Ramada Plaza by Wyndham Palm Grove

The staff at the hotel is very kind, friendly and helpful. The morning buffet is of good quality and variety. We also had the dinner buffet at their dining room and used their pool for swimming with thee family.| I found the housekeeping floor staff to be extremely responsive to requests (we had a few requests of items for our kids). Mr.Subramaniyam was so helpful throughout our stay ensuring the room was well stocked and he catered to cleaning it whenever we asked. We also used their travel services desk and the cab chauffeur(Mr. Santosh Mishra) went above and beyond to ensure we had a good trip via their half day car rental. I found it better than a third party external car rental in terms of the flexibility and quality of service offered, especially if you have a family. |Overall, we enjoyed our stay here and would be sure to return next time as well as recommend it to our family and friends.

The check-in process took around 45 minutes, and when finally done, there was confusion over getting our bags to the room. The room was big enough, and though a little old-fashioned, it was comfortable. The "sea-facing" view is mostly ruined by a cluster of shops on the beach and the garbage strewn around. The bathroom was clean and the shower products were of good quality. The shower area was very cramped inside the glass walls, but it always smelled of retained moisture due to negligible ventilation. At least two water bottles should be provided in the room during check-in. When I called housekeeping to send two bottles later on, only one was sent - I hope drinking water isn't part of the hotel's water conservation strategy. The large number of homeless people right next to the hotel wall made me quite unsure of how safe it would be to visit the beach after evening. The access through the hotel isn't much better as it's only open 7-7 during the day, and opens directly in front of a crowd of vendors. There is no way to relax with a beach view from inside the hotel as the boundary wall blocks most of the view and the poolside seats are very limited. The staff at the front desk should also be more aware about basic information regarding Mumbai traffic and common routes, as I was referred to the travel desk for all queries in a bid to capture business. My only highlight of the stay was the experience at Shooters Bar, the drinks are great and our host (I forget his name) was very helpful - definitely recommend Shooters to anyone looking to unwind in a beautifully designed bar. Everything else needs to be improved, because right now this property didn't feel very 5-stars to me.

Location- Nice location- Juhu Beach. Good vegetarian Shivsagar restaurant across the road. Other shops and café available nearby. ISKCON is nearby. |Staff- Excellent staff for every department and they are well trained and they have very positive attitude and they are always ready to serve you. |Room; A good size room.|Food: Breakfast -Vegetarian food- Good diversity with live hot food also available. Deepak was exceptionally good and went out of his way to help us.|Facilities- Pool available but did not use. Steam used once.|Atmosphere: Very good. |Cost; A good value.|If in Mumbai we will sure visit and stay there.

It's a good hotel with all the necessary facilities for people who are on holidays. Location is good and we can go to the beach through the pool door which is at the back of the hotel. However, we can't use this access to the beach at night. Nevertheless, it is only 5 mins walk through the main entrance of the hotel. The staff are friendly and helpful. However, we did not encounter very hospitable experience during our morning breakfast. Well, the staff are trying their best to please the overwhelming crowd. And, I could see the shortage in staff during the breakfast time. They had quite a variety for the buffet breakfast but again the food was cold and did not look presentable. Especially, the pasta. It was so dry and hard. The pool area needs cleaning. It was quite a disappointment on our last day at hotel, when we wanted to relax by the pool. It was dirty and i did not feel like even sitting on the chair. The room service was good. The staff attended to all our requests immediately.

The best part of this hotel is FOOD!!!! Mind blowing food buffet served in the kitchen tangerine with atleast 25-30 dishes in every meal 3 times a day breakfast, lunch and dinner. The hospitality is great. Location is classy. Only the room size is a bit small. Otherwise everything is great. Overall I've been completely in love with the food and the affordable price rate it has.

Stayed 3rd to 5th May 2024 It's a vintage style hotel. Excellent service and communication from the staff. Rooms are clean, spacious and cozy. Very good breakfast spread, and food from the restaurants is great as well. Note: they don't have a beach side restaurant, as the beach is just outside the building.

We were allowed to check in early and got a room upgrade to partial sea facing thanks to duty manager Yogesh. Room is decent and clean. However the tea, coffee sachets, the kettle are all placed on wall mounts and are cramped up. Cupboard isn’t the best as one needs to clip clothes onto a hanger and there is no suspension rod. They lack generosity; just one bottle of water for 2 pax and we had to remind them over call. On call we were told the allocation is 1 bottle per pax and one extra and despite that we weren’t given it upfront. Asked for plates and spoons; something which is basic at all places we’ve stayed, however, they denied us plates and spoons and said they only provide that if we order food. This was unacceptable and makes life difficult especially if you have a small kid along. Tangerine restaurant below is small and cramped. The spread is limited but tasty. Cappuccino is good. However it gets packed very quick. The baby high chair is only meant for kids 1.5 years and above and useless for anyone below that. One more thing I noticed is different staff giving different rates; on email I was told a room upgrade for partial sea facing is 1000 INR plus taxes, on call it went up to 2k plus taxes. So prices seem to be moos based!

Ayush,Deepak,Foustin,Priyanka n all other staff including room service person were excellent. |Service was good. Food is good but need to impove the breakfast menu. |Room service n house keeping are excellent. ||Food quality was good as usual.