Rancho Grande Inn

I stayed at Rancho Grande Inn in Panajachel last weekend, and the highlight of my visit was the breakfast. The service was excellent, and the food was genuinely good. The only downside was the price — about $140 a night felt a bit high, especially since many of the rooms seemed unoccupied. Overall, it’s a comfortable place with great service, but the cost might be more than expected.

I was very disappointed with my stay. The room was untidy, and the bed had hair all over it from a previous guest. To make matters worse, the cleaning staff had left their supplies behind in the room. Even after I brought this to the staff’s attention, the reception lady was apologetic but they only changed the bed sheet, but the blanket still had hair on it. The entire room looked and smelled unclean. The bathroom was not washed either. My husband and I did not have a good sleep . The bed had bugs in them and it we so uncomfortable the whole night. Especially for the price we paid—700 quetzals (about $120 CAD)—this was absolutely not worth it. No value for money, and I will definitely not be returning.

Very hospitable and accommodating! Great location on a street with lots of activity, although it was a little loud in the morning. Good free breakfast. The bathroom was a bit small and we didn’t have hot water or high water pressure in the shower. The floors may not have been amazingly clean, but the beds seemed clean and the room was spacious with a good 3-bed layout.

First off, as I am reluctant to leave bad reviews in foreign countries, as they may be different from my original home town, our stay was truly unacceptable. There was many bed bugs along with many on the ground crawling everywhere, in addition to many cobwebs and dead spiders. The pictures advised that there was a nice, relaxing lake view along with the three famous volcanoes. Well, there was no view, and if you like a view of dirty trees, then maybe you should go here. Breakfast was basic, and overall was very bad quality in building and I do not advise staying here.

Needs updating and hot water is a problem here. WiFi isn’t good either

The staff was very nice but my room was small, dated, and did not seem very clean. The bathroom was tiny and creepy, there was a giant spider in the room, and I just overall did not feel comfortable here. The location is convenient (just 1 street over from Calle Santander) but at night the street is very dark to walk along.

Been there several times, a place with lots of potential but not very well managed I think. Pricing is ok during low season but not worth it in high season. Some rooms are old and need a serious refresh, if you shower at the right time you’ll get hot water, quite noisy until 23pm. Breakfast starts 8am which is too late. Staff is very welcoming. In summary, quite a lot of mixed feelings. Your satisfaction will be heads or tails.

Super good service! The staff was so nice and they were very welcoming! Great location!