Ramada by Wyndham Princess Santo Domingo

This place is a NOPE. Sure, it’s cheap and all and the room initially looks good, but the service and quality here is lacking. Staff look like they’re tired and don’t want to be there. My room (405) looked nice but: WiFi did not work for me, water seeped through the wall in the shower, the AC was on full blast with no way to lower it, there was no comforter or blanket in my room (literally my bed only had thin sheets on it; I ended up using towels to warm up), no TV remote (TV turned out to not work anyway), and no phone to call down to front desk. Apparently you’re supposed to use WhatsApp to communicate with front desk but no one told me this when I checked in. Breakfast was included but it was literally just mangu, cereal, and juice/coffee. If you’re desperate for a cheap place to stay then this will be it.

Room was clean enough... but some party shook my room with loud music until after 6 am in the morning.... horrible

Horrible !!! Nothing like the pictures. Service is horrible!!!! Because it is joined to a casino there is never any parking, and the guys get upset with you and make you park far in the back if you give them a tip of 50 or 100 pesos . Room is moldy and only 2 towels were given. None for the floor when you step out of the shower, I slid twice. We had roaches in the bathroom on the 1st day of our stay. Keys weren't working when we came back to the hotel around 2am. No one at FD to assist, waited 15mins and then someone came from upstairs. Parts of the ceiling and bathroom wall is missing. Tv remote only works if you stand infront of the tv . There is no comforter or blanket in the room , so we turned off the ac and sweat all night. Run !!! Choose airbnb instead do not stay here when you are in Santo Domingo. The only good thing about this place is that the maids are very friendly.

The hotel was perfect, the only inconvenience was with a Rosemary front desk. I left a tip for 2 housekeeping and she also gave her a gift. The problem was she never given the Money to the housekeeping. I informed Fernanda and Dani that they were super cool. Thank you for your attention

I'm disappointed this is my second time here and both times I've been disappointed. This time I'm here the air conditioning is not working well at all in the room I have the curtains closed and it's not cool in the room at all... Even when you put your hand to the air conditioner it is lukewarm.. As for the hot water, I have no hot water in the shower.. If you run the water long enough the hot water gets hot in the sinks but not the shower very disappointing.. I was trying to take photos and they stop me, I was on the second floor where the pool is above the casino and they wouldn't let me take photos there because they don't want me to take photos of anything with the casino... I don't know why I'm am a floor above it, it is 9:00 a.m. in the morning... There is nobody there but the people washing down the machines.... I don't see what the problem was...... Then I went to the banquet room which is completely open but there's no lights on so I wanted to see how the setup was and of course they came up there to stop me as well... They told me I can't be there .. I said it's open and I'm just looking, they didn't care.. Very disappointing obviously I was just looking around and trying to take photos... obviously I'm an American and I do not understand their customs or rules but there is no need to act like this... Very disappointing I don't think I can recommend this hotel to anybody.... At this place if this will be the same treatment every time somebody comes....

I am not sure how Ramada uses its brand name with this one. After 7pm until 6:00AM that’s right 6 in the morning..This place is a base thumping disco. Good luck sleeping. Through the walls doesn’t matter what floor you are on, the vibration from the subwoofers will be uncing all night. How did someone ever think it’s a good idea to allow a club to operate in the centre of a hotel? 2nd floor pool turns into a club every single night. In a hotel where people intend to get a good sleep away from home. Completely illogical. I could even understand if it was until 2am like normal establishments that serve alcohol. But no, this one is until 6AM 😭 So if you would like to sleep…at a hotel? Be very careful with this one.

I had a great experience at this place, especially for anyone planning to move around the capital frequently, as everything is conveniently located nearby. The amenities are impressive, including a casino, club, pool, and restaurant. However, my only concern was the air conditioning; I couldn't control it, and the room was quite cold. Overall, I would recommend it for its excellent location and facilities.

I realize that the DR isn’t a first world country. I’ve traveled all over the world so I’m used to some poor accommodations. This isn’t the worst but it’s pretty bad. The air conditioner doesn’t cool, the toilet runs constantly, the traffic noise is horrendous even on the fifth floor, the mattress is old and uncomfortable, and there’s a club either here in the hotel or nearby that’s been playing loud, bass-throbbing noise since 9pm. It’s 3:20am now and the noise is still going strong. The kicker? I wear hearing aids! So you know the faux music is loud if I can hear it without my hearing aids in. The “food” at the restaurant was ok. It wasn’t anything to write home about but was edible. ||Oh, I almost forgot… the room I was given was right next to the laundry room. Every sound made in the laundry room could be heard through the AC vents. Even the guy who sneaked into the laundry room to make phone calls could be heard clearly. Again, I wear hearing aids. If I can hear him talking on his phone without the aids in, he’s too loud!||The casino was pathetic. I saw slot machines and nothing else. The payouts weren’t much and the place was pretty much empty, with maybe 12 people playing. ||I chose this hotel because it was close to where I have to be in four hours. I won’t make that mistake again! What a far cry from the last hotel I stayed at here in Santo Domingo!