Stéphanie Langlois
Google
My husband and I we stayed at Rancho Cerro Azul in February 2025 during our honeymoon in Costa Rica. We really liked the hotel, but on the last morning when we were packing I couldn’t find a painting that I had bought as a souvenir. I had left it on the nightstand beside my bed, in the bag from the shop, but it wasn’t there anymore. We were leaving early, before the front desk opened. I contacted the hotel later that day, and after a lot of research, they found it in the trash that had been taken from our bedroom the day before. The cleaning team thought it was garbage so it was thrown away (it didn’t look like garbage, and it was far away from the trash bin…). But we were so happy they had found it, and said it was in good condition (it was protected by a cardboard and there wasn’t much in that garbage). I asked if they could bring the painting to Cañas where we were for the night, or at the Liberia airport because we were leaving the next day. They couldn’t. I asked if they could mail it to Canada and they said yes, no problem. Two months later, after multiple messages, they still haven’t mailed it, and don’t answer most of my messages anymore. I would not recommend this hotel.
Edit: they mailed the painting after I wrote this negative review, and I just received it one month later.
