Brenda G.
Yelp
Today, I had a somewhat frustrating experience at at this Ralph's Around 8:30 AM 03/19/25 I was at the self-checkout when I realized I had forgotten my baby's formula. I intended to buy just one can, but the lady monitoring the self-checkout informed me that I would need to get in line for that. At that time, there was only one cashier open, and the line had about five people. I politely told her I'd finish checking out and go to the line afterward. When I asked if I could use a Similac check for the formula, she wasn't sure, so she called over the manager (MARIA) .
When the manager (MARIA) arrived, I explained that I wanted to use my Similac check, but she told me they no longer accepted it unless it was on paper. I've used this check there before without issue, and I pointed out the instructions on how to redeem it, but the manager quickly walked away.
Later that evening, around 7:30 PM, I had to return to the store and asked the cashier, Andrea, about the change in policy. Andrea was unsure, but instead of just saying "I don't know," she took the time to ask and brought Manager APRIL over. April was amazing--she was not only helpful but also very kind and caring. She took the time to help me redeem my Similac check and get the formula for my baby, making my day much better.
I also want to note that the store is generally clean, well-organized, and well-stocked. Oh and the bagger that afternoon was super kind ( tall Caucasian boy) While some staff members are welcoming, my earlier experience with the manager was very disappointing. However, April truly stood out for her professionalism and willingness to help.
Overall, my experience was a mix of frustration initially, but April's excellent service made all the difference!