anil sharma
Google
Review of Ramada Plaza Juhu – A Mixed Experience on a Special Day
We chose Ramada Plaza Juhu to celebrate a very special occasion – the birthday of my daughter and myself.
The hotel, no doubt, is in a good location. The ambience is peaceful, and the stay overall was very comfortable. Rooms were clean, the staff was polite and helpful, and the overall service was ok.
However, one major disappointment left us with mixed feelings. Although we had informed the hotel at check-in about the birthday celebration, there was no acknowledgment of the occasion—not even a simple greeting or thoughtful gesture, which one might naturally expect from a hotel of this caliber, which something you usually expect from a reputed 5-star property. Especially when it's a small and personal family celebration and you've chosen the hotel to make memories and come far away from another city.
It was raining heavily that evening, and we couldn't step out easily. But when we requested even a chargeable cake around 9 PM, we were told the bakery was closed and nothing could be done. This kind of rigid response felt very transactional. At a premium hotel, especially during special moments, guests expect empathy, not excuses.
That said, I must mention that the duty manager was excellent and did try to help in other ways. But sadly, that emotional touch was missing. Sometimes, a small wish, a slice of cake, or a simple “Happy Birthday” note makes a big difference. Not everything is about luxury – it’s about feeling valued.
We had to step out and find a restaurant elsewhere to complete our celebration in the rain.
In conclusion, while the property is good, and the staff is trained, the hospitality lacked heart. I hope they reflect on this and improve for future guests who visit with hopes of making beautiful memories.