got a bag, rain jacket and two backpacks from the location in Belmont Park Village. Great quality and beautiful colors. The store manager Matthew is also very kind and accommodating. Highly recommend for anyone looking for fashionable rain gear.

Picked up a jacket a few months ago in Paris and walked into this store to get some help with an internal zipper that came off. I wasn’t expecting much since the original purchase was in a different country. Emma and Will provided amazing customer service and made sure to provide a replacement unit at no cost. I ended up picking up a couple of items to show appreciation for treating customers right. Overall I highly recommend both the brand and this store. Good luck :)

Matt was the best! He helped me make a smart decision by sharing his knowledge of the products in the store and eventually I was able to choose my dream bag! Thank you Matt at rains! ☔☔☔☔☔☔☔☔

I am a long time fan of Rains products, but this was the first brick and mortar that I’ve been to. I’ve only ordered online. Bree at the Moynihan station store was SO FRIENDLY AND HELPFUL. Her customer service was exemplary!