Rakuten Canada (f.k.a Ebates Canada, Inc.)

For a FREE cash back service it is a great option. I have been using it since it was Ebates and have gotten 100's of dollars back. Never had an issue with customer service, but I don't need to contact them very often. If you are using their partner sites often, it is a great option to get some money back on your purchases. It is paid our every 3 months (when you hit the minimum) and it is easier now that you can link paypal and get paid directly instead of waiting for a cheque.

I don't know what happened with other people here, but I've never had any issues with Rakuten, I always got either check or e-transfer via Pay-Pal, now that I use Pay-Pal I even get my cashback earlier! I've been using Rakuten since since Dec. 2013 and got more than 1k in cash back till now! I love it!

It used to be a good cash back provider a couple of years ago but their service and quality has gone down a lot. Better options like Coupert, Karma and Capital One available. Since these new coupon and cash back extensions have entered market I have noticed that Rakuten shows offers like 10%, 15% or even above in some cases to attract clients and once you have purchased the item they never give cash back but instead send you a generic email stating thousands reasons why you haven't been given the cashback they advertised. Its really sad to see once a great client focused company has turned into a Spam Bot extension.

This company that used to be EBates was once wonderful, well run, had excellent customer service and a great and quick turn around for cashback from purchases. Now since it's be Rakuten, is it nothing but a scam. They promise cashback immediately, and it goes to PENDING and never goes to confirmed. They owe me probably $100 or $150 in cashback from all of my purchases over the last year. Every time you contact them, which is difficult, you get the exact same answer, it just takes time, up to 100 days to see the cash actually go to your account . But it never does. And sometimes they just suddenly make your purchases ineligible for cashback without any information. Avoid this company at all costs. It used to be so wonderful and gave me a nice side income every three months. I really miss that. Oh well, new and improved and doesn't work at all.

I recently had a frustrating experience with Rakuten. We made a big purchase when we saw a 30% cash back with Temu. However, this time Rakuten disappointed us. In their first reply, they passed the buck, claiming it was Temu's offer, while Temu denied any involvement when I directly contacted them. The second time, they said that my purchase didn’t have Rakuten link but I used Rakuten to buy from Temu. My husband and I have been using the Rakuten link for nearly 2 years and we know what I am doing. I think it was their technical error and Rakuten should honour the advertised deal. The whole ordeal left a bad taste, and I'm questioning their trustworthiness. Has anyone else had a similar experience with Rakuten?"

90% of the time I am chasing them down after my cash backs. For any cash backs that’s a couple cents, you get them almost immediately. Any larger amounts, trust me they will come up with any excuse to not provide them to you. If Rakuten and their collaborating partners are going to make it this difficult to offer cash backs in a quick and easily manner, then simply don’t partner together. Every time I reach out to them requesting for cash backs, they said they have to verify the order with the store or they have not received credit from the store. This is not OUR PROBLEM! It is YOUR RESPONSIBILITY to figure this out between your company and the store. You just need a better system to ensure efficiency! Such a major waste of time to request for missing cash back for almost every order. Do better!

Bought expensive Dell computer for Black Friday at fifteen percent cash back. Rakuten didn't issue any. They owe me $750 and are using delay tactics now that we are well beyond the 45 days they initially promised to have an answer by. I am NOT letting this go as I wouldn't have purchased the computer without Rakuten's discount and intend to share this horrible experience anywhere I can! Will update if Rakuten sorts this out by next cheque issue. -update: they sorted it out just after the cheque it should have been on was issued, but they sent another to make up for it shortly after. A lot of hassle and stress to get the promotion!

To many times they don't pay. No matter how careful you are to follow the rules, they can always make up an excuse to not pay. Especially for larger cash back offers. Don't waste your time. There are other cash back programs out there.