John L.
Google
Review of Ramada Namdaemun Hotel – A Horrible Experience
I rarely write reviews this harsh, but my stay at Ramada Namdaemun was truly one of the worst hotel experiences I’ve had in all my travels. I chose this hotel because I used to work across the street, and I thought it would be convenient. Big mistake.
Let’s start with the condition of the facilities: everything is old, worn-out, and in desperate need of renovation. The furniture is falling apart, the bathrooms are outdated, the Wi-Fi is unreliable, and the amenities are practically non-functional. Towels felt more like sandpaper than fabric, the phones are old wired relics, and the overall atmosphere screams neglect. Don’t let the lower rates fool you—this isn’t “value,” it’s simply cheap quality. I even took photos to prove just how bad it really is.
But the real dealbreaker here is the horrendous service and unbelievably rude staff. One employee in particular, “Nate,” stood out for his arrogance and dismissiveness, but unfortunately, the female staff I interacted with were no better. When I extended my booking, I was told they “weren’t responsible” and I should call Expedia myself. On top of that, I was forced to check out at 11 a.m. and wait until 3 p.m. to check back into the same hotel. That level of indifference to guests is unacceptable.
When I asked simple questions—like recommendations on where to eat—the staff’s response was literally, “Look it up on Google.” And don’t expect any basic service: requests for water, towels, or necessities are flatly denied. It’s shocking that a hotel operating under the Ramada name would treat paying guests this way.
For context, I’ve stayed at hotels all over the world—luxury and budget alike—and I’ve never encountered such a combination of outdated facilities and appalling staff behavior. If these employees worked for me in sales, I’d fire them immediately without hesitation.
Bottom line: I will never stay here again and will actively warn others to avoid it. With similar pricing, you’ll get infinitely better service and comfort at hotels like VOCO or Fraser Place. I transferred from Courtyard Marriott to Ramada Namdaemun, and it was one of the biggest travel mistakes I’ve ever made.
Avoid this hotel at all costs. Ramada Namdaemun is a disgrace to the brand.