Ramada by Wyndham Abu Dhabi Corniche

It was one of the worst experience I have encountered in terms of their customer management, internal communication, and problem solving skill. They just shrink the responsibility to different parties (both internally between department and externally with agoda) and telling me a different solution every time i repeated the issue, there is NO ONE to stand out and handle the issue. This is what happened: I accidentally booked the hotel on agoda for one more night (Jan15-19, but I am flying on Jan 18), and have immediately sent email to the hotel on this, with a follow up email several days after but NEVER get a reply. I have contacted agoda support and it took them forever to reach out to the hotel and hence i was waiting until the day i check in. Upon checking in on Jan 15, I have talked to the front desk and they told me to ask agoda to contact their reservation team as this is not their responsibility, and they said I am able to get a refund from reservation team but not the front desk. After I contacted agoda, they said no one from the reservation team replied. Hence, I went to the front desk the 2nd time on Jan 16 to ask the hotel help contacting their reservation team, I repeated my issue again as it was a different guy and he even took my phone to take a picture of my conversation with agoda, their reply was I need to wait until the day after as they need time to contact the reservation team. On Jan 17, I followed up with the front desk, repeated my issue again as it was a different staff again, he told me I need to be patient and they are working on it, just wait one more day... On Jan 18 which is the day i check out, another staff (his name is Abrar) have absolutely no idea of my issue and i repeated my issue again, then he told me that it is the hotel policy that there won't be refund. He claimed that he called the reservation team and they also confirmed there is no way. I was really not satisfied and then he came to me to ask for me booking confirmation and show me the policy with no refund. He gave me the email of reservation team manager (his name is Murab) and ask me to try to talk to him. I sent email to Murab immediately but only after i sent a follow up email the day after to get a reply of "no refund due to hotel policy".

Good Stay at Ramada Abu Dhabi We had a pleasant stay at Ramada Abu Dhabi as a family, including my wife and our 7-month-old baby girl. The staff were friendly, helpful, and professional, especially at the front desk, making check-in and our stay smooth and comfortable. The room was clean, well maintained, and comfortable, and the hotel overall met our expectations for a short stay in the city. The location was convenient and suited our plans well. The only small downside was that the room smelled slightly musky at times, but this did not significantly affect our stay. Overall, it was a positive experience with good service and comfort, and we would consider staying at Ramada Abu Dhabi again.

stayed at Ramada by Wyndham on 9th January with my friend. We booked a smoking room, and overall the room was comfortable and well maintained. However, we experienced an unpleasant incident during checkout that caused significant disappointment. At the time of checkout, we were asked to wait for a few minutes so that the room could be inspected. We agreed. Afterward, the receptionist informed us—based on a phone call—that there was a burn mark on the carpet and that we were required to pay AED 250, claiming the carpet needed to be replaced. The situation felt suspicious and unprofessional, as no proper procedure was followed. We were not shown the alleged damage, nor was the matter discussed with us directly or transparently. The amount was communicated without any explanation, documentation, or inspection conducted in our presence. Due to an emergency, we had no choice but to proceed with the payment and leave. Unfortunately, no receipt or invoice was issued for the amount charged. We are extremely disappointed with how this situation was handled. If there had been an issue, it should have been clearly shown to us and discussed professionally. We fully understand and accept responsibility in cases where hotel property is damaged and are willing to pay according to company policy. However, the lack of communication, transparency, and professionalism was not acceptable and is not the level of service expected from a reputable hotel. I sincerely hope that such incidents can be avoided in the future through clearer procedures and better communication with guests.

I Had an unforgettable dinner at Lemon Lounge Restaurant this evening. The ambiance was top-notch, and the service was absolutely extraordinary. The Chicken ALA King and the Cream of Pumpkin Soup was perfection👌. Huge shoutout to Musi and Kailash - these two were the Stars of the night; they were Super attentive, Smart, polite, friendly and made sure i had everything i needed at all times. Kudos to the them. If you're looking for a spot for a nice dinner, Lemon Lounge is a MUST 👏.

My experience at the hotel was absolutely amazing. The hospitality was exceptional, and the level of professionalism displayed especially by Ms. Musi Darian was truly top-notch. From start to finish, everything was handled with care, warmth, and attention to detail. I can’t wait to revisit this hotel again.

Ramada by Wyndham Abu Dhabi Corniche. The food quality was very good, with a nice variety of Indian dishes along with continental options. The taste was enjoyable and felt quite familiar, which made the dining experience comfortable and satisfying. Overall, a pleasant stay with good food options. Thanks to Lua for exceptional service

Location is very nice with the corniche round the corner and restaurants/shops within walking distance. Staffs are nice and smiling, always ready to help. They upgraded me to a suite room, on the 10th floor. Room was very good with nice bed, excellent washroom and a good living area with some good views from the windows. Breakfast was nice, through a little repetitive. If you are going for breakfast after 8.30, be careful, it really gets crowded then. Overall, very nice and well recommended

The rooms are nice at first glance, but in fact they are quite old and even broken. It is clear that the plumbing needs to be updated already. And very poor sound insulation. However, the service is excellent, there is nothing to complain about. Good breakfasts. Hostess Lua is very nice!