Ramada Suites by Wyndham Queenstown Remarkables Park

I booked this hotel almost a year ago and it seems a lot has changed. I read some reviews day before check in and unfortunately most of the negative reviews are 100% spot on. Staff are less than enthusiastic and just seem annoyed by the guests mostly. The first floor of rooms smells like moldy cheese, rooms smell musty as well. There’s scuff marks and stains on the floors, walls and some linens. I’m not sure how this place got a 4-star rating. Unless they stole 2 in a game of Mario party. They sure aren’t earned. Most importantly THE PARKING. If you have a car you’re bringing, good luck. May the odds be in your favor. They advertise free parking. What they don’t tell you is the free parking is a 15 space garage under the hotel. It’s first come first serve. If you don’t get a space they’re not really keen to help you. Also the front desk clears out by 8pm. There were at least 5 of us circling the area trying to find parking. All the surrounding side streets have 90 minute parking signs. It’s a nightmare. Only pro was the washer and dryer in the room. I would avoid this place if you can.

I stayed for 1 night in a king 1-bedroom apartment on the first floor (actually 1 floor above the ground/lobby level). If I visited Queenstown again, I'd choose to stay in a different hotel. I picked this accommodation due to to the in-room laundry + the affordable price. The laundry did not disappoint--was appreciative of that. The free underground gated parking was also a good perk. The staff wasn't overly friendly, my room (albeit large) had a very strong off-putting musty odor, and the curtains covering the large sun-facing windows were left open by the cleaning staff prior to my arrival so my room was quite hot and took a long time to cool off when I arrived. Very average hotel--there much nicer options in Queenstown.

I typically don’t leave a review unless I find the conditions of a hotel significantly different than I would expect from prior reviews (ie the rating, for better or worse, seems to be really wrong). This may have been a four star hotel at one point, but it has fallen into significant disrepair and no longer merits that rating. I hate to leave this review. I would really like to see this hotel prosper. I love the model — slightly larger room, well laid out that leaves space for a full kitchenette and washer dryer inside the unit. I wish all hotels had this layout. Unfortunately, this Ramada has not been maintained properly. There are carpet stains everywhere. The carpet is long overdue for a replacement. There are marks on the walls everywhere. The hotel is long overdue for an interior paint job. And there are multiple points of sloppy repairs were the drywall was cut open to replace something in the walls and it was either just left that way or mudded and sanded but never painted. My room should’ve been taken out of use until it was properly repaired. These kind of carpets stains, scuffed up paint, and half done repairs are not acceptable for a four star hotel. Also, I don’t think my towels were clean. They all smelled like smoked Gouda cheese. Lastly, the front desk hours (8 AM to 8 PM) are unacceptably short IMHO. I had a problem with my roommate and there was no one on property to talk to. I observed other people having difficulty checking in both in the evening and again this morning.

We were 5 family members and booked 2 bedroom appartments. The issues we faced: 1. Main door lock was not working, so need to change the room. 2.The bathroom lock was not working and it was told that its because of the security reasons, which doesnt make sense in a family of grown up kids and Father in law staying in. 3. One day, the cleaners left the bin as is (full of rubbish)and when i went to the receptionist, she said its might be by mistake and she cant do anything now.You have to wait until tomorrow afternoon(2-3 when the staff will come to clean the rooms). 4. We stayed 7 days and 1 day, the cleaners even forgot to clean our room at all, again the receptionist had same answer(they might forgot). 5. The dishes they put in the dishwasher were faced up. All the cups and glasses were filled with dirty water. I have the video and pics. I had to put the dishes again and clean everything again. 6. When I went to the reception to complained when the room was not cleaned, the receptionist started telling that you know, the owners mother died and they are so upset and thats why they cant do anything. What the bullsh**. Why you are telling me all of this. I just need my room to be cleaned and the bin should be emptied. I would never recommend this hotel as the this is not at all worth to stay in a beautiful country and spoil your mood everyday because of this type of facilities and customer service. This is ruining Ramada's name. I will never book a Ramada Hotel again.

Me and my partner stayed at this hotel for a wedding that we were attending, unfortunately the washing machine was broken in the room and as it was after hours we had to go and use the Laundromat. Which was money we were hoping to save by booking this hotel that has a washing machine and a dryer in the room. They also left a note saying they'd enter our room after 3 days to give us fresh bedding and towels but came into our room after the first night. When I ask the hotel staff if there was any compensation for the washing issue they took out details and said they would email us. Guess what! No email yet. Won't be booking here again, super unfortunate as everything else with the hotel was nice.

Good hotel if you are flying into Queenstown before going other places or just about to fly out. Would be great after a hike as the room had a washer/dryer to clean those muddy clothes. Close to the supermarket, airport and bus connection to Queenstown central and airport. Would stay again

The location of the property is convenient, but unfortunately, the positives end there. Compared to other Ramadas I've stayed at, this one falls short in hospitality. The staff were not particularly friendly, the rooms were quite small, and the rates were higher than expected for the quality provided. Overall, it was an underwhelming experience, and I would hesitate to return to this property

The rooms were large with a separate bedroom and nice size bathroom. Nice outlook over the airport and surrounding areas. It is about 6km outside Queenstown centre but there is a nice restaurant attached to the Ramada which also does nice breakfasts.