Ramon Puig Guayaberas

I've received as a gift a guayabera purchased at this store just 7 days ago. As the shirt wasn't my size I stopped at the store to exchange it for a smaller size.The shirt has never been worn, only tried on for 5 minutes, all labels and stickers still attached. The employee had from the beginning a rude approach that started with remarks that she doesn't exchange without receipt, then that she doesn't without the plastic clear bag that it was provided. I gave her the receipt, and the store bag that it was packed into. Then she began yelling in a totally unprofessional way that the shirt has an opened pocket. I tried to take a calmer tone with her explaining again that the shirt has not been worn at all only tried on for 5 minutes. She kept yelling stating that she does not intend to exchange it. I asked her to let me talk to the store owner. She stated that she is the owner. Something that was suppose to be an easy in and out store exchange became an ugly customer service behavior. I packed my shirt and left. This store's customer service I rate it at "zero"

I was excited to wear a shirt my wife purchased for me, only to discover a stain on it before ever washing or wearing it. I brought it back for a simple exchange, expecting good service. Instead, I was met with unprofessionalism and refusal to help. The employee insisted she wasn’t responsible, refused a return or exchange, and wouldn’t even allow me to speak with the owner. This is over a small stain that could have been resolved easily — instead, it turned into an unnecessary, frustrating situation. I drove all the way from Miami Beach for this, only to be dismissed. This is not how customer service should work. If you value professionalism and respect, I recommend taking your business elsewhere.

If you’re looking for an amazing good looking top of the line guayaberas, Ramon Puig Casa De Las Guayabera is it. Martica has an eye for fashion and helped me choose a beautiful lilac Guayabera. Great prices and great customer service!

We were on holiday in Miami and couldn’t leave without visiting the iconic “La Casa de Las Guayaberas” before flying back to London. Ms Martica was very patient and explained the different types and sizes until we found the perfect fit. Her personal attention and expertise was very reassuring. She took the time needed and also told us how to care for our guayaberas which was quite important. Be aware that none of the shirts have price tags so you rely on Ms Martica to tell you how much each shirt is. Check their refund policy just in case to prevent issues. The shop is full of history with pictures of all the celebrities dressed by Ramón Puig over the years. What a heritage and iconic place to do shopping!

The best place to buy a Cuban Guayabera. Martina is the best !!! She was so welcoming and knowledgeable and helpful. Great experience!!! Took 3 different colors.

Ramon Puig Guayaberas is the sort of place that manages to combine the charm of a bad customs officer with the craftsmanship of something you might find on AliExpress after midnight. I came in with a guayabera never worn all tags intact receipt in hand expecting a simple exchange. Instead I was met with an owner whose hostility arrived before her greeting. Petty excuses were made about plastic bags and imaginary defects in the shirt. The refusal was delivered with the theatricality of a street argument in the midday sun. Adding insult to injury they always answer negative reviews with the same smug refrain. A syrupy apology followed by the suggestion that unlike everyone else who has an incredible and exceptional experience perhaps the guayabera just is not for you. They point to their no return no exchange sign as if it were scripture then feign sympathy for your bad experience. Customer service here is not just poor it is non existent and their responses only confirm they have no interest in improving it.

Marta was wonderful! She knew exactly how to size my husband and what we needed! It was one of the most pleasurable and efficient shopping experiences ever.

I am so delighted in your clothing! It is absolutely great quality... everything I have ordered FITS PERFECTLY...my kids has told me how nice I look in the guayabera I have purchased, as well as receiving many other compliments on the quality of your clothing lines from friends and family! Thanks Martha for the services!!!!