Skylar K.
Yelp
My husband and I just completed a 1 week stay at Rancho for my 40th birthday. We stayed in a premium suite with an ocean view. The grounds are impeccable, tranquil and beautiful. The rooms, spa and gym are well appointed. The food in both restaurants is consistently delicious and beautiful.
The biggest issue is that we had sewage/poop smell seeping into our bathroom for the first 3 days of our trip. When we realized it wasn't just lingering toilet smells and actually some sort of issue, we called the front desk and it turned out they had forgotten to install a p-trap in our shower to prevent these sort of odors from coming up through the drains. The whole ordeal took about 2 hrs to address (waiting on maintenance folks to check it out, to come back with the right tools and install the missing part). It was an inconvenience that interrupted the quiet evening my husband and I were planning to enjoy with our in-room dining service and early bed time. And we were both a bit put off discovering what we had been smelling for the past 3 days. When we addressed this with the staff and manager the next day, they offered no redress other than to move our rooms if the smell continued to be an issue. I was surprised they did not offer any comps to make up for the issue and inconvenience. Considering the prices, this was a disappointment and frankly, a surprise.
The next day, we went to lunch around 2PM and our food didn't arrive until 1 hour after we put in the order for fish tacos and a tuna/watermelon salad. There was 1 other couple there. This was not unusual as we were told the resort was about 50% capacity during our stay and we were frequently dining alone or with 1-2 other parties. The server came over about 45 min into our wait to reassure us that the food was coming soon, but offered no apologies or even some complimentary chips to munch on while we waited. The next morning at breakfast, they scrambled to put our orders in quickly, acknowledging that they would put our orders in first so we wouldn't have to wait so long for our food again.
Rancho prides itself on being a culinary destination with a fine-tuned attention to detail. They ask you upon booking about any dietary restrictions (I am allergic to wheat). At our first breakfast, the server greeted us by name and placed a gluten-free muffin in front of me without even asking about my dietary restrictions. Unfortunately, this wasn't always the case. I had to send back breakfast burritos on flour tortillas and a few dishes on 3 separate occasions at Botanica. During turn down service, they left 2 regular cookies every night, except for one night when they left us a single gluten-free cookie. At breakfast, sometimes you get offered a free pastry and sometimes you don't. The bread is baked fresh every night and every morning around 7:30 AM, they bring a cooler containing fresh bread, fruit and herb infused waters to your room. Sometimes, we'd get gluten-free and regular for my husband, sometimes just gluten-free, sometimes 2 muffins, sometimes 1 muffin/slice. Like I said, you get what you get, and you don't get upset here. These are minor quibbles, but since it appears the management is reading these reviews, I think it's worth mentioning so they're aware and can address how they see fit.
Rancho offers several paid and free activities, which are offered at specific date/time each week and published for the guests to reserve a spot. My husband and I took advantage of all the free activities during our stay. Two of them were unexpectedly rescheduled with last minute notice and without explanation -- again, consistency is the theme! Since we were mostly spending our time relaxing at the resort, this wasn't a huge issue for us, but may have been inconvenient if we were planning on doing other activities/sight-seeing around Todos Santos (which is an adorable town). The experiences we had were all amazing (Rancho Pescadero Tour, Ceviche Making Class and Botanical Blend). Shout out to Andrea (tour) and Tony (botanical blend) and to the chef to led our ceviche making class (apologies, I didn't catch his name). The chef who lead our class is actually going to be the head chef at the new restaurant, GEM, that's opening in a few months at Rancho. He offered to email us all the recipe from the class and the recipe for any of the meals we enjoyed during our stay!
Again, all our interactions were pleasant and the trip was wonderful, overall, but the bathroom issue really left a poor impression. Rancho Pescadero was by no means bad, it just wasn't top tier and polished as you'd expect for the prices. In general, we found the service throughout the hotel to be very reactive vs proactive.