Sarah A.
Google
My husband and I stayed here to celebrate our wedding anniversary, and to say the experience was disappointing would be an understatement.
From the moment we arrived, we were met by an extremely rude front desk staff member, which immediately left a bad taste and set the tone for our stay. In hindsight, we wish we had checked the reviews before booking.
As soon as we entered the hallways, we were hit with a strong musky smell mixed with harsh chemical fragrances that seemed to be used to mask the odour. Coming from a home that avoids fragrances and chemicals, this triggered allergies and asthma symptoms for us. Unfortunately, the smell continued into our room.
The air conditioning was another major concern. Dust was visibly blowing from the unit, so we checked the filter and found it to be absolutely filthy, clearly not cleaned for months.
We were also concerned about safety. The elevator felt very unreliable and had reportedly broken down recently. When we asked to use the stairs instead, we were told they are locked. When we asked what would happen in the event of a fire, we were told they would be unlocked — however, staff leave at 9pm, which raised serious safety concerns.
Overall, this stay was upsetting and stressful, especially given it was meant to be a special anniversary trip. We would not recommend staying here.