Rancho Cerro Azul

Enjoyed our stay here. The rooms were nice, clean with fridge, small kitchen, jacuzzi and 2 veranda. We had laundry done, 5 dollars for each kg. A few extra things would have been good. Hooks for coats and towels, and mugs (cups provided were very small but we popped into the supermarket and bought some for a dollar each). I also think we should have breakfast in the price of the room. We paid about £145 a night, which is a lot yet that didn't include breakfast nor the night tour. That was another 40 dollars each. We didn't bother. But the walk/trail to the river was pleasant and we saw several birds and a close up of an Agoutis who was too busy eating fruit to worry about us. Pleasant and helpful staff, especially Isaac. Food in restaurant was very nice. Not a huge range but delicious.

We loved our stay at Rancho Cerro Azul! The staff is SO welcoming and accommodating. After we departed and were in our shared shuttle, my husband realized that he had forgotten his raincoat and binoculars... we were panicking trying to figure out what to do, but the Rancho Cerro Azul staff had already contacted the shuttle driver and arranged to meet him along the route to hand-off the forgotten items!!! That warrants the 5-star rating in & of itself! We loved our room (cabin #9 with the balcony opening up into the forest), the river trail on the property is lovely, and there were lots of amazing birds (I'm a birder) on the trail and on the Rancho Cerro Azul property across the street as well!

Very nice individual cottage. Very spacious room with two beds. Had a jacuzzi in the back. Although, I don't know if it was because I didn't know how to use it or if it was not functioning well -- it started shooting water at a higher level and wet the entire area even outside the jacuzzi. Could use a stand for the luggage and a table for stuff. Although, I didn't find these to be common in the few hotels I stayed in Costa Rica. The location was great with access to the La Fortuna falls as well as the Arenal Volcano. They need a bigger sign - I kept missing the entrance and had to trace back. The only service I availed of was breakfast that I had to pay for. If there was a menu the staff was not following it. I asked for a vegetable omelet and it was not cooked all the way and was still liquidy. They didn't have anything other than basic coffee, even though their walls have posters advertising cappuccino. I can tolerate coffee (am a chai drinker) and didn't care for theirs.

We stayed in cabin 7 suite for three nights - generous size with adequate bed, tv, coffee maker, bathroom. The negatives were a bathroom sink that did not drain requiring use of the kitchenette sink. The biggest disappointment was the jacuzzi - it’s fresh water ie you must fill it for every use. After 40 minutes of running the water it barely filled to a level one would consider minimum acceptance for bath level. There was not enough hot water and at that level the water was tepid at best. The walls are single layer with lots of cracks, which luckily the AC kept up with at night but did not stop flying ants from invading the space including the bed. It’s a good 20-30 min walk to La Fortuna.

We had an amazing time at ranchos. The house we stayed in was spacious, nicely decorated and private. We went for our honeymoon and it was possible to add some extra services for a small fee. In addition they decorated the room. Furthermore the staff was very friendly during our stay. An amazing extra for me was the free night tour the hotel offers. The guide Joseph is verry knowledgeable and very enthusiastic. As well there is lots's to see during the tour. Some additional tips: the bar next to the hotel serves good cocktails. There is also a great restaurant close to the hotel. Lastly go for a walk to the river when you have some extra time. It's a nice walk (around 30 min) and there is so much wildlife to see. All in all price-quality it is definitely one of the best hotels in the region.

The staff was great, very helpful, professional and friendly. The room was clean and was accurately depicted in the online photos. Resturant had good food and was beautifully setup. The property was well maintained and the rates we booked at were fairly priced. Location very well situated to many different ideal destinations. We would definitely return to the property if visiting the area again.

We had the pleasure of staying a week in one of there bungalows. It was clean and comfortable and house keeping came once a day making sure everything was all right. Staff were exceptional and attentive. They helped with booking tours and had a great laundry service. I would definitely stay again every time I come to La Fortuna.

The grounds are beautiful and have many flowering ginger plants. The cabins are clean and private. I enjoyed relaxing on the attached patio and lounging in the hammock. The staff, Roy, William and Isaac were friendly and helpful. The restaurant has good food and there is an also a tiki-style bar with delicious drinks. We also went on the night wildlife tour led by Joseph, which goes around a trail near the river which runs by the back of the hotel grounds. Great place and not far from the La Fortuna waterfall.