Ellie Storey
Google
I booked a canoe reservation months ago, including the extra pay for it to be delivered to the visitor center. When I arrived the canoe was not there. I was told that someone else took the canoe instead of the kayak that they rented. I was offered a refund or I could take the kayak with no compensation or refund. I am experienced in a canoe and don’t know kayaks very well, this is why I rented a canoe. They offered me nothing else, and took the kayak within the hour. I am from 14 hours away and only here for the day, that’s why I booked so far in advance. Rainy lake aquatics ruined my National park visit.